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Business Process as a Service (BPaaS) Market Size, Share & Trends Analysis Report By Business Process, By Organization, By Application (BFSI, Telecom, Manufacturing, Healthcare, Government), And Segment Forecasts, 2018 - 2025

Business Process as a Service (BPaaS) Market Size, Share & Trends Analysis Report By Business Process, By Organization, By Application (BFSI, Telecom, Manufacturing, Healthcare, Government), And Segment Forecasts, 2018 - 2025

The global business process as a service (BPaaS) market size is expected to reach USD 72.25 billion by 2025, according to a new report by Grand View Research, Inc., registering an 8.7% CAGR during the forecast period. BPaaS ensures faster time to market (TTM) and enhanced customer experience. It also offers start-to-end provision for various business processes such as managing accounting and finance databases, human resource and capital management, and customer services and support. These platforms help in optimizing capital expenditures and estimating operational expenses required at various stages of the business process.

Accounting and finance is expected to hold the largest share in the business process as a service market in 2025. Owing to rising adoption of cloud solutions, focus on accounting and finance has increased so as to achieve proficiencies and rebalance expenses on the system. Large enterprises are expected to dominate the market by way of organization. These enterprises are mainly involved in systematic business operations as it helps increase efficiency. They have dedicated teams and resources to manage various business process, ensure operational costs are reduced, and work toward bringing down total cost of ownership. These benefits of BPaaS are also attracting small and medium enterprises to increase uptake.

The BFSI application segment is expected to hold the largest market share in 2025. This growth is attributed to rising the need to balance and optimize financial processes that help deliver revenue growth, improve margins, and expand cash flow.

Further key findings from the report suggest:

  • The global BPaaS market accounted for USD 32.66 billion in 2016 and is expected to expand at a CAGR of 8.7% from 2017 to 2025
  • By organization, large enterprises emerged as the dominant segment in 2016 and the segment is estimated to generate just over USD 49.00 billion by 2025
  • On the basis of business process, the customer service and support segment is anticipated to witness the fastest growth, exhibiting a CAGR of 9.6% over the forecast period
  • North America held the largest share in the BPaaS market in 2016. Wide presence of leading BPaaS providers and lower total cost of ownership are expected to drive the regional market
  • Key players include Cognizant, Capgemini, TCS, Wipro, Genpact, Fujitsu, Accenture, and EXL.


Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Market Snapshot
2.1.1 Business Process as a Service - Market snapshot and key buying criteria (2016)
2.1.2 Global Business Process as a Service market, 2014 - 2025
Chapter 3 Business Process as a Service Industry Outlook
3.1 Market Segmentation
3.2 Business Process as a Service Market - Market Size and Growth Prospects
3.3 Business Process as a Service Market- Value Chain Analysis
3.4 Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Reduced costs and lower TCO
3.4.1.2 Need of compliance with the regulations
3.4.2 Market restraint analysis
3.4.2.1 Data security issues
3.5 Industry Analysis- Porter’s
3.6 Penetration and Growth Prospect Mapping
3.7 Business Process as a Service market - Key Company Analysis, 2016
3.8 Business Process as a Service market - PEST Analysis
Chapter 4 Business Process as a Service Market: Business Process Outlook & Trend Analysis
4.1 Business process market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.1 Human Resource Management market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.2 Accounting and finance market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.3 Sales and marketing market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.4 Customer service and support market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.5 Procurement and supply chain market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.6 Operations market estimates & forecasts, 2014 - 2025 (USD Million)
4.1.7 Others market estimates & forecasts, 2014 - 2025 (USD Million)
Chapter 5 Business Process as a Service Market: Organization Outlook & Trend Analysis
5.1 Organization market estimates & forecasts, 2014 - 2025 (USD Million)
5.1.1 Small and medium enterprises market estimates & forecasts, 2014 - 2025 (USD Million)
5.1.2 Large enterprises market estimates & forecasts, 2014 - 2025 (USD Million)
Chapter 6 Business Process as a Service Market: Application Outlook & Trend Analysis
6.1 Application market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.1 BFSI market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.2 Telecom & IT market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.3 Manufacturing market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.4 Ecommerce and Retail market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.5 Healthcare market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.6 Government market estimates & forecasts, 2014 - 2025 (USD Million)
6.1.7 Others market estimates & forecasts, 2014 - 2025 (USD Million)
Chapter 7 Business Process as a Service Market: Regional Estimates & Trend Analysis
7.1 North America
7.1.1 North America business process as a service market, by business process 2014 - 2025 (USD Million)
7.1.2 North America business process as a service market, by organization 2014 - 2025 (USD Million)
7.1.3 North America business process as a service market, by application 2014 - 2025 (USD Million)
7.1.4 U.S.
7.1.4.1 U.S. business process as a service market, by business process 2014 - 2025 (USD Million)
7.1.4.2 U.S. business process as a service market, by organization 2014 - 2025 (USD Million)
7.1.4.3 U.S. business process as a service market, by application 2014 - 2025 (USD Million)
7.1.5 Canada
7.1.5.1 Canada business process as a service market, by business process 2014 - 2025 (USD Million)
7.1.5.2 Canada business process as a service market, by organization 2014 - 2025 (USD Million)
7.1.5.3 Canada business process as a service market, by application 2014 - 2025 (USD Million)
7.2 Europe
7.2.1 Europe business process as a service market, by business process 2014 - 2025 (USD Million)
7.2.2 Europe business process as a service market, by organization 2014 - 2025 (USD Million)
7.2.3 Europe business process as a service market, by application 2014 - 2025 (USD Million)
7.2.4 U.K.
7.2.4.1 U.K. business process as a service market, by business process 2014 - 2025 (USD Million)
7.2.4.2 U.K. business process as a service market, by organization 2014 - 2025 (USD Million)
7.2.4.3 U.K. business process as a service market, by application 2014 - 2025 (USD Million)
7.2.5 Germany
7.2.5.1 Germany business process as a service market, by business process 2014 - 2025 (USD Million)
7.2.5.2 Germany business process as a service market, by organization 2014 - 2025 (USD Million)
7.2.5.3 Germany business process as a service market, by application 2014 - 2025 (USD Million)
7.3 Asia Pacific
7.3.1 Asia Pacific business process as a service market, by business process 2014 - 2025 (USD Million)
7.3.2 Asia Pacific business process as a service market, by organization 2014 - 2025 (USD Million)
7.3.3 Asia Pacific business process as a service market, by application 2014 - 2025 (USD Million)
7.3.4 China
7.3.4.1 China business process as a service market, by business process 2014 - 2025 (USD Million)
7.3.4.2 China business process as a service market, by organization 2014 - 2025 (USD Million)
7.3.4.3 China business process as a service market, by application 2014 - 2025 (USD Million)
7.3.5 India
7.3.5.1 India business process as a service market, by business process 2014 - 2025 (USD Million)
7.3.5.2 India business process as a service market, by organization 2014 - 2025 (USD Million)
7.3.5.3 India business process as a service market, by application 2014 - 2025 (USD Million)
7.3.6 Japan
7.3.6.1 Japan business process as a service market, by business process 2014 - 2025 (USD Million)
7.3.6.2 Japan business process as a service market, by organization 2014 - 2025 (USD Million)
7.3.6.3 Japan business process as a service market, by application 2014 - 2025 (USD Million)
7.4 Latin America
7.4.1 Latin America business process as a service market, by business process 2014 - 2025 (USD Million)
7.4.2 Latin America business process as a service market, by organization 2014 - 2025 (USD Million)
7.4.3 Latin America business process as a service market, by application 2014 - 2025 (USD Million)
7.4.4 Brazil
7.4.4.1 Brazil business process as a service market, by business process 2014 - 2025 (USD Million)
7.4.4.2 Brazil business process as a service market, by organization 2014 - 2025 (USD Million)
7.4.4.3 Brazil business process as a service market, by application 2014 - 2025 (USD Million)
7.4.5 Mexico
7.4.5.1 Mexico business process as a service market, by business process 2014 - 2025 (USD Million)
7.4.5.2 Mexico business process as a service market, by organization 2014 - 2025 (USD Million)
7.4.5.3 Mexico business process as a service market, by application 2014 - 2025 (USD Million)
7.5 The Middle East and Africa
Chapter 8 Competitive Landscape
8.1 Genpact Ltd.
8.1.1 Company overview
8.1.2 Financial performance
8.1.3 Product benchmarking
8.1.4 Recent developments
8.2 IBM Corporation
8.2.1 Company overview
8.2.2 Financial performance
8.2.3 Product benchmarking
8.2.4 Recent developments
8.3 Capgemini
8.3.1 Company overview
8.3.2 Financial performance
8.3.3 Product benchmarking
8.3.4 Recent developments
8.4 Wipro Limited
8.4.1 Company overview
8.4.2 Financial performance
8.4.3 Product benchmarking
8.4.4 Strategic initiatives
8.5 Cognizant
8.5.1 Company overview
8.5.2 Financial performance
8.5.3 Product benchmarking
8.5.4 Recent developments
8.6 EXL
8.6.1 Company overview
8.6.2 Financial performance
8.6.3 Product benchmarking
8.6.4 Recent developments
8.7 Fujitsu
8.7.1 Company overview
8.7.2 Financial performance
8.7.3 Product benchmarking
8.7.4 Recent developments
8.8 Accenture
8.8.1 Company overview
8.8.2 Financial performance
8.8.3 Product benchmarking
8.8.4 Strategic initiatives
8.9 Sungard
8.9.1 Company overview
8.9.2 Financial performance
8.9.3 Product benchmarking
8.9.4 Strategic initiatives
List of Tables
TABLE 1 Global Business Process as a Service market, 2014 - 2025 (USD Billion)
TABLE 2 Global Business Process as a Service market by Region, 2014 - 2025 (USD Million)
TABLE 3 Global Business Process as a Service Market, by Business Process 2014 - 2025 (USD Million)
TABLE 4 Global Business Process as a Service Market, by Organization 2014 - 2025 (USD Million)
TABLE 5 Global business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 6 Global human resource management market by region, 2014 - 2025 (USD Million)
TABLE 7 Global accounting and finance market by region, 2014 - 2025 (USD Million)
TABLE 8 Global sales and marketing market by region, 2014 - 2025 (USD Million)
TABLE 9 Global customer service and support market by region, 2014 - 2025 (USD Million)
TABLE 10 Global procurement and supply chain market by region, 2014 - 2025 (USD Million)
TABLE 11 Global operations market by region, 2014 - 2025 (USD Million)
TABLE 12 Global others market by region, 2014 - 2025 (USD Million)
TABLE 13 Global small and medium sized enterprises market by region, 2014 - 2025 (USD Million)
TABLE 14 Global large enterprises market by region, 2014 - 2025 (USD Million)
TABLE 15 Global business process as a service market for BFSI application, by region, 2014 - 2025 (USD Million)
TABLE 16 Global business process as a service market for telecom & IT application, by region, 2014 - 2025 (USD Million)
TABLE 17 Global business process as a service market for manufacturing application by region, 2014 - 2025 (USD Million)
TABLE 18 Global business process as a service market for ecommerce and retail application by region, 2014 - 2025 (USD Million)
TABLE 19 Global business process as a service market for healthcare application by region, 2014 - 2025 (USD Million)
TABLE 20 Global business process as a service market for government application by region, 2014 - 2025 (USD Million)
TABLE 21 Global business process as a service market for others application by region, 2014 - 2025 (USD Million)
TABLE 22 North America business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 23 North America business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 24 North America business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 25 U.S. business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 26 U.S. business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 27 U.S. business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 28 Canada business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 29 Canada business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 30 Canada business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 31 Europe business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 32 Europe business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 33 Europe business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 34 U.K. business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 35 U.K. business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 36 U.K. business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 37 Germany business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 38 Germany business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 39 Germany business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 40 Asia Pacific business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 41 Asia Pacific business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 42 Asia Pacific business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 43 China business process as a service market, by deployment 2014 - 2025 (USD Million)
TABLE 44 China business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 45 China business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 46 India business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 47 India business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 48 India business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 49 Japan business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 50 Japan business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 51 Japan business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 52 Latin America business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 53 Latin America business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 54 Latin America business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 55 Brazil business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 56 Brazil business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 57 Brazil business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 58 Mexico business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 59 Mexico business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 60 Mexico business process as a service market, by application 2014 - 2025 (USD Million)
TABLE 61 The Middle East and Africa business process as a service market, by business process 2014 - 2025 (USD Million)
TABLE 62 The Middle East and Africa business process as a service market, by organization 2014 - 2025 (USD Million)
TABLE 63 The Middle East and Africa business process as a service market, by application 2014 - 2025 (USD Million)
List of Figures
FIG. 1 Market snapshot
FIG. 2 Market segmentation
FIG. 3 Business Process as a Service Market - Market size and growth prospects
FIG. 4 Business Process as a Service Market - Value chain analysis
FIG. 5 Market dynamics
FIG. 6 Porter’s five forces analysis
FIG. 7 Penetration and growth prospect mapping
FIG. 8 Key Company Analysis, 2016
FIG. 9 Business Process as a Service - PEST analysis
FIG. 10 Business process as a service :business process outlook key take away
FIG. 11 Business Process as a Service market
FIG. 12 Business Process as a Service market: organization outlook key take away
FIG. 13 Business process as a service market: organization analysis
FIG. 14 Business process as a service market application outlook
FIG. 15 Business process as a service market: application analysis
FIG. 16 Regional market place: Key takeaways

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