The CRM System Providers industry is expected to continue surging in 2017, after experiencing several years of double-digit growth. Over the past five years many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience strong revenue streams. Shifting away from providing software as a product systems, which need the client operator's software applications and information to be kept on the premises of the company itself, the industry is providing more on-demand CRM services where all information is accessible over the web. In the five years to 2022, operators will continue to improve their services to meet the needs of the customers, and invest in cloud space to make it easier to add more clients.
This industry develops software or platforms for customer relationship management (CRM). CRM is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.