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Professional Service Automation (PSA) Software Market Size & Analysis By Application (Consulting Firms, Technological Companies, Marketing And Communication, Others), By Deployment (On-Premise, Cloud), By Region, And Segment Forecasts, 2014 - 2024

Professional Service Automation (PSA) Software Market Size & Analysis By Application (Consulting Firms, Technological Companies, Marketing And Communication, Others), By Deployment (On-Premise, Cloud), By Region, And Segment Forecasts, 2014 - 2024

The professional service automation (PSA) software market is estimated to reach USD 14.39 billion by 2024, according to a new report by Grand View Research, Inc.PSA software is used to standardize business processes and provide reports, insights, and control for resources and projects. The value of such systems is to enable critical information to be analyzed and shared across organizations for more insightful and timely decision-making. Increasing advancements in functionalities of the solution are anticipated to boost industry growth over the next seven years.

Bundled Remote Monitoring & Management (RMM)/PSA is gaining popularity among users. Existing players are adding such solution to its product portfolio either through in-house development or through acquisition of the exiting company. For instance, Connect wise acquired Labtech in 2010 to offer this bundled solution, similarly Kaseya has acquired Vorex in 2016 and Auto task acquired CentraStage in 2014. The industry is expected to witness tremendous growth owing to increasing demand in the marketing and communication application segment. The market for PSA software is gaining traction in consulting firms with the increasing requirement for resource management.

Increasing needs to improve operational efficiency among professional service firms are expected to propel the market over the forecast period. The companies have been focusing on optimally aligning resources while profitably delivering projects on time. PSA tools offer benefits such as optimized staffing, improved collaboration, and automated time & expense. Effective use of professional services automation tools can help organizations improve productivity, operational efficiency, financial margins, and billable utilization. PSA software improves project management and resource management by increasing efficiency through increased collaboration and personnel utilization, better planning, and integrated knowledge management. The software also provides standardized reports, which help management in making key business decisions.

Small enterprises have been using spreadsheets for various tasks such as resource and time management. However, as businesses grow, complexity will increase and need for automating these tasks will also rise and the challenge of maintaining business quality, throughput, and effectiveness will grow as well. Small-sized businesses are untapped markets and increasing IT budgets of these enterprises are expected to demand over the forecast period.

Further key findings from the report suggest:

Cloud technology is becoming popular among cost-sensitive customers and small & medium enterprises. Increasing ubiquitous computing owing to smart phone penetration and better internet infrastructure is expected to drive the PSA mobile application over the next seven years.

Support for a variety of mobile platforms such as Android and iOS has become a basic requirement of the software. Cloud-based solutions offer benefits such as economies of scale, disaster recovery, effective monitoring of projects, and reduced technology infrastructure cost. Increased concern for data privacy of cloud-based solutions is anticipated to hinder its growth over the forecast period.

PSA software is popular in consulting firms, technology companies, and marketing & communication firms. These solutions are also being adopted by legal and architectural firms. Technology companies are the major application segments and held a market share of over 40% in 2015.

Projector PSA, ChangePoint, NetSuite OpenAir, Appirio, Inc., Microsoft Corporation, FinancialForce.com, ConnectWise, and Tenrox are some of the major industry players in this domain. Other key vendors include Compuware Corporation, Autotask Corporation, Oracle, Panview, Clarizen, and Deltek, Inc. Netsuite Open Air PSA software can either be deployed as a standalone system or can also be integrated with existing enterprise solutions such as ERP and CRM.


Chapter 1 Methodology and Scope
1.1 Research methodology
1.2 Research scope and assumptions
1.3 List of data sources
Chapter 2 Executive Summary
2.1 PSA Software- Industry snapshot and key buying criteria, 2014 - 2024
Chapter 3 PSA Software Industry Outlook
3.1 Market segmentation
3.2 Market size and growth prospects
3.3 PSA software value chain analysis
3.3.1 Vendor Landscape
3.4 PSA software market dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing adoption of cloud computing
3.4.1.2 Increasing need to improve operational efficiency
3.4.1.3 Technology shift by small and medium enterprise to enhance their IT infrastructure
3.4.2 Market restraint analysis
3.4.2.1 Data privacy regulation
3.5 Key opportunities - Prioritized
3.6 Industry analysis - Porter’s
3.7 PSA software competitor analysis, 2014
3.7.1 Pricing Strategy
3.8 PSA softwarePESTEL analysis
Chapter 4 PSA Software Application Outlook
4.1 PSA software market share by application, 2015 & 2024
4.2 Consulting Firm
4.2.1 Global PSA softwaredemand in consulting firm by region, 2014 - 2024
4.3 Technology Companies
4.3.1 Global PSA softwaredemand in technology companies by region, 2014 - 2024
4.4 Marketing and communication firms
4.4.1 Global PSA softwaredemand in marketing and communication firms by region, 2014 - 2024
4.5 Others
4.5.1 Global PSA softwaredemand in othersby region, 2014 - 2024
Chapter 5 PSA Software Deployment Outlook
5.1 PSA software market share by deployment, 2015 & 2024
5.2 On-premise
5.2.1 Global on-premise PSA software demand by region, 2014 - 2024
5.3 Cloud
5.3.1 Global cloud PSA software demand by region, 2014 - 2024
Chapter 6 PSA Software Regional Outlook
6.1 PSA softwaremarket share by region, 2015 & 2024
6.2 North America
6.2.1 North America market by application, 2014 - 2024
6.2.2 North America market by deployment, 2014 - 2024
6.2.3 U.S.
6.2.3.1 U.S.market by application, 2014 - 2024
6.2.3.2 U.S. market by deployment, 2014 - 2024
6.2.4 Canada
6.2.4.1 Canadamarket by application, 2014 - 2024
6.2.4.2 Canada market by deployment, 2014 - 2024
6.3 Europe
6.3.1 Europemarket by application, 2014 - 2024
6.3.2 Europe market by deployment, 2014 - 2024
6.3.3 Germany
6.3.3.1 Germany market by application, 2014 - 2024
6.3.3.2 Germany market by deployment, 2014 - 2024
6.3.4 UK
6.3.4.1 UKmarket by application, 2014 - 2024
6.3.4.2 UK market by deployment, 2014 - 2024
6.4 Asia Pacific
6.4.1 Asia Pacific market by application, 2014 - 2024
6.4.2 Asia Pacific market by deployment, 2014 - 2024
6.4.3 China
6.4.3.1 China market by application, 2014 - 2024
6.4.3.2 China market by deployment, 2014 - 2024
6.4.4 India
6.4.4.1 India market by application, 2014 - 2024
6.4.4.2 India market by deployment, 2014 - 2024
6.4.5 Japan
6.4.5.1 Japanmarket by application, 2014 - 2024
6.4.5.2 Japan market by deployment, 2014 - 2024
6.5 Latin America
6.5.1 Latin Americamarket by application, 2014 - 2024
6.5.2 Latin America market by deployment, 2014 - 2024
6.5.3 Brazil
6.5.3.1 Brazil market by application, 2014 - 2024
6.5.3.2 Brazil market by deployment, 2014 - 2024
6.5.4 Mexico
6.5.4.1 Mexicomarket by application, 2014 - 2024
6.5.4.2 Mexico market by deployment, 2014 - 2024
6.6 MEA
6.6.1 MEAmarket by application, 2014 - 2024
6.6.2 MEA market by deployment, 2014 - 2024
Chapter 7 Competitive Landscape
7.1 Appirio, Inc.
7.1.1 Company Overview
7.1.2 Financial Performance
7.1.3 Product Benchmarking
7.1.4 Strategic Initiatives
7.2 Autotask Corporation
7.2.1 Company Overview
7.2.2 Financial Performance
7.2.3 Product Benchmarking
7.2.4 Strategic Initiatives
7.3 ChangePoint
7.3.1 Company Overview
7.3.2 Financial Performance
7.3.3 Product Benchmarking
7.3.4 Strategic Initiatives
7.4 Clarizen
7.4.1 Company Overview
7.4.2 Financial Performance
7.4.3 Product Benchmarking
7.4.4 Strategic Initiatives
7.5 Compuware Corporation
7.5.1 Company Overview
7.5.2 Financial Performance
7.5.3 Product Benchmarking
7.5.4 Strategic Initiatives
7.6 ConnectWise
7.6.1 Company Overview
7.6.2 Financial Performance
7.6.3 Product Benchmarking
7.6.4 Strategic Initiatives
7.7 Deltek, Inc.
7.7.1 Company Overview
7.7.2 Financial Performance
7.7.3 Product Benchmarking
7.7.4 Strategic Initiatives
7.8 FinancialForce.com
7.8.1 Company Overview
7.8.2 Financial Performance
7.8.3 Product Benchmarking
7.8.4 Strategic Initiatives
7.9 Kimble Apps
7.9.1 Company Overview
7.9.2 Financial Performance
7.9.3 Product Benchmarking
7.9.4 Strategic Initiatives
7.10 Microsoft
7.10.1 Company Overview
7.10.2 Financial Performance
7.10.3 Product Benchmarking
7.10.4 Strategic Initiatives
7.11 NetSuite OpenAir, Inc.
7.11.1 Company Overview
7.11.2 Financial Performance
7.11.3 Product Benchmarking
7.11.4 Strategic Initiatives
7.12 Oracle
7.12.1 Company Overview
7.12.2 Financial Performance
7.12.3 Product Benchmarking
7.12.4 Strategic Initiatives
7.13 Planview
7.13.1 Company Overview
7.13.2 Financial Performance
7.13.3 Product Benchmarking
7.13.4 Strategic Initiatives
7.14 Projector PSA
7.14.1 Company Overview
7.14.2 Financial Performance
7.14.3 Product Benchmarking
7.14.4 Strategic Initiatives
7.15 Promys, Inc.
7.15.1 Company Overview
7.15.2 Financial Performance
7.15.3 Product Benchmarking
7.15.4 Strategic Initiatives
7.16 SAP
7.16.1 Company Overview
7.16.2 Financial Performance
7.16.3 Product Benchmarking
7.16.4 Strategic Initiatives
7.17 Tenrox
7.17.1 Company Overview
7.17.2 Financial Performance
7.17.3 Product Benchmarking
7.17.4 Strategic Initiatives
7.18 Unanet
7.18.1 Company Overview
7.18.2 Financial Performance
7.18.3 Product Benchmarking
7.18.4 Strategic Initiatives
List of Tables
TABLE 1 PSA Software- Industry snapshot and key buying criteria, 2014 - 2024
TABLE 2 Global PSA software market, 2014 - 2024 (USD Million)
TABLE 3 Global PSA software market by region, 2014 - 2024 (USD Million)
TABLE 4 Global PSA software market by application, 2014 - 2024 (USD Million)
TABLE 5 Key customers of Projector SPA
TABLE 6 Vendor landscape
TABLE 7 R&D expenditure of key market players
TABLE 8 PSA software market - Key market driver impact
TABLE 9 Case study of PSA software implementation
TABLE 10 Number of SMEs by country
TABLE 11 PSA software- Key market restraint impact
TABLE 12 Key regulations related to cloud services
TABLE 13 Price structure of Bitrix24 cloud-based PSA tool
TABLE 14 Discount structure of Projector PSA
TABLE 15 Key solution available in the market
TABLE 16 PSA software demand in consulting firm, 2014 - 2024
TABLE 17 Global PSA software demand in consulting firm by region (USD Million)
TABLE 18 PSA software demand in technology companies, 2014 - 2024
TABLE 19 Global PSA software demand in technology companies by region
TABLE 20 PSA software demand in marketing and communication firms, 2014 - 2024
TABLE 21 Global PSA software demand in marketing and communication firms
TABLE 22 PSA software demand in others, 2014 - 2024
TABLE 23 Global PSA software demand in othersby region, 2014 - 2024 (USD Million)
TABLE 24 On-premise PSA software demand, 2014 - 2024
TABLE 25 Global on-premise PSA software demand by region (USD Million)
TABLE 26 Cloud PSA software demand, 2014 - 2024
TABLE 27 Global cloud PSAsoftware demand by region, 2014 - 2024 (USD Million)
TABLE 28 North America market by application, 2014 - 2024 (USD Million)
TABLE 29 North America market by deployment, 2014 - 2024 (USD Million)
TABLE 30 U.S. market by application, 2014 - 2024 (USD Million)
TABLE 31 U.S. market by deployment, 2014 - 2024 (USD Million)
TABLE 32 Canada market by application, 2014 - 2024 (USD Million)
TABLE 33 Canada market by deployment, 2014 - 2024 (USD Million)
TABLE 34 Europe market by application, 2014 - 2024 (USD Million)
TABLE 35 Europe market by deployment, 2014 - 2024 (USD Million)
TABLE 36 Germany market by application, 2014 - 2024 (USD Million)
TABLE 37 Germany market by deployment, 2014 - 2024 (USD Million)
TABLE 38 UK market by application, 2014 - 2024 (USD Million)
TABLE 39 UK market by deployment, 2014 - 2024 (USD Million)
TABLE 40 Asia Pacific market by application, 2014 - 2024 (USD Million)
TABLE 41 Asia Pacific market by deployment, 2014 - 2024 (USD Million)
TABLE 42 China market by application, 2014 - 2024 (USD Million)
TABLE 43 China market by deployment, 2014 - 2024 (USD Million)
TABLE 44 India market by application, 2014 - 2024 (USD Million)
TABLE 45 India market by deployment, 2014 - 2024 (USD Million)
TABLE 46 Japan market by application, 2014 - 2024 (USD Million)
TABLE 47 Japan market by deployment, 2014 - 2024 (USD Million)
TABLE 48 Latin America market by application, 2014 - 2024 (USD Million)
TABLE 49 Latin America market by deployment, 2014 - 2024 (USD Million)
TABLE 50 Brazil market by application, 2014 - 2024 (USD Million)
TABLE 51 Brazil market by deployment, 2014 - 2024 (USD Million)
TABLE 52 Mexico market by application, 2014 - 2024 (USD Million)
TABLE 53 Mexico market by deployment, 2014 - 2024 (USD Million)
TABLE 54 MEA market by application, 2014 - 2024 (USD Million)
TABLE 55 MEA market by deployment, 2014 - 2024 (USD Million)
List of Figures
FIG. 1 PSA software market segmentation
FIG. 2 Global PSA softwaremarket, 2014 - 2024 (USD Million)
FIG. 3 PSA software value chain analysis
FIG. 4 PSA software market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 PSA software - Porter’s analysis
FIG. 7 PSA software PESTEL analysis
FIG. 8 PSA softwaremarket share by application, 2015 & 2024
FIG. 9 PSA softwaremarket share by deployment, 2015 & 2024
FIG. 10 PSA softwaremarket share by region, 2015 & 2024

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