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Unified Communications Market Analysis By Product (On Premise, Cloud-Based/Hosted), By Application (Enterprises, Education, Government, Healthcare) And Segment Forecasts To 2024

Unified Communications Market Analysis By Product (On Premise, Cloud-Based/Hosted), By Application (Enterprises, Education, Government, Healthcare) And Segment Forecasts To 2024

The global unified communications market size is expected to reach USD 143.49 billion by 2024, according to a new report by Grand View Research, Inc. The substantial growth prospects of the unified communications market can be attributed to the rapid international expansion of organizations and an increasing need for real-time and efficient communication systems that enhance the inter-organizational exchange of information.

Favorable government and institutional initiatives worldwide supporting the introduction of UC deployment across various industry sectors are expected to positively impact the market over the forecast period.

Organizations across various industry verticals are adopting various tools and strategies in order to optimize processes, decrease operational costs, improve efficiency and increase productivity. Unified communication solutions enable real-time communications within as well as outside of the organization thereby enabling the elimination of delays and speeding up of business processes.

However, high initial costs for such solutions and interoperability issues are presumed to challenge the industry growth over the next eight years. In the U.S., ambiguous VoIP related regulations by the FCC may affect the industry dynamics in the coming years.

Further key findings from the report suggest:

On-premise UC solutions accounted for nearly 60% of the overall market share in 2015 owing to the ease of customization and control they offer. Moreover, such solutions bring in a sense of security within the organization as critical business infrastructure resides in-house curtailing on security concerns. However, such systems require adequate maintenance and well-trained IT staff, thereby adding to their operational expenses.

Hosted unified communications systems provide enhanced flexibility compared to their on-premise counterparts. Such systems enable streamlined access to company data for the employees at a reduced infrastructure cost and are a good fit for geographically distributed organizations. The segment accounted for near 40% of the overall UC market revenue share in 2015 and is projected to overtake on-premise systems over the forecast period.

Enterprise end-use applications dominated the overall UC system industry in 2015. They accounted for nearly 50% of the overall market owing to the surge in adoption of such solutions in SMEs across various industry verticals. Governments from the countries such as the U.S., Canada, UK, Japan and New Zealand are investing in the adoption of such solutions across its institutions along with schools, colleges, and universities. The government end-use segment is expected to witness a substantial growth growing at a CAGR of nearly 20% over the forecast period.

The unified communications market in Asia Pacific region accounted for over 25% of the overall market share in 2015 and is expected to witness substantial growth over the next eight years. Developing economies such India and China from the region are expected to offer extensive growth avenues for the regional industry growth, owing to increasing industrialization and modernization of business processes eventually leading to surge in the adoption of such UC solutions.

Key market participants include Alcatel-Lucent S.A, Avaya Inc., Cisco Systems Inc., and Microsoft Corporation. Leading vendors are emphasizing on simple yet customized business communication offerings targeting small and medium business organizations. Moreover, service providers worldwide are offering innovative and dynamic communications and collaborating tools giving them an advantage over their competitors.


Chapter 1. Methodology and Scope
1.1. Research methodology
1.2. Research scope and assumptions
1.3. List of data sources
Chapter 2. Market Snapshot
2.1. Unified communications - Market snapshot and key buying criteria, 2013 - 2024
Chapter 3. Unified Communications Industry Outlook
3.1. Market segmentation
3.2. Market size and growth prospects
3.3. Unified communications value chain analysis
3.4. Unified communications system market dynamics
3.4.1. Market driver analysis
3.4.1.1. Increasing adoption of BYOD
3.4.1.2. Rising penetration of mobile devices
3.4.1.3. Usage of unified communications as a service
3.4.2. Market restraint analysis
3.4.2.1. Initial capital outlay
3.4.2.2. Lack of interoperability
3.5. Industry analysis - Porter's
3.6. Unified communications - Company market share analysis, 2015
3.6.1. Key company analysis, 2015
3.7. Penetration & growth prospect mapping
3.8. Unified communications PESTEL analysis
Chapter 4. Market Categorization 1: Product Estimates & Trend Analysis
4.1. Unified communications market share, by product, 2015 & 2024
4.2. On-premise
4.2.1. Global market estimates and forecasts, 2013 - 2024
4.3. Cloud - Based/Hosted
4.3.1. Global market estimates and forecasts, 2013 - 2024
Chapter 5. Market Categorization 2: Application Estimates & Trend Analysis
5.1. Unified communications market share, by application, 2015 & 2024
5.2. Enterprise
5.2.1. Global market estimates and forecasts, 2013 - 2024
5.3. Education
5.3.1. Global market estimates and forecasts, 2013 - 2024
5.4. Government
5.4.1. Global market estimates and forecasts, 2013 - 2024
5.5. Healthcare
5.5.1. Global market estimates and forecasts, 2013 - 2024
5.6. Others
5.6.1. Global market estimates and forecasts, 2013 - 2024
Chapter 6. Market Categorization 3: Regional Estimates & Trend Analysis, by Product & Application
6.1. Unified communications market share, by region, 2015 & 2024
6.2. North America
6.2.1. Unified communications system market by product, 2013 - 2024
6.2.2. Unified communications system market by application, 2013 - 2024
6.2.3. U.S.
6.2.3.1. Unified communications system market by product, 2013 - 2024
6.2.3.2. Unified communications system market by application, 2013 - 2024
6.2.4. Canada
6.2.4.1. Unified communications system market by product, 2013 - 2024
6.2.4.2. Unified communications system market by application, 2013 - 2024
6.2.5. Mexico
6.2.5.1. Unified communications system market by product, 2013 - 2024
6.2.5.2. Unified communications system market by application, 2013 - 2024
6.3. Europe
6.3.1. Unified communications system market by product, 2013 - 2024
6.3.2. Unified communications system market by application, 2013 - 2024
6.3.3. Germany
6.3.3.1. Unified communications system market by product, 2013 - 2024
6.3.3.2. Unified communications system market by application, 2013 - 2024
6.3.4. UK
6.3.4.1. Unified communications system market by product, 2013 - 2024
6.3.4.2. Unified communications system market by application, 2013 - 2024
6.4. Asia Pacific
6.4.1. Unified communications system market by product, 2013 - 2024
6.4.2. Unified communications system market by application, 2013 - 2024
6.4.3. China
6.4.3.1. Unified communications system market by product, 2013 - 2024
6.4.3.2. Unified communications system market by application, 2013 - 2024
6.4.4. India
6.4.4.1. Unified communications system market by product, 2013 - 2024
6.4.4.2. Unified communications system market by application, 2013 - 2024
6.4.5. Japan
6.4.5.1. Unified communications system market by product, 2013 - 2024
6.4.5.2. Unified communications system market by application, 2013 - 2024
6.5. South America
6.5.1. Unified communications system market by product, 2013 - 2024
6.5.2. Unified communications system market by application, 2013 - 2024
6.5.3. Brazil
6.5.3.1. Unified communications system market by product, 2013 - 2024
6.5.3.2. Unified communications system market by application, 2013 - 2024
6.6. MEA
6.6.1. Unified communications system market by product, 2013 - 2024
6.6.2. Unified communications system market by application, 2013 - 2024
Chapter 7. Competitive Landscape
7.1. Alcatel-Lucent
7.1.1. Company Overview
7.1.2. Revenue Analysis
7.1.4. Strategic Development
7.2. Avaya Inc.
7.2.1. Company Overview
7.2.2. Revenue Analysis
7.2.3. Product Benchmarking
7.2.4. Strategic Development
7.3. Cisco Systems Inc.
7.3.1. Company Overview
7.3.2. Revenue Analysis
7.3.3. Product Benchmarking
7.3.4. Strategic Development
7.4. IBM Corporation
7.4.1. Company Overview
7.4.2. Revenue Analysis
7.4.3. Product Benchmarking
7.4.4. Strategic Development
7.5. Microsoft Corporation
7.5.1. Company Overview
7.5.2. Revenue Analysis
7.5.3. Product Benchmarking
7.5.4. Strategic Development
7.6. NEC Corporation
7.6.1. Company Overview
7.6.2. Revenue Analysis
7.6.3. Product Benchmarking
7.6.4. Strategic Development
7.7. Plantronics Inc.
7.7.1. Company Overview
7.7.2. Revenue Analysis
7.7.3. Product Benchmarking
7.7.4. Strategic Development
7.8. Polycom Inc
7.8.1. Company Overview
7.8.2. Revenue Analysis
7.8.3. Product Benchmarking
7.8.4. Strategic Development
7.9. ShoreTel Inc.
7.9.1. Company Overview
7.9.2. Revenue Analysis
7.9.3. Product Benchmarking
7.9.4. Strategic Development
7.10. Unify GmbH & Co. KG
7.10.1. Company Overview
7.10.2. Revenue Analysis
7.10.3. Product Benchmarking
7.10.4. Strategic Development
7.11. Verizon Communications Inc.
7.11.1. Company Overview
7.11.2. Revenue Analysis
7.11.3. Product Benchmarking
7.11.4. Strategic Development
List of Tables
TABLE 1 Global unified communications market revenue, 2012 - 2024 (USD Billion)
TABLE 2 Global unified communications market revenue by region, 2012 - 2024 (USD Billion)
TABLE 3 Global unified communications market revenue by product, 2012 - 2024 (USD Billion)
TABLE 4 Hosted vs. on-premise UC
TABLE 5 Global unified communications market revenue by application, 2012 - 2024 (USD Billion)
TABLE 6 Unified communications - Key market driver impact
TABLE 7 Global hosted unified communications demand, 2012 - 2024 (USD Billion)
TABLE 8 Global hosted unified communications demand by region, 2012 - 2024 (USD Billion)
TABLE 9 Global hosted unified communications demand, 2012 - 2024 (USD Billion)
TABLE 10 Global on-premise unified communications demand by region, 2012 - 2024 (USD Billion)
TABLE 11 Global demand for unified communication in enterprises, 2012 - 2024 (USD Billion)
TABLE 12 Global demand for unified communication in enterprises by region, 2012 - 2024 (USD Billion)
TABLE 13 Global demand for unified communication in education, 2012 - 2024 (USD Billion)
TABLE 14 Global demand for unified communication in education by region, 2012 - 2024 (USD Billion)
TABLE 15 Global demand for unified communication in government, 2012 - 2024 (USD Billion)
TABLE 16 Global demand for unified communication in government by region, 2012 - 2024 (USD Billion)
TABLE 17 Global demand for unified communication in healthcare, 2012 - 2024 (USD Billion)
TABLE 18 Global demand for unified communication in healthcare by region, 2012 - 2024 (USD Billion)
TABLE 19 Global demand for unified communication in other application, 2012 - 2024 (USD Billion)
TABLE 20 Global demand for unified communication in other application by region, 2012 - 2024 (USD Billion)
TABLE 21 North America market by product, 2012 - 2024 (USD Billion)
TABLE 22 North America market by application, 2012 - 2024 (USD Billion)
TABLE 23 US market by product, 2012 - 2024 (USD Billion)
TABLE 24 US market by application, 2012 - 2024 (USD Billion)
TABLE 25 Canada market by product, 2012 - 2024 (USD Billion)
TABLE 26 Canada market by application, 2012 - 2024 (USD Billion)
TABLE 27 Mexico market by product, 2012 - 2024 (USD Billion)
TABLE 28 Mexico market by application, 2012 - 2024 (USD Billion)
TABLE 29 Europe market by product, 2012 - 2024 (USD Billion)
TABLE 30 Europe market by application, 2012 - 2024 (USD Billion)
TABLE 31 Germany market by product, 2012 - 2024 (USD Billion)
TABLE 32 Germany market by application, 2012 - 2024 (USD Billion)
TABLE 33 UK market by product, 2012 - 2024 (USD Billion)
TABLE 34 UK market by application, 2012 - 2024 (USD Billion)
TABLE 35 Asia Pacific market by product, 2012 - 2024 (USD Billion)
TABLE 36 Asia Pacific market by application, 2012 - 2024 (USD Billion)
TABLE 37 China market by product, 2012 - 2024 (USD Billion)
TABLE 38 China market by application, 2012 - 2024 (USD Billion)
TABLE 39 India market by product, 2012 - 2024 (USD Billion)
TABLE 40 India market by application, 2014 - 2024 (USD Billion)
TABLE 41 Japan market by product, 2012 - 2024 (USD Billion)
TABLE 42 Japan market by application, 2014 - 2024 (USD Billion)
TABLE 43 South America market by product, 2012 - 2024 (USD Billion)
TABLE 44 South America market by application, 2012 - 2024 (USD Billion)
TABLE 45 Brazil market by product, 2012 - 2024 (USD Billion)
TABLE 46 Brazil market by application, 2012 - 2024 (USD Billion)
TABLE 47 MEA market by product, 2012 - 2024 (USD Billion)
TABLE 48 MEA market by application, 2012 - 2024 (USD Billion)
List of Figures
FIG. 1 Market segmentation & scope
FIG. 2 Unified communications market size and growth prospects
FIG. 3 Unified communications - Value chain analysis
FIG. 4 Market dynamics
FIG. 5 Unified communications market size and growth prospects
FIG. 6 Unified communications market size and growth prospects
FIG. 7 Unified communications market size and growth prospects
FIG. 8 Porter’s Five Forces Analysis
FIG. 9 Unified communications - Company market share, 2015
FIG. 10 Unified communications - Key company analysis, 2015
FIG. 11 Penetration & growth prospect mapping
FIG. 12 Unified communications - PESTEL analysis
FIG. 13 Unified communication market share by product, 2015 & 2024
FIG. 14 Unified communication market share by application, 2015 & 2024
FIG. 15 Unified communications market share by region, 2015 & 2024

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