Social Customer Relationship Management (CRM)

Social Customer Relationship Management (CRM)

Global Social Customer Relationship Management (CRM) Market to Reach $244.4 Billion by 2027

Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion in the year 2020, is projected to reach a revised size of US$244.4 Billion by 2027, growing at a CAGR of 46.6% over the analysis period 2020-2027. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.

The U.S. Market is Estimated at $5.1 Billion, While China is Forecast to Grow at 43.8% CAGR

The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$5.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$38 Billion by the year 2027 trailing a CAGR of 43.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.

Social Mapping Segment to Record 42.1% CAGR

In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion in the year 2020 will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$30 Billion by the year 2027.We bring years of research experience to this 7th edition of our report. The 178-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • IBM Corporation
  • Jive Software, Inc.
  • Lithium Technologies, LLC
  • Microsoft Corporation
  • NetSuite, Inc.
  • Oracle Corporation
  • Pegasystems, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • SugarCRM, Inc.


Please note: Reports are sold as single-site single-user licenses. The delivery time for hard copies is between 3-5 business days, as each hard copy is custom printed for the organization ordering it. Electronic versions require 24-48 hours as each copy is customized to the client with digital controls and custom watermarks. The Publisher uses digital controls protecting against copying and printing is restricted to one full copy to be used at the same location.

The latest version of Adobe Acrobat Reader is required to view the report. Upon ordering an electronic version, the Publisher will provide a link to download the purchased report.

Prior to fulfillment of an order, the client will be required to sign a document detailing the purchase terms for a publication from this publisher.


I. INTRODUCTION, METHODOLOGY & REPORT SCOPE
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Global Competitor Market Shares
Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
TABLE 1: Social Customer Relationship Management (CRM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: Social Customer Relationship Management (CRM) Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
TABLE 3: Social Monitoring (Solution) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 4: Social Monitoring (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 5: Social Listening (Solution) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 6: Social Listening (Solution) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
TABLE 7: Social Mapping (Solution) Geographic Market Spread Worldwide in US$ Million: 2020 to 2027
TABLE 8: Social Mapping (Solution) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027
TABLE 9: Social Measurements (Solution) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to 2027
TABLE 10: Social Measurements (Solution) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 11: Social Engagement (Solution) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 12: Social Engagement (Solution) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027
TABLE 13: Social Middleware (Solution) World Market Estimates and Forecasts in US$ Million by Region/Country: 2020 to 2027
TABLE 14: Social Middleware (Solution) Market Percentage Share Distribution by Region/Country: 2020 VS 2027
TABLE 15: Hosted (Deployment) Market Opportunity Analysis Worldwide in US$ Million by Region/Country: 2020 to 2027
TABLE 16: Hosted (Deployment) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027
TABLE 17: On Premise (Deployment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 18: On Premise (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 19: Small and Medium Businesses (SMBS) (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 20: Small and Medium Businesses (SMBS) (End-Use) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 21: Large Enterprises (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
TABLE 22: Large Enterprises (End-Use) Share Breakdown Review by Region/Country: 2020 VS 2027
III. MARKET ANALYSIS
GEOGRAPHIC MARKET ANALYSIS
UNITED STATES
Market Facts & Figures
US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 & 2025
Market Analytics
TABLE 23: United States Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Solution: 2020 to 2027
TABLE 24: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS 2027
TABLE 25: Social Customer Relationship Management (CRM) Market in US$ Million in the United States by Deployment: 2020-2027
TABLE 26: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS 2027
TABLE 27: United States Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
TABLE 28: Social Customer Relationship Management (CRM) Market Share Breakdown in the United States by End-Use: 2020 VS 2027
CANADA
TABLE 29: Canadian Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020 to 2027
TABLE 30: Social Customer Relationship Management (CRM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2020 and 2027
TABLE 31: Social Customer Relationship Management (CRM) Market Analysis in Canada in US$ Million by Deployment: 2020-2027
TABLE 32: Canadian Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS 2027
TABLE 33: Canadian Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 34: Canadian Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS 2027
JAPAN
TABLE 35: Japanese Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2020-2027
TABLE 36: Japanese Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS 2027
TABLE 37: Japanese Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2020-2027
TABLE 38: Japanese Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2020 VS 2027
TABLE 39: Japanese Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to 2027
TABLE 40: Social Customer Relationship Management (CRM) Market Share Shift in Japan by End-Use: 2020 VS 2027
CHINA
TABLE 41: Chinese Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2020-2027
TABLE 42: Chinese Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2020 and 2027
TABLE 43: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in China in US$ Million by Deployment: 2020-2027
TABLE 44: Social Customer Relationship Management (CRM) Market in China: Percentage Share Analysis by Deployment for 2020 and 2027
TABLE 45: Chinese Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to 2027
TABLE 46: Chinese Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2020 VS 2027
EUROPE
Market Facts & Figures
European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025
Market Analytics
TABLE 47: European Social Customer Relationship Management (CRM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025
TABLE 48: European Social Customer Relationship Management (CRM) Market Share Shift by Region/Country: 2020 VS 2027
TABLE 49: European Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020-2027
TABLE 50: European Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS 2027
TABLE 51: European Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2020-2027
TABLE 52: Social Customer Relationship Management (CRM) Market in Europe: Percentage Breakdown of Salesby Deployment for 2020 and 2027
TABLE 53: European Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 54: European Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS 2027
FRANCE
TABLE 55: Social Customer Relationship Management (CRM) Market in France by Solution: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 56: French Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS 2027
TABLE 57: French Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2020-2027
TABLE 58: French Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS 2027
TABLE 59: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020-2027
TABLE 60: French Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2020 and 2027
GERMANY
TABLE 61: Social Customer Relationship Management (CRM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Solution for the Period 2020-2027
TABLE 62: German Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS 2027
TABLE 63: German Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by Deployment: 2020-2027
TABLE 64: German Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS 2027
TABLE 65: Social Customer Relationship Management (CRM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
TABLE 66: Social Customer Relationship Management (CRM) Market Share Distribution in Germany by End-Use: 2020 VS 2027
ITALY
TABLE 67: Italian Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2020-2027
TABLE 68: Italian Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2020 and 2027
TABLE 69: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2020-2027
TABLE 70: Social Customer Relationship Management (CRM) Market in Italy: Percentage Share Analysis by Deployment for 2020 and 2027
TABLE 71: Italian Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to 2027
TABLE 72: Italian Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2020 VS 2027
UNITED KINGDOM
TABLE 73: United Kingdom Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2020-2027
TABLE 74: United Kingdom Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS 2027
TABLE 75: United Kingdom Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2020-2027
TABLE 76: United Kingdom Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2020 VS 2027
TABLE 77: United Kingdom Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to 2027
TABLE 78: Social Customer Relationship Management (CRM) Market Share Shift in the United Kingdom by End-Use: 2020 VS 2027
REST OF EUROPE
TABLE 79: Rest of Europe Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020-2027
TABLE 80: Rest of Europe Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS 2027
TABLE 81: Rest of Europe Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2020-2027
TABLE 82: Social Customer Relationship Management (CRM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
TABLE 83: Rest of Europe Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 84: Rest of Europe Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS 2027
ASIA-PACIFIC
TABLE 85: Social Customer Relationship Management (CRM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 86: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS 2027
TABLE 87: Asia-Pacific Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2020-2027
TABLE 88: Asia-Pacific Social Customer Relationship Management (CRM) Historic Market Analysis in US$ Million by Deployment: 2020 VS 2027
TABLE 89: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020-2027
TABLE 90: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspectiveby End-Use for 2020 and 2027
REST OF WORLD
TABLE 91: Rest of World Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020 to 2027
TABLE 92: Social Customer Relationship Management (CRM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2020 and 2027
TABLE 93: Social Customer Relationship Management (CRM) Market Analysis in Rest of World in US$ Million by Deployment: 2020-2027
TABLE 94: Rest of World Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS 2027
TABLE 95: Rest of World Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 96: Rest of World Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS 2027
IV. COMPETITION
Total Companies Profiled: 44

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook