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2016 Hoirzon Report: Patient Satisfaction

2016 Hoirzon Report: Patient Satisfaction

Executive Summary

HOW MEDICAL PRODUCTS IMPROVE CONSUMER EXPERIENCE

Patients are paying attention to the care they receive, and medical products play an important role influencing whether they have an overall positive experience with their providers. These are two of the most important take-aways from a recent survey of 1,000 patients conducted by HIDA’s Research and
Analytics team. On average, patients can cite at least four specific reasons for having high or low
satisfaction levels with a provider.

Half of patients reported that over the course of the past year, a provider failed to meet their expectations
in some way. Nearly one-fourth of these patients switched providers because of their experiences.

HIDA surveys of 418 healthcare providers indicate increased patient satisfaction is an important strategic
priority over the next two years. This presents a timely opportunity for medical, surgical, and laboratory manufacturers and suppliers
to partner with providers in these areas by providing solutions to help patients feel they are receiving
high-quality, patient-centered care.


Executive Summary
Visible Commitment to Infection Prevention Is the #1 Reason Providers Impress Patients
Patients Appreciate Environments That Put Them at Ease
Patients Prefer ProvidersWho Effectively Utilize Time
Delayed Diagnostic Results Cause Patient Dissatisfaction
Comprehensive Approach to Delivering Care Drives Patient Satisfaction
Assisting Providers With Improving Patient Satisfaction Is a Timely Opportunity
Online Reviews Multiply Patient Experiences
Hospitals Responding to Patient Concerns by Reducing Wait Times, Improving Communication
Hospital Executives Looking for Supplies to Enhance Safety, Convenience, Comfort
Wait Time Reduction High Priority For Physician Offices
Modern Technology, Comfort Important To Physician Offices
Laboratories Seek to Improve Staff Interaction With Patients, Reduce Turnaround Time
Extended Care Providers Focus on Patient Safety, Dignity, Comfort
Key Takeaways

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