Market Research Logo

Unified Communication as a Service (UCaaS)

Unified Communication as a Service (UCaaS)

This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million. The Global, the U.S. and the European markets are independently analyzed by the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 117 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya, Inc.
BT Group plc
Centile Telecom Applications
Cisco Systems, Inc.

Please note: Reports are sold as single-site single-user licenses. The delivery time for hard copies is between 3-5 business days, as each hard copy is custom printed for the organization ordering it. Electronic versions require 24-48 hours as each copy is customized to the client with digital controls and custom watermarks. The Publisher uses digital controls protecting against copying and printing is restricted to one full copy to be used at the same location.

The latest version of Adobe Acrobat Reader is required to view the report. Upon ordering an electronic version, the Publisher will provide a link to download the purchased report.

Prior to fulfillment of an order, the client will be required to sign a document detailing the purchase terms for a publication from this publisher.


1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Collaborative Applications
Telephony
UCC Applications
Contact Center Solutions
2. INDUSTRY OVERVIEW
Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Needfor Unification
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud BasedServices
Why In-House Implementation of UCC isa Complex Task….
Cloud Based Unified Communication & Collaborationas a Service – The ‘Buzzword’ for Affordable, Scalable & Easy-to-Deploy UCC Strategy
Cloud Based UCCaaS – Market Dynamics
Table 1: Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)
Favorable Macro Factors Lend Traction to UCaaS Demand
Table 2: World Real GDP Growth Rates in % (2016-2019P): Breakdown by Country/Region (includes corresponding Graph/Chart)
Developed Regions: Key Revenue Contributors
Table 3: World UCaaS Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2018E & 2022P) (includes corresponding Graph/Chart)
Emerging Markets: Hotspots for Growth
Table 4: World UCaaS Market - Geographic Regions Ranked by % CAGR (Revenues) for 2015-2022: Asia-Pacific, Latin America, Rest of World, US, Canada, Europe, and Japan (includes corresponding Graph/Chart)
Cloud Ready Asian Countries to Drive the NextWave of Disruptive Cloud Service Offerings in UCC
Table 5: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for UCaaS: Breakdown of CRI Indices by Country for 2018 (includes corresponding Graph/Chart)
3. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES
Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
Table 6: World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
Table 7: Soaring Importance of Cloud Computing in World IT infrastructure Spending to Drive Demand for UCaaS: Percentage Breakdown of Annual Spending for IT Solutions by Infrastructure Type (2015, 2017 & 2020P) (includes corresponding Graph/Chart)
Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
Table 8: Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenue (in US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)
Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to MobilePlatforms Drive Cloud Based UCCaaS Adoption
Table 9: Robustly Growing Spending on Enterprise Mobility Projects Generates Parallel Opportunities for UCaaS: Global Spending On Mobile Enterprise Infrastructure Software and Services (in US$ Million) by Region/Country for the Years 2017 & 2020P (includes corresponding Graph/Chart)
Table 10: Growing Mobile Worker Population Strengthens the Business Case for UcaaS Deployment: Breakdown of Global Mobile Worker Population (in Million) by Geographic Region for the Years 2017 & 2024P (includes corresponding Graph/Chart)
Table 11: Significant Increase in the Share of Corporate-Owned Tablets Steers BYOD as Mainstream Strategy while Spurring Opportunities for UCaaS: Global Percentage Breakdown of Installed Base of Corporate-Owned and Consumer Owned Tablets for the Years 2011, 2014 & 2017 (includes corresponding Graph/Chart)
Key Factors Encouraging BYOD Trend amongEnterprises Ranked by Importance Attached by Enterprises
Select Mobile Apps Used in BYOD Environments
High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment
Table 12: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region - Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)
Table 13: Average Internet Speeds (in Mbps) for Select Countries (2017) (includes corresponding Graph/Chart)
Public Cloud – The Most Popular Choice of Cloud Model for UCCaaS Delivery
Table 14: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for UCaaS: Global Market for Public Cloud Computing Services by Geographic Region (in US$ Million) for the Years 2018E and 2024P (includes corresponding Graph/Chart)
Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
Table 15: World Hybrid Cloud Market: Breakdown of Annual Revenues in US$ Million for Years 2016, 2018E, 2020P and 2022P (includes corresponding Graph/Chart)
Table 16: World Hybrid Cloud Market by Geographic Region/Country (2018E): Percentage Breakdown of Annual Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World (includes corresponding Graph/Chart)
Mushrooming SMBs Spur Adoption of Cloud Based UCC
Table 17: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
Tracing UCCaaS Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Healthcare Industry
Retail Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability Among Vendor Solutions
Lack of Adequate Awareness About Cloud BasedUCCaaS
Difficultly in Migrating Traditional CommunicationStrategy with Cloud Based UCCaaS
4. SERVICE OVERVIEW
Unified Communications & Collaboration (UCC) – Introduction & Definition
Key Benefits of UCC
Types of UCC by Deployment Model
On Premise Unified Communication & Collaboration
Cloud Based Unified Communication & Collaboration
Hybrid Unified Communications & Collaboration
Cloud Based Unified Communication & Collaboration as a Service (UCaaS)
Benefits of UCCaaS
For Employees and End Users
For Business Owners
For Enterprise IT Departments
UCCaaS Categories Based on Deployment Model
Public Cloud Based UCCaaS
Private Cloud Based UCCaaS
Hybrid Cloud Based UCCaaS
UCCaaS Categories Based on Tenancy
Single-Tenancy
Multi-Tenancy
Key Technology Solutions Provided as CloudServices
Telephony
Collaborative Applications
UCC Applications
Contact Center Solutions
Benefits of Cloud Based Contact CenterInfrastructure
5. COMPETITIVE LANDSCAPE
Leading Players in the UCaaS Market
Market Abuzz with M&A Activity
Select M&A Deals involving UC and UCaaSVendors (2015-2018)
5.1 Focus on Select Global Players
8x8, Inc. (USA)
AT&T, Inc. (USA)
Avaya, Inc. (USA)
BT Group plc (UK)
Centile Telecom Applications (France)
Cisco Systems, Inc. (USA)
DXC Technology Co. (USA)
Fuze (USA)
IBM Corporation (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
NTT Communications (Japan)
Orange Business Services (France)
RingCentral, Inc. (USA)
Verizon Enterprise Solutions (USA)
Vonage (USA)
West Corporation (USA)
5.2 Product/Service Launches
Microsoft Rolls Out Microsoft Teams as a Replacement to Skype for Business
Mavenir Unveils mUCaaS Platform
Westcon-Comstor Rolls Out Westcon UCaaS
Masergy Enhances Global UCaaS with Masergy Connect
Vonage Rolls Out Vonage Business Cloud
Intermedia Rolls Out Intermedia Unite™
Frontier Communications Unveils Frontier AnyWare UCaaS
net2phone Launches net2phone Hosted PBX Unlimited Service in Mexico
NorthState Technology Introduces Hosted UcaaS Solution
Amazon Releases Chime
SkySwitch Integrates UCaaS with Amazon Alexa Voice-Command Support
Unify Launches OpenScape Cloud
NEC Canada and Enghouse Interactive Introduce UNIVERGE BLUE UCaaS
Alcatel-Lucent Enterprise Rolls Out Rainbow™ Connector
Windstream Rolls Out Broadview OfficeSuite® with SD-WAN
5.3 Recent Industry Activity
Avaya Establishes Avaya Cloud Business Unit
Cisco Snaps Up BroadSoft
Searchlight Capital Partners Snaps Up Mitel
Avaya Snaps Up Spoken Communications
BT Group to Establish BT Enterprise
Ooma to Acquire Voxter Communications
LogMeIn to Acquire Jive Communications
Ribbon Communications Acquires Edgewater Networks
Vonage to Acquire NewVoiceMedia
Fusion to Acquire Megapath
net2phone Takes Over Versature
Evolve IP Snaps Up thevoicefactory
ScanSource Acquires Intelisys Global
Waterland Private Equity Consolidates Centile, Swyx Solutions and Within Reach Group
Evolve IP Acquires Assets of AiTech
8x8 Inks Strategic Partnership Deal with Itancia SARL
Star2Star and Blueface Merge to Establish StarBlue
Avaya Completes Debt Restructuring Program
Fuze Relocates to New Boston Headquarters
Apollo Global Management Acquires West Corporation
Mitel® Snaps Up ShoreTel
West Acquires Cloud Collaboration Assets of Vocus Group
Sonus and GENBAND Merge to Establish Ribbon Communications
NetFortris Snaps Up Fonality
nexVortex Acquires Northwest Vox
Avaya Government Solutions Teams Up with collab9
BroadSoft Collaborates with Symbio Networks in Australia
CenturyLink Joins Hands with BroadSoft
6. GLOBAL MARKET PERSPECTIVE
Table 18: World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 19: World 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
UCaaS Technology Segments by Region
Table 20: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 21: World 5-Year Perspective for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
Table 22: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Telephony by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 23: World 5-Year Perspective for Cloud Based UCaaS Telephony by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
Table 24: World Recent Past, Current & Future Analysis for Cloud Based UCaaS UC Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 25: World 5-Year Perspective for Cloud Based UCaaS UC Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
Table 26: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Contact Center by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 27: World 5-Year Perspective for Cloud Based UCaaS Contact Center by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
7. REGIONAL MARKET PERSPECTIVE
7.1 The United States
A. Market Analysis
The United States: Prime Market for Cloud-based UCaaS
Table 28: US Accounts for about1/3rd Share of World UCaaS Market:Percentage Breakdown of Revenuesfor the US and Rest of World (2018E &2022P) (includes correspondingGraph/Chart)
Enterprise Mobility Continues to Find Significant Demand – Augurs Well for Cloud BasedUCCaaS Market
Competitive Scenario
B. Market Analytics
Table 29: US Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) by TechnologySegment - Collaboration Application,Telephony, UC Application, andContact Center Markets IndependentlyAnalyzed with Annual Revenue in US$ Millionfor Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 30: US 5-Year Perspective forCloud Based Unified Communications &Collaboration as a Service (UCaaS)by Technology Segment - PercentageBreakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
7.2 Canada
Market Analysis
Table 31: Canadian Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) Market with Annual Revenue in US$ Millionfor Years 2015 through 2022 (includes corresponding Graph/Chart)
7.3 Japan
Market Analysis
Table 32: Japanese Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) Market with AnnualRevenue in US$ Million for Years 2015through 2022 (includes correspondingGraph/Chart)
7.4 Europe
A. Market Analysis
Analysis by Region
Analysis by Segment
Resurgence in Enterprise Sector to Drive Demand for UCaaS in Europe
B. Market Analytics
Table 33: European Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) by Geographic Region/ Country - France, Germany, Italy, UK, Spain,Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 34: European 5-Year Perspective forCloud Based Unified Communications &Collaboration as a Service (UCaaS) byGeographic Region/Country - PercentageBreakdown of Revenues for France, Germany,Italy, UK, Spain, Russia, and Rest of EuropeMarkets for Years 2018 & 2022 (includescorresponding Graph/Chart)
Table 35: European Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
Table 36: European 5-Year Perspective forCloud Based Unified Communications &Collaboration as a Service (UCaaS) byTechnology Segment - Percentage Breakdownof Revenues for Collaboration Application,Telephony, UC Application, and ContactCenter Markets for Years 2018 & 2022(includes corresponding Graph/Chart)
7.5 Asia-Pacific
A. Market Analysis
Asia-Pacific: A Market Laden with Opportunities
Growing Importance of Enterprise Mobility to Spur Momentum
B. Market Analytics
Table 37: Asia-Pacific Recent Past, Current &Future Analysis for Cloud Based Unified Communications & Collaboration asa Service (UCaaS) Market with AnnualRevenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
7.6 Latin America
Market Analysis
Table 38: Latin American Recent Past,Current & Future Analysis for Cloud BasedUnified Communications & Collaborationas a Service (UCaaS) Market with AnnualRevenue in US$ Million for Years 2015 through 2022 (includes correspondingGraph/Chart)
7.7 Rest of World
Market Analysis
Table 39: Rest of World Recent Past,Current & Future Analysis for CloudBased Unified Communications &Collaboration as a Service (UCaaS)Market with Annual Revenue in US$Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
8. COMPANY PROFILES Total Companies Profiled: 117 (including Divisions/Subsidiaries - 123)
The United States (68)
Canada (5)
Japan (1)
Europe (33)
- France (4)
- Germany (4)
- The United Kingdom (17)
- Italy (1)
- Rest of Europe (7)
Asia-Pacific (Excluding Japan) (12)
Middle East (2)
Africa (2)

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report