Enterprise ICT Investment Trends in Travel and Leisure 2020

Enterprise ICT Investment Trends in Travel and Leisure 2020

Summary

Most survey respondents from the Travel & Leisure sector confirmed that technology purchase decisions in their enterprises are jointly taken by all parties involved.

Most survey respondents also revealed that the intended ICT budget of their enterprises for 2020 would decrease following the COVID-19 outbreak from what it was before the outbreak.

With regards to communications & collaboration investments, ‘team collaboration’ software and VoIP services are the communication & collaboration software and service types that most enterprises in the travel & leisure sector are considering investing in over the next two years.

The survey also reveals that most enterprises in travel & leisure sector have either already outsourced their key IT functions or are considering outsourcing them over the next two years.

Scope

The survey report provides information and insights into ICT spending by enterprises in Travel & Leisure -

  • Insights of its ICT budget allocation by business function and key spending areas
  • Enterprise ICT Budget Outlook for 2020
  • Enterprise ICT Budget Allocations in 2020 vs. 2019, including the effect of COVID-19 on budget allocations
  • Segment wise ICT budget allocation comparison between 2019 and 2021
Reasons to Buy
  • Gain insights into Travel & Leisure enterprises ICT spending trends
  • Gain insights into Travel & Leisure enterprises ICT budget allocation for 2020
  • Gain insights into effect of COVID-19 on ICT budget of enterprises in Travel & Leisure sector.
  • Gain insights into key technology priorities of the Travel & Leisure enterprises in allocating ICT budgets


  • Executive Summary
    • Key Findings
    • Survey Demographics
  • Enterprise ICT Budget Allocations - 2019
    • Breakdown of enterprise ICT budget by business function
    • Breakdown of enterprise ICT budget by key spending areas
  • Enterprise ICT Budget Outlook - 2020
    • Key business objectives influencing enterprise ICT investments
    • Key decision makers for enterprise technology investments
    • Important criteria for ICT vendor selection
  • Enterprise ICT Budget Allocations – 2019 vs. 2020
    • Annual change in enterprise ICT budget allocation
    • Impact of COVID-19 Outbreak on Enterprise Revenue in 2020
    • Impact of COVID-19 on proposed enterprise ICT budget for 2020 from before the outbreak to after the outbreak
    • Change in enterprise ICT spending by ICT solution areas in 2020 from before COVID-19 outbreak to after
    • Annual change in enterprise ICT budget allocation for existing vs. new systems
    • Annual change in distribution of enterprise ICT spending by key business functions
    • Annual change in distribution of enterprise ICT spending, by key spending areas
    • Change in the proportion of enterprise ICT budget earmarked for digital transformation
  • Segment ICT Budget Allocations – 2019 vs. 2020
    • Annual change in enterprise hardware budget allocations
    • Annual change in enterprise software budget allocations
    • Annual change in enterprise IT consulting services budget allocations
    • Annual change in enterprise managed IT service budget allocations
    • Annual change in enterprise network & communication services budget allocations
  • Future Outlook – Enterprise Technology Priorities
    • Enterprise investment priority for IoT - Now vs. next two years
    • Enterprise investment priority for Communications & Collaboration - Now vs. next two years
    • Enterprise investment priority for Data & Analytics Software - Now vs. next two years
    • Enterprise investment priority for data center and virtualization (DC&V) - Now vs. next two years
    • Enterprise priority for outsourcing key IT functions – Now vs. next two years
  • Appendix
    • Definitions

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