Impact on Travel and Tourism Social Media - COVID-19 - Thematic Research

Impact on Travel and Tourism Social Media - COVID-19 - Thematic Research


Social media has been vital for consumers, suppliers, workforce and partners to remain engaged amidst this exogenous event of COVID-19.

This thematic research report takes an in-depth look at the theme of Social Media and its impact on travel and tourism during COVID-19 affecting super-national organizations, DMO’s, airlines, lodging providers, cruise operators and travel intermediaries. This report analyzes the major impacts that may become longstanding and then presents an array of case studies demonstrating the creative and innovative ways companies and organizations have acted during this time.

“Social media has most openly been utilized as a tool for travel businesses and DMO’s to maintain contact with consumers worldwide - to generate wanderlust and look towards recovery when travel is once again possible.Even though the battle with COVID-19 is now beginning to lessen and restrictions are easing, it is clear there will be long-standing impacts on consumer behavior and social media is one of the major themes that will drive future changes”.

Key Highlights

  • To escape stringent lockdown restrictions, browsing time across social media platforms has dramatically increased. For optimized results, companies and governmental organizations alike need to be investing in multi-channel engagement to generate the best interest. Platforms such as Instagram, Facebook and Youtube have been most commonly used but TikTok clearly has untapped marketing potential.
  • User generated content (UGC) offers an unvarnished personal experience of a brand and will likely be heavily relied upon in future travel decisions. This further poses that online reputational management will be key to battle consumer angst following the offset of this pandemic.
  • This has been a critical time for consumer engagement but industries that have invested in workforce and supplier partnerships will undoubtedly emerge more united and in a stronger position for recovery.
  • Numerous travel suppliers and DMO’s have worked with influencers in the past to attract younger generations that frequent these channels. Elite and young independent travelers are identified as the most daring and first to embark on international travel but influencers hold high potential and their value should not be underestimated.
  • To ease uncertainties, travel marketers across all industries need to be discoverable across Chinese social media platforms such as Weibo and Wechat to hinder negativity and reform trust. Anti-Asian racism fears are real and this engagement will be critical to battle negativity and service the largest outbound source market in the world.
  • This thematic report provides an overview of the impact of COVID-19 on travel and tourism social media.
  • The key trends within this theme look to COVID-19, the experience economy, niche tourism, online travel and social currency - but an array of themes are relevant.
  • Several case studies are included to identify the ways in which super-national organizations such as the United World Tourism Organization (UNWTO), DMO’s, airlines, lodging providers, cruise operators and travel intermediaries are utilizing social media during this pandemic.
  • Our unique thematic analysis deep dives into the long-standing impacts that will change consumer behavior on social media amidst this crisis and companies that are knowledgeable will likely be at the forefront for a stronger recovery.
  • DMO’s such as VisitNorway and TourismAustralia have most effectively utilized social media on the offset of this pandemic introducing video content, live and immersive experiences followed by interactive content for consumers and stakeholders alike.
Reasons to Buy
  • Understand how COVID-19 has impacted social media for the travel and tourism sector in both the short and long-term.
  • See how these long-term impacts will drive consumer behavior and supply chain engagement post-pandemic that will help to form effective strategies to withstand this global crisis.
  • Access how social media has been utilized across the sector during COVID-19 understanding how some industries and companies have been using this better than others and the reasons behind this.
  • GlobalData’s thematic research ecosystem is a single, integrated global research platform that provides an easy-to-use framework for tracking all themes across all companies in all sectors.
  • It has a proven track record of identifying the important themes early, enabling companies to make the right investments ahead of the competition, and secure that all-important competitive advantage.

  • Introduction
    • Utilized as a force to generate wanderlust and recovery
    • Depending on strategy, it is clear some will emerge stronger post COVID-19
    • Influencers may now become indispensable
  • COVID-19 is now a major theme for 2020
    • Viewing the world's data by themes helps you make important decisions
      • Table Figure 1: Our theme map shows the biggest themes driving growth in the travel & tourism sector
  • COVID-19 impact on travel and tourism social media
    • Multi-channel engagement will help combat consumer uncertainty
    • Power of user generated content (UGC) should not be underestimated
    • Social media has united industries posing for a stronger recovery
    • Live, immersive experiences across social media will drive travel inspiration
    • Online reputational management is now under review
    • Presence on Chinese social media platforms will be critical to battle anti-Asian fears
    • The far reaching power of influencers may now be indispensable
  • Case studies
    • Supranational organizations
      • United World Tourism Organization (WTO)
      • World Travel & Tourism Council (WTTC)
    • Destination management organizations (DMO's)
      • St Lucia Tourism Authority
      • Tourism Australia
      • Abu Dhabi
    • Airlines
      • Emirates
      • Qantas Airways
    • Lodging providers
      • Marriott International
      • Boutique Leaders Lifestyle Association (BLLA)
    • Cruise operators
      • Oceania cruises
      • Fred Olsen Cruise Lines
    • Travel intermediaries
      • Expedia Group
      • Intrepid Travel
      • Makemytrip
  • COVID-19 impact on social media
    • Social media traffic has increased
    • Social media platforms are directing users to credible sources
    • Social media can help improve wellbeing during isolation
    • Advertising cuts have hit several social media giants
    • Misinformation can be bad for your health
    • Social media can track the spread of COVID-19
  • Social Media Sector Scorecard
    • Who's who
      • Table Figure 2: Who's who
    • Thematic screen
      • Table Figure 3: Thematic screen
    • Valuation screen
      • Table Figure 4: Valuation screen
    • Risk screen
      • Table Figure 5: Risk screen
  • Thematic briefing
    • What is COVID-19?
      • Table Figure 6: How COVID-19 attacks human cells
  • Appendix: Our thematic research methodology
    • Viewing the world's data by themes makes it easier to make important decisions
    • Traditional research does a poor job of picking winners and losers
    • That is why we developed our "thematic engine"
    • How do we create our sector scorecards?
      • Table Figure 7: Our five-step approach for generating a sector scorecard
    • What is in our sector scorecards?
    • How do we score companies in our thematic screen?
    • How our research reports fit into our overall thematic research ecosystem
    • About GlobalData
    • Contact us
    • Research
    • Client Services
    • Disclaimer

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