Bank of China Hong Kong - Digital Transformation Strategies

Bank of China Hong Kong - Digital Transformation Strategies

Summary

Bank of China Hong Kong (BOCHK), a subsidiary of Bank of China, offers a range of banking, insurance, and other financial solutions. Its product offerings include credit cards, debit cards, time deposit accounts, business accounts, savings accounts, foreign currency savings accounts, mortgage, business loans, and personal loans. BOCHK offers insurance coverage for travel and leisure, life, family protection, liability, group, and retailer’s comprehensive insurance. The bank's service portfolio comprises privilege banking, foreign exchange, commercial financing, private banking, cash management, project financing, treasury management, wealth management, corporate payment and collection solutions, and investment management. It distributes its products and services through branches, self-services machines, and digital and non-digital platforms.

This report provides insight into Bank of China's fintech activities, including its digital transformation strategies, its innovation programs, its technology initiatives, its estimated ICT budget, and its major ICT contracts.

Scope

• BOCHK is deepening its application of innovative fintech technologies and accelerating digitalization of its business processes to improve operational efficiencies.
• BOCHK developed an agile organizational structure to coordinate, drive, and implement innovative projects, which helped to boost employees’ creative thinking and accelerated transformation for innovation.
• BOCHK is leveraging the power of blockchain technology across its property valuation process and cross-border trade finance transactions.
• BOCHK introduced identity verification technology and optimized facial recognition technologies in its banking services. BOCHK also introduced an electronic account opening service for SMEs, enhancing efficiency and customer experience.

• Gain insights into Bank of China’s fintech operations.
• Gain insights into its fintech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into its various product launches, partnerships, and investment strategies.