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2017 Horizon Report: Consumerism - Value Is The Driving Force In Patient Behavior

2017 Horizon Report: Consumerism - Value Is The Driving Force In Patient Behavior

Executive Summary

VALUE IS THE DRIVING FORCE IN PATIENT BEHAVIOR
Consumerism is no longer an “emerging trend” in healthcare but rather a driving force. Patient behavior is changing significantly, and resulting in winners and losers among healthcare providers. HIDA’s most recent online survey of 1,045 healthcare consumers found that they are paying close attention both to the price of services, and to quality. The findings show patients will schedule care, do research, and change providers if necessary to get the value they expect and minimize their out-of-pocket spend.


Executive Summary
What Matters Most To Healthcare Consumers?
Reducing Out-Of-Pocket Expenses Top Priority For Patients
Patients Select And Change ProvidersTo Reduce Costs
High-Deductible Plans Increase Seasonal Demand For Healthcare Services
Patients Research To Manage Their Costs
Half Of Millennials Will Pay More For Up-To-Date Products, Speed

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