Use of Telemedicine in the United States (US) during the COVID-19 Pandemic - Coronavirus Disease 2019 (COVID-19) Sector Impact

Use of Telemedicine in the United States (US) during the COVID-19 Pandemic - Coronavirus Disease 2019 (COVID-19) Sector Impact

Summary

Prior to the COVID-19 pandemic, telemedicine had not reached its full potential in the US, with several barriers preventing its widespread uptake, including reimbursement and access issues, lack of awareness, resistance to change, preference for in-person care, and technical and connectivity issues.

It is widely anticipated that COVID-19 may be the tipping point for telemedicine as the full potential of the technology is increasingly realized by patients, healthcare systems, and payers. As a result of the pandemic, regulations and policies governing reimbursement and use of telemedicine have changed significantly, leading to expanded access and an unprecedented demand for these services. The report assesses the use of live videoconferencing technologies, which allow the provision of on-demand, virtual, outpatient care during the COVID-19 pandemic as a result of social distancing and lockdown measures.

Scope

  • The main scope of this report is the use of live videoconferencing technologies, which allow the provision of on-demand, virtual, outpatient care during the COVID-19 pandemic as a result of social distancing and lockdown measures.
  • It assesses the use of telemedicine in the US prior to the COVID-19 pandemic, including the reimbursement environment.
  • It also provides an overview of the current landscape, including changes to different regulatory and reimbursement policies that have facilitated widespread expansion of the technology.
  • It includes primary research from physician surveys and interviews, and healthcare industry polls.
  • The report also provides an evaluation of the main opportunities and challenges currently facing the telemedicine sector in the US.
  • It includes a breakdown of the US telemedicine market with a focus on companies that provide standalone patient and physician on-demand telemedicine platforms. This includes analyses of third-party mobile app downloads and website traffic data to demonstrate the surge in demand witnessed during the pandemic.
  • Deals in the telemedicine sector since 2019 are also analyzed, including funding, strategic partnerships, and mergers and acquisitions (M&As).
  • There are also a number of case studies looking at different competitors and therapy areas such as mental health and inflammatory bowel disease (IBD).
Reasons to Buy
  • Develop business strategies by understanding how telemedicine is being used today and how the technology is expected to affect the healthcare sector in the future.
  • Stay up to date on the key players in the telemedicine space and where they sit in the value chain.
  • See what activities telemedicine players, healthtech companies, payers, and biopharmaceutical companies are undertaking in the space.
  • Identify emerging industry trends to gain a competitive advantage.
  • Identify opportunities for partnerships with telemedicine companies.


  • Executive Summary
  • Introduction
    • What is Telemedicine?
      • Table Figure 1: Telemedicine Is a Subset of Telehealth
    • Types of Telemedicine
      • Table Common Types of Services Provided by Telemedicine Companies
    • Benefits of Telemedicine
      • Table Figure 2: Benefits of Telemedicine
    • Barriers to Telemedicine
      • Table Figure 3: Patient and Physician Barriers to Telemedicine Use
  • Telemedicine Sector Before COVID-19
    • Use of Telemedicine Had Been Increasing but Was Still Low
      • Table Figure 4: Use of Telehealth is Increasing and is Driven by Non-Hospital-Based Provider-to-Patient Interactions
      • Table Figure 5: Percentage of Large Employer Plans Covering Telemedicine, 2015–2019
    • Telemedicine Regulation in the US Before COVID-19
  • Telemedicine Sector During COVID-19
    • Changes to Telemedicine Policies During the COVID-19 Pandemic
      • Table Figure 6: Timeline of Key Regulatory and Policy Changes Related to Telemedicine in the US
      • Expansion of Medicare Coverage
      • Changes to State Legislation
        • Table Medicaid Telemedicine Coverage in Response to COVID-19
        • Table Figure 7: State Mandated Expansion of Telehealth Services by Commercial Payers During the COVID-19 Pandemic
        • Table Breakdown of State Actions on Telemedicine Coverage by Commercial Payers During the Pandemic
      • Relaxation of HIPAA Rules
      • Funding for Healthcare Providers to Improve Telehealth Capabilities
    • Increased Demand for Telemedicine During the Pandemic
      • Hospitals and Healthcare Providers
      • Payers
      • Telemedicine Companies
    • Access to Telemedicine in the US After COVID-19
  • What Do Physicians and the Healthcare Industry Think?
    • Specialist Primary Research
      • Table Figure 8: US Physicians' Use of Telemedicine Before the COVID-19 Pandemic
      • Table Figure 9: Change in the Proportion of US Physicians Using Telemedicine During the COVID-19 Pandemic
      • Table Figure 10: US Physicians' Expected Use of Telemedicine After the COVID-19 Pandemic
    • Healthcare Industry Polls
      • Table Figure 11: Industry Perspective on the Impact of Telemedicine During the COVID-19 Pandemic
      • Table Figure 12: Industry Perspective on the Main Benefits of Telemedicine
      • Table Figure 13: Industry Perspective on Challenges to the Adoption of Telemedicine During the COVID-19 Pandemic
      • Table Figure 14: Industry Perspective on Areas Most Suitable for Continued Telemedicine Adoption
  • Opportunities and Challenges for Telemedicine in the US
    • Opportunities
      • Changes to Certain Telemedicine Regulations Likely to Be Made Permanent
      • Continued Acceptance of Digital Health Technologies
      • Advances in Remote Patient Monitoring and mHealth
      • The Growing Aging Population and Chronic Disease Management
      • Increased Demand for Telemedicine in Mental Health
      • Addressing Physician Shortages in Primary Care
      • Supporting Young Adults Without Primary Care Physicians
      • Reaching Underserved and Uninsured Populations
      • Increased Funding and Strategic Partnerships in Telemedicine
        • Table Figure 15: Ways to Address Clinical Trial Disruptions Related to the COVID-19 Pandemic
    • Challenges
      • Raising Patient and Provider Awareness
      • Loss of Employer Health Insurance During the COVID-19 Pandemic
      • Overcoming Privacy and Security Concerns
      • Technology and Connectivity Requirements
      • Integration of Telemedicine into Existing Healthcare IT Systems
  • Market Analysis
    • Key Players in the US
      • Table Figure 16: Types of On-Demand Urgent Care Telemedicine Providers
      • Table Figure 17: Leaders and Challengers in the On-Demand Urgent Care Telemedicine Space
      • Standalone Telemedicine Platforms for Patients
        • Table Leading Telemedicine Platforms for Patients in the US
        • Table Figure 18: Global Mobile App Downloads Across Key Telemedicine Players, July 2019–June 2020
        • Table Figure 19: Website Traffic for Leading Telemedicine Platforms for Patients, July 2019–June 2020
        • Table Figure 20: Website Traffic for Challenger Companies with Telemedicine Platforms for Patients, July 2019–June 2020
      • Standalone Telemedicine Software/Platforms for Providers
        • Table Figure 21: Website Traffic for Leading Telemedicine Software/Platforms for Providers, July 2019–June 2020
        • Table Figure 22: Website Traffic for Challenger Telemedicine Software/Platforms for Providers, July 2019–June 2020
        • Table Mobile App Downloads for Leaders and Challengers in the Telemedicine Platforms for Providers
    • Deals in the Telemedicine Sector
      • Funding
        • Table Figure 23: Telemedicine Funding by Quarter, Q1 2019–Q2 2020
        • Table Funding Activity in the Telemedicine Space
      • Strategic Alliances and Partnerships
        • Table Figure 24: Established Telemedicine Partnerships, Q1 2019–Q2 2020
        • Table Figure 25: Telemedicine Provider Partnerships by Type
        • Table Strategic Alliances and Partnerships in the Telemedicine Space
      • Mergers and Acquisitions
        • Table M&As in the Telemedicine Space
    • Case Studies
      • Teladoc Has Become One of the Largest Telemedicine Providers Due to Several Competitor Acquisitions
        • Table Figure 26: The Teladoc Mobile Application for Patients
      • Amwell is an Established Leader in the Telemedicine Space, with a Platform Spanning the Care Continuum
        • Table Figure 27: Amwell: Doctor Visits 24/7 Mobile Application for Consumers
      • HeyDoctor Focuses on Providing Simple and Cost-Effective Virtual Consultations for the Uninsured
        • Table Figure 28: The HeyDoctor by GoodRx Mobile Application for Patients
      • Doxy.me Provides Free Telemedicine Services and Has Seen a Rapid Surge in Demand During the COVID-19 Pandemic
        • Table Figure 29: The Doxy.me Platform for Physicians
      • Increased Demand for Telemental Health Services Seen During the COVID-19 Pandemic
        • Table Figure 30: Thera-LINK Appointment Scheduler on the Physician Platform
      • Telemedicine in the Management of Inflammatory Bowel Disease
        • Table Figure 31: US Telemedicine Usage in IBD
      • Social Media Influencer Activity During COVID-19
        • Table Figure 32: Trending Keywords from Digital Pharma Influencers in March 2020
        • Table Figure 33: Tweets Related to Telemedicine from Top Digital Pharma Influencers in March 2020
  • Appendix
    • Abbreviations
    • Bibliography
    • Methodology
      • Primary Research – KOLs Interviewed for This Report
      • Primary Research – Specialist Survey
      • Healthcare Industry Poll
    • About the Authors
      • Digital Healthcare Analyst
      • Senior Digital Healthcare Analyst
      • Senior Director, Market Research
      • Director, Thematic Analysis
      • Global Head and EVP of Healthcare Operations and Strategy
    • About GlobalData
    • Trusted Intelligence in Uncertain Times
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