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2017 Horizon Report: Telemedicine: Patient Perspective

2017 Horizon Report: Telemedicine: Patient Perspective

Executive Summary

Televisits are enhancing physician-patient relationships, and creating high levels of patient satisfaction.

Patients who scheduled a televisit in the past year were highly enthusiastic about their experiences, and a majority plan to increase their usage in the future.

Televisits are on pace for continued growth. Most patients are open to utilization, and one in 10 patients plan to schedule a televisit for the first time in 2017.


Executive Summary
Televisits Deliver A Strong, Positive Patient Experience
Televisit Market Dominated By Younger Patients
Televisits With Primary Care Physicians Most Common
Experience With Televisitis Reduces Concerns About Quality Of Care
Patients Knowledge Of Coverage Determines Usage
Respiratory Infections Have Most Televisits
Patients Value In-Home Medical Appointments
7 in 10 Patients Open To Virtual Physician Visits
Patients Plan To Increase Televisits
Televisits Will Grow In 2017

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