2016 Horizon Report: Patient Satisfaction, How Medical Products Improve Consumer Experience
HOW MEDICAL PRODUCTS IMPROVE CONSUMER EXPERIENCE
Patients are paying attention to the care they receive, and medical products play an important role in influencing whether they have an overall positive experience with their providers. These are two of the most important take-aways from a recent survey of 1,000 patients conducted by HIDA’s Research and Analytics team. On average, patients can cite at least four specific reasons for having high or low satisfaction levels with a provider. The leading reasons patients have high levels of satisfaction with providers are:
A visible commitment to infection prevention
Up-to-date medical equipment
Compassion/empathy of provider personnel
Quality of medical products
Time spent with patient during visit
Half of patients reported that over the course of the past year, a provider failed to meet their expectations in some way. Nearly one-fourth of these patients switched providers because of their experiences.
The leading causes of patient dissatisfaction are:
Long wait times to receive care
Laboratory test results not available during the same visit
Diagnostic imaging results not available during the same visit HIDA surveys of 418 healthcare providers indicate increased patient satisfaction is an important strategic priority over the next two years.
Nearly all hospitals, physician offices, and skilled nursing facilities have specific plans to i patient satisfaction.
88% of laboratories are taking action to raise patient satisfaction.
Providers have specific suggestions on what types of medical products they think can help them improve patient experiences. This presents a timely opportunity for medical, surgical, and laboratory manufacturers and suppliers to partner with providers in these areas by providing solutions to help patients feel they are receiving high-quality, patient-centered care.