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Business Process Outsourcing Services in the US - Industry Market Research Report

Business Process Outsourcing Services

Business process outsourcing (BPO) is a form of subcontracting that involves the delegation of specific business functions to third-party service providers. Outsourcing functions through the process of hiring another company to handle business activities to achieve maximum savings, increased efficiency and a greater return on investment. BPO services are distinct from information technology (IT) outsourcing, which hires a third-party business to conduct IT-related activities such as application management and data center operations. The Business Process Outsourcing Services industry has fared well over the five years to 2018, supported by an improving economy and rising revenue in the human resource, finance and accounting, customer relations management and insurance sectors, which collectively generate a large portion of BPO business. Over the next five years, the healthcare sector will encounter an upsurge in costs due to the continued aging of the population as seniors compose a larger portion of the domestic population. In response to trends such as this, companies will continue to pursue outsourcing to reduce personnel expenditures and offset escalating back office costs.

Operators in this industry provide third-party outsourcing services on a contract basis. Clients can outsource specific operations and business functions, including both back and front office tasks, to companies in this industry.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS
Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

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