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Business Process Outsourcing Services in the US - Industry Market Research Report

Business Process Outsourcing Services

Business process outsourcing (BPO) is a form of subcontracting that involves the delegation of specific business functions to third-party service providers. Outsourcing functions through the process of hiring another company to handle business activities to achieve maximum savings, increased efficiency and a greater return on investment. BPO services are distinct from information technology (IT) outsourcing, which hires a third-party business to conduct IT-related activities such as application management and data center operations. The Business Process Outsourcing Services industry has fared well over the five years to 2018, supported by an improving economy and rising revenue in the human resource, finance and accounting, customer relations management and insurance sectors, which collectively generate a large portion of BPO business. Over the next five years, the healthcare sector will encounter an upsurge in costs due to the continued aging of the population as seniors compose a larger portion of the domestic population. In response to trends such as this, companies will continue to pursue outsourcing to reduce personnel expenditures and offset escalating back office costs.

Operators in this industry provide third-party outsourcing services on a contract basis. Clients can outsource specific operations and business functions, including both back and front office tasks, to companies in this industry.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


  • About this Industry
  • Industry at a Glance
    • Table Key Statistics Snapshot
    • Table Revenue vs. employment growth
    • Table Products and services segmentation (2018)
    • Table Industry Structure
  • Industry Performance
    • Table Corporate profit
    • Table Industry revenue
    • Table Life Cycle Stage
  • Products & Markets
    • Table KEY BUYING INDUSTRIES
    • Table KEY SELLING INDUSTRIES
    • Table Products and services segmentation (2018)
    • Table Major market segmentation (2018)
    • Table Business Locations 2018
    • Table Distribution of establishments vs. population
  • Competitive Landscape
    • Table Sector vs. Industry Costs
    • Table Barriers to Entry checklist
  • Major Companies
    • Table Major Players
    • Table Accenture PLC (US industry-specific segment) - financial performance*
  • Operating Conditions
    • Table Capital Intensity
    • Table Tools of the Trade: Growth Strategies for Success
    • Table Volatility vs. growth
  • Key Statistics
    • Table Industry Data
    • Table Annual Change
    • Table Key Ratios
  • Jargon & Glossary

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