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Professional Service Automation Software Market Size, Share, & Trends Analysis Report By Application, By Deployment, By Region, And Segment Forecasts, 2019 - 2025

Professional Service Automation Software Market Size, Share, & Trends Analysis Report By Application, By Deployment, By Region, And Segment Forecasts, 2019 - 2025

The global professional service automation software market size is estimated to reach $16,015.0 Million by 2025, at a CAGR of 11.7% according to a new report by Grand View Research, Inc. PSA software is used for standardizing business processes and providing reports, insights, and control for resources and projects. The value of such systems is to enable critical information to be analyzed and shared across organizations for more insightful and timely decision-making. Rapid advancements in functionalities of the solution are anticipated to boost growth.

Increasing needs to improve operational efficiency among professional service firms are expected to propel the market over the forecast period. The companies have been focusing on optimally aligning resources while profitably delivering projects on time. PSA tools offer benefits such as optimized staffing, improved collaboration, and automated time and expense. Effective use of professional services automation tools can help organizations improve productivity, operational efficiency, financial margins, and billable utilization. PSA software improves project management and resource management by increasing efficiency through increased collaboration and personnel utilization, better planning, and integrated knowledge management. The software also provides standardized reports, which help management make key business decisions.

Small enterprises have been using spreadsheets for various tasks such as resource and time management. However, as businesses grow, complexity, need for automation, and the challenge of maintaining business quality, throughput, and effectiveness will grow as well. Small-sized businesses are untapped markets and increasing IT budgets of these enterprises are expected to demand over the forecast period.

Further key findings from the report suggest:

  • Cloud technology is becoming popular among cost-sensitive customers and small and medium enterprises. Increasing ubiquitous computing owing to smartphone penetration and better internet infrastructure is expected to drive the PSA mobile application over the next six years.Support for a variety of mobile platforms such as Android and iOS has become a basic requirement of the software
  • Technology companies held the largest market share of over 46% in 2018. However, marketing and communication firms segment is anticipated expand at the highest CAGR of 15.5% from 2019 to 2025
  • North America and Europe are expected to remain key regions in the global Professional Service Automation (PSA) software market over the forecast period
  • Projector PSA; ChangePoint; NetSuite OpenAir;Appirio, Inc.;Microsoft Corporation; FinancialForce.com; ConnectWise; and Tenrox are some of the major players
  • Other key vendors include Compuware Corporation;Autotask Corporation; Panview; Clarizen; Deltek, Inc.; and Oracle
Please note The report will be updated with the latest data and delivered to you within 2-3 business days.


Chapter 1 Methodology and Scope
1.1 Research methodology
1.2 Research scope and assumptions
1.3 List of data sources
Chapter 2 Executive Summary
2.1 PSA Software - Industry snapshot and key buying criteria, 2014 - 2025
Chapter 3 PSA Software Industry Outlook
3.1 Market Segmentation
3.2 Market Size And Growth Prospects
3.3 PSA Software - Value Chain Analysis
3.4 PSA Software - Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing adoption of cloud computing
3.4.1.2 Increasing need to improve operational efficiency
3.4.1.3 Technology shift by small and medium enterprise to enhance their IT infrastructure
3.4.2 Market restraint analysis
3.4.2.1 Data privacy regulation
3.5 Key opportunities - Prioritized
3.6 Industry analysis - Porter’s Analysis
3.7 PSA Software - Competitor Analysis, 2018
3.7.1 Pricing Strategy
3.8 PSA Software - PESTEL Analysis
3.9 Professional Services Automation (PSA) Software - Market Share
3.10 Remote Monitoring And Management Market Share
3.11 PSA Software - Technology Landscape
Chapter 4 PSA Software Key Vendors: Customer Analysis
4.1 Remote Monitoring and Management (RMM)
4.2 Professional Services Automation (PSA)
4.3 PSA Ecosystem
4.4 Who uses RMM?
4.5 Who uses PSA?
4.6 PSA and RMM Study
Chapter 5 PSA Software Application Outlook
5.1 PSA software market share by application, 2018 & 2025
5.2 Consulting Firm
5.2.1 Global PSA software demand in consulting firm by region, 2014 - 2025
5.3 Technology Companies
5.3.1 Global PSA software demand in technology companies by region, 2014 - 2025
5.4 Marketing and communication firms
5.4.1 Global PSA software demand in marketing and communication firms by region, 2014 - 2025
5.5 Others
5.5.1 Global PSA software demand in others by region, 2014 - 2025
Chapter 6 PSA Software Deployment Outlook
6.1 PSA software market share by deployment, 2018 & 2025
6.2 On-premise
6.2.1 Global on-premise PSA software demand by region, 2014 - 2025
6.3 Cloud
6.3.1 Global cloud PSA software demand by region, 2014 - 2025
Chapter 7 PSA Software Regional Outlook
7.1 PSA software market share by region, 2018 & 2025
7.2 North America
7.2.1 North America market by application, 2014 - 2025
7.2.2 North America market by deployment, 2014 - 2025
7.2.3 U.S.
7.2.3.1 U.S. market by application, 2014 - 2025
7.2.3.2 U.S. market by deployment, 2014 - 2025
7.2.4 Canada
7.2.4.1 Canada market by application, 2014 - 2025
7.2.4.2 Canada market by deployment, 2014 - 2025
7.3 Europe
7.3.1 Europe market by application, 2014 - 2025
7.3.2 Europe market by deployment, 2014 - 2025
7.3.3 Germany
7.3.3.1 Germany market by application, 2014 - 2025
7.3.3.2 Germany market by deployment, 2014 - 2025
7.3.4 UK
7.3.4.1 UK market by application, 2014 - 2025
7.3.4.2 UK market by deployment, 2014 - 2025
7.4 Asia Pacific
7.4.1 Asia Pacific market by application, 2014 - 2025
7.4.2 Asia Pacific market by deployment, 2014 - 2025
7.4.3 China
7.4.3.1 China market by application, 2014 - 2025
7.4.3.2 China market by deployment, 2014 - 2025
7.4.4 India
7.4.4.1 India market by application, 2014 - 2025
7.4.4.2 India market by deployment, 2014 - 2025
7.4.5 Japan
7.4.5.1 Japan market by application, 2014 - 2025
7.4.5.2 Japan market by deployment, 2014 - 2025
7.5 Latin America
7.5.1 Latin America market by application, 2014 - 2025
7.5.2 Latin America market by deployment, 2014 - 2025
7.5.3 Brazil
7.5.3.1 Brazil market by application, 2014 - 2025
7.5.3.2 Brazil market by deployment, 2014 - 2025
7.5.4 Mexico
7.5.4.1 Mexico market by application, 2014 - 2025
7.5.4.2 Mexico market by deployment, 2014 - 2025
7.6 MEA
7.6.1 MEA market by application, 2014 - 2025
7.6.2 MEA market by deployment, 2014 - 2025
Chapter 8 PSA Software Market Growth Opportunity Analysis
8.1 Global number of Managed Service Providers (MSP)
8.1.1 PSA tool adoption in MSP, by region
8.1.2 PSA tool adoption in MSP, by company size
8.1.3 PSA tool adoption in MSP, by application
8.2 Distribution of PSA Software users and MSPs
8.3 Distribution of PSA software users at country-level
8.3.1 U.S.
8.3.1.1 Distribution of PSA software users by vendors
8.3.2 Canada
8.3.2.1 Distribution of PSA software users by vendors
8.3.3 Europe
8.3.3.1 Distribution of PSA software users by vendors
8.3.4 UK
8.3.4.1 Distribution of PSA software users by vendors
8.3.5 Germany
8.3.5.1 Distribution of PSA software users by vendors
Chapter 9 PSA Software Key Vendors: Customer Analysis
9.1 Professional Services Automation (PSA) Market Key Vendor Analysis
9.1.1 Autotask Corp.
9.1.1.1 Product characteristics:
9.1.1.2 Customer features:
9.1.1.3 Key customer profiles
9.1.1.3.1 ITECH Solutions
9.1.1.3.2 The Brookfield Group
9.1.1.3.3 machineLOGIC LLC
9.1.1.3.4 Other customers
9.1.2 Changepoint
9.1.2.1 Key customer profiles
9.1.2.1.1 bpost bank
9.1.2.1.2 California Manufacturing Technology Consulting (CMTC)
9.1.2.1.3 Hydro-Electric Corporation
9.1.2.1.4 Other customers
9.1.3 ConnectWise, Inc.
9.1.3.1 Product Characteristics:
9.1.3.2 Customer Features
9.1.3.3 Key customer profiles
9.1.3.3.1 Techvera
9.1.3.3.2 Innovative Computing Systems, Inc.
9.1.3.3.3 Vision Computer Solutions
9.1.3.3.4 Other customers
9.1.4 Continuum Managed Services
9.1.4.1 Product Characteristics:
9.1.4.2 Key customer profiles
9.1.4.2.1 Frontier Business Products
9.1.4.2.2 Itek Systems Management
9.1.4.2.3 ZLan Partners
9.1.4.2.4 Other customers
9.1.5 FinancialForce
9.1.5.1 Product Characteristics:
9.1.5.2 Customer Features:
9.1.5.3 Key customer profiles
9.1.5.3.1 salesforce.com, Inc.
9.1.5.3.2 NewVoiceMedia
9.1.5.3.3 Greenway Health, LLC
9.1.5.3.4 Other customers
9.1.6 Kaseya
9.1.6.1 Product Characteristics:
9.1.6.2 Customer Features:
9.1.6.3 Key customer profiles
9.1.6.3.1 Cisco Systems, Inc.
9.1.6.3.2 The 20 MSP
9.1.6.3.3 Jewell Computing Solution
9.1.6.3.4 Other customers
9.1.7 Ninja RMM
9.1.7.1 Key customer profiles
9.1.7.1.1 Mitchell and Company
9.1.7.1.2 Nero Consulting
9.1.7.1.3 Technology Seed, LLC
9.1.7.1.4 Other customers
9.1.8 Oracle (NetSuite)
9.1.8.1 Product Characteristics:
9.1.8.2 Customer Features:
9.1.8.3 Key customer profiles
9.1.8.3.1 MongoDB, Inc.
9.1.8.3.2 Siemens Product Lifecycle Management Software, Inc.
9.1.8.3.3 Software AG
9.1.8.3.4 Other customers
9.1.9 Projector PSA
9.1.9.1 Product Characteristics:
9.1.9.2 Customer Features:
9.1.9.3 Key customer profiles
9.1.9.3.1 Avasant, LLC
9.1.9.3.2 Luxent
9.1.9.3.3 BuzzBee Company
9.1.9.3.4 Other customers
9.1.10 SolarWinds
9.1.10.1 MSPs by country
9.1.10.2 Product Characteristics:
9.1.10.3 Customer Features:
9.1.10.4 Key customer profiles
9.1.10.4.1 Bahwan CyberTek (BCT)
9.1.10.4.2 IT Continuity, LLP
9.1.10.4.3 Computer Troubleshooters
9.1.10.4.4 Other customers
9.1.11 Tigerpaw
9.1.11.1 Product Characteristics
9.1.11.2 Customer Features
9.1.11.3 Key customer profiles
9.1.11.3.1 ProTel Networks
9.1.11.3.2 BSB Communication, Inc.
9.1.11.3.3 Other customers
Chapter 10 Competitive Landscape
10.1 Appirio, Inc.
10.1.1 Company Overview
10.1.2 Financial Performance
10.1.3 Product Benchmarking
10.1.4 Strategic Initiatives
10.2 Autotask Corporation
10.2.1 Company Overview
10.2.2 Financial Performance
10.2.3 Product Benchmarking
10.2.4 Strategic Initiatives
10.3 ChangePoint
10.3.1 Company Overview
10.3.2 Financial Performance
10.3.3 Product Benchmarking
10.3.4 Strategic Initiatives
10.4 Clarizen
10.4.1 Company Overview
10.4.2 Financial Performance
10.4.3 Product Benchmarking
10.4.4 Strategic Initiatives
10.5 Compuware Corporation
10.5.1 Company Overview
10.5.2 Financial Performance
10.5.3 Product Benchmarking
10.5.4 Strategic Initiatives
10.6 ConnectWise
10.6.1 Company Overview
10.6.2 Financial Performance
10.6.3 Product Benchmarking
10.6.4 Strategic Initiatives
10.7 Deltek, Inc.
10.7.1 Company Overview
10.7.2 Financial Performance
10.7.3 Product Benchmarking
10.7.4 Strategic Initiatives
10.8 FinancialForce.com
10.8.1 Company Overview
10.8.2 Financial Performance
10.8.3 Product Benchmarking
10.8.4 Strategic Initiatives
10.9 Kimble Apps
10.9.1 Company Overview
10.9.2 Financial Performance
10.9.3 Product Benchmarking
10.9.4 Strategic Initiatives
10.10 Microsoft
10.10.1 Company Overview
10.10.2 Financial Performance
10.10.3 Product Benchmarking
10.10.4 Strategic Initiatives
10.11 NetSuite OpenAir, Inc.
10.11.1 Company Overview
10.11.2 Financial Performance
10.11.3 Product Benchmarking
10.11.4 Strategic Initiatives
10.12 Oracle
10.12.1 Company Overview
10.12.2 Financial Performance
10.12.3 Product Benchmarking
10.12.4 Strategic Initiatives
10.13 Planview
10.13.1 Company Overview
10.13.2 Financial Performance
10.13.3 Product Benchmarking
10.13.4 Strategic Initiatives
10.14 Projector PSA
10.14.1 Company Overview
10.14.2 Financial Performance
10.14.3 Product Benchmarking
10.14.4 Strategic Initiatives
10.15 Promys, Inc.
10.15.1 Company Overview
10.15.2 Financial Performance
10.15.3 Product Benchmarking
10.15.4 Strategic Initiatives
10.16 SAP
10.16.1 Company Overview
10.16.2 Financial Performance
10.16.3 Product Benchmarking
10.16.4 Strategic Initiatives
10.17 Tenrox
10.17.1 Company Overview
10.17.2 Financial Performance
10.17.3 Product Benchmarking
10.17.4 Strategic Initiatives
10.18 Unanet
10.18.1 Company Overview
10.18.2 Financial Performance
10.18.3 Product Benchmarking
10.18.4 Strategic Initiatives
List of Tables
TABLE 1 PSA Software - Industry snapshot and key buying criteria, 2014 - 2025
TABLE 2 Global PSA software market, 2014 - 2025 (USD Million)
TABLE 3 Global PSA software market by region, 2014 - 2025 (USD Million)
TABLE 4 Global PSA software market by application,, 2014 - 2025 (USD Million)
TABLE 5 Global PSA software market by deployment,, 2014 - 2025 (USD Million)
TABLE 6 Key customers of Projector SPA
TABLE 7 R&D expenditure of key market players
TABLE 8 PSA software market – Key market driver impact
TABLE 9 Number of SMEs by country
TABLE 10 PSA software – Key market restraint impact
TABLE 11 Key regulations related to cloud services
TABLE 12 Price structure of Bitrix24 cloud-based PSA tool
TABLE 13 Discount structure of Projector PSA
TABLE 14 Key solution available in the market
TABLE 15 PSA software demand in consulting firm, 2014 - 2025
TABLE 16 Global PSA software demand in consulting firm by region, 2014 - 2025 (USD Million)
TABLE 17 PSA software demand in technology companies, 2014 - 2025
TABLE 18 Global PSA software demand in technology companies by region, 2014 - 2025 (USD Million)
TABLE 19 PSA software demand in marketing and communication firms, 2014 - 2025
TABLE 20 Global PSA software demand in marketing and communication firms by region, 2014 - 2025 (USD Million)
TABLE 21 PSA software demand in others, 2014 - 2025
TABLE 22 Global PSA software demand in others by region, 2014 - 2025 (USD Million)
TABLE 23 On-premise PSA software demand, 2014 - 2025
TABLE 24 Global on-premise PSA software demand by region, 2014 - 2025 (USD Million)
TABLE 25 Cloud PSA software demand, 2014 - 2025
TABLE 26 Global cloud PSA software demand by region, 2014 - 2025 (USD Million)
TABLE 27 North America market by application, 2014 - 2025 (USD Million)
TABLE 28 North America market by deployment, 2014 - 2025 (USD Million)
TABLE 29 U.S. market by application, 2014 - 2025 (USD Million)
TABLE 30 U.S. market by deployment, 2014 - 2025 (USD Million)
TABLE 31 Canada market by application, 2014 - 2025 (USD Million)
TABLE 32 Canada market by deployment, 2014 - 2025 (USD Million)
TABLE 33 Europe market by application, 2014 - 2025 (USD Million)
TABLE 34 Europe market by deployment, 2014 - 2025 (USD Million)
TABLE 35 Germany market by application, 2014 - 2025 (USD Million)
TABLE 36 Germany market by deployment, 2014 - 2025 (USD Million)
TABLE 37 UK market by application, 2014 - 2025 (USD Million)
TABLE 38 UK market by deployment, 2014 - 2025 (USD Million)
TABLE 39 Asia Pacific market by application, 2014 - 2025 (USD Million)
TABLE 40 Asia Pacific market by deployment, 2014 - 2025 (USD Million)
TABLE 41 China market by application, 2014 - 2025 (USD Million)
TABLE 42 China market by deployment, 2014 - 2025 (USD Million)
TABLE 43 India market by application, 2014 - 2025 (USD Million)
TABLE 44 India market by deployment, 2014 - 2025 (USD Million)
TABLE 45 Japan market by application, 2014 - 2025 (USD Million)
TABLE 46 Japan market by deployment, 2014 - 2025 (USD Million)
TABLE 47 Latin America market by application, 2014 - 2025 (USD Million)
TABLE 48 Latin America market by deployment, 2014 - 2025 (USD Million)
TABLE 49 Brazil market by application, 2014 - 2025 (USD Million)
TABLE 50 Brazil market by deployment, 2014 - 2025 (USD Million)
TABLE 51 Mexico market by application, 2014 - 2025 (USD Million)
TABLE 52 Mexico market by deployment, 2014 - 2025 (USD Million)
TABLE 53 MEA market by application, 2014 - 2025 (USD Million)
TABLE 54 MEA market by deployment, 2014 - 2025 (USD Million)
TABLE 55 Total number of Managed Service Providers (MSPs)
TABLE 56 Total number of Managed Service Providers (MSPs), by region
TABLE 57 Total number of Managed Service Providers (MSPs), by company size
TABLE 58 Total number of Managed Service Providers (MSPs), by application
TABLE 59 Global number of MSPs
TABLE 60 MSPs by company size
TABLE 61 Number of MSPs using PSA Software tools
TABLE 65 Number of MSPs in Canada
TABLE 66 MSPs by company size, in Canada
TABLE 67 Number of MSPs using PSA Software tools, Canada
TABLE 68 Number of MSPs in Europe
TABLE 69 MSPs by company size, in Europe
TABLE 70 Number of MSPs using PSA Software tools, Europe
TABLE 71 Number of MSPs in UK
TABLE 72 MSPs by company size, in UK
TABLE 73 Number of MSPs using PSA Software tools, UK
TABLE 74 Number of MSPs in Germany
TABLE 75 MSPs by company size, in Germany
TABLE 76 Number of MSPs using PSA Software tools, Germany
List of Figures
FIG. 1 PSA software market segmentation
FIG. 2 Global PSA software market, 2014 - 2025 (USD Million)
FIG. 3 PSA software value chain analysis
FIG. 4 PSA software market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 PSA software - Porter’s analysis
FIG. 7 PSA software PESTEL analysis
FIG. 9 RMM market share
FIG. 10 PSA ecosystem
FIG. 11 PSA software market share by application, 2018 & 2025
FIG. 12 PSA software market share by deployment, 2018 & 2025
FIG. 13 PSA software market share by region, 2018 & 2025
FIG. 14 PSA adoption by region
FIG. 15 PSA adoption by company size
FIG. 16 PSA adoption by application

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