Consumer Payments Country Snapshot: Poland 2016
Polish contactless card market is highly developed, with the majority of consumers holding a contactless card and 99% at least aware of the technology. Despite Poland being among the first European markets to adopt contactless, almost 17% of contactless card holders do not use their cards to make contactless payments. Issuers need to focus on marketing campaigns that emphasize the benefits of these cards over cash to boost usage among Polish consumers.
In spite of relatively developed contactless payment infrastructure and merchant acceptance, Polish consumers have yet to make significant progress in adopting and using mobile payment technology. As mobile wallet awareness and holding are slowly increasing among Polish consumers, providers should add value to mobile payments beyond payments functionality and stress the benefits of mobile wallets in terms of both security and convenience.
Poland moves to non-cash payments, cards will be used more frequently by consumers, with pay-now cards forecast to record a compound annual growth rate (CAGR) of 13.5% for use at the point of sale (POS) over 2015-20, compared to 6.3% for pay-later. Providers should use merchant partnerships, reward programs, and benefits on regular spending to drive usage, as well as educating consumers about the merits of using payment cards over cash.
In spite of cash continuing to play an important role in the Polish payments market, consumers are increasingly comfortable with payment cards and contactless payments - both of which will gain further popularity among Polish consumers in the future. But online commerce and mobile proximity payments are yet to gain significant traction among Polish consumers. Providers will need to highlight relevant use cases and advantages over cash during the early stages of adoption in order to reach the mass market.
The report Consumer Payments Country Snapshot: Poland 2016 examines the consumer payments market in Poland, considering payment cards, online payments, P2P payments, and newer payment technologies such as mobile wallets and contactless. It also examines the main regulatory players in the Polish market.
In particular, this report provides the following analysis -
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