Contact Center Software

Contact Center Software

Contact Center Software market worldwide is projected to grow by US$29.9 Billion, driven by a compounded growth of 15.1%. Software Solution, one of the segments analyzed and sized in this study, displays the potential to grow at over 13.9%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$30.4 Billion by the year 2025, Software Solution will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 16.2% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$1.2 Billion to the region's size and clout in the next 5 to 6 years. Over US$1.4 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Software Solution will reach a market size of US$2.2 Billion by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 14.9% over the next couple of years and add approximately US$5.3 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, 3CLogic; 8x8, Inc.; Alcatel-Lucent Enterprise; Ameyo (Drishti-soft Solution Pvt. Ltd.); Aspect Software, Inc.; Avaya, Inc.; BT Group plc; Cisco Systems, Inc.; Enghouse Interactive; Fenero, Inc.; Five9, Inc.; Genesys; Huawei Technologies Co., Ltd.; IBM Corporation; Mitel Networks Corp.; NEC Corporation; NICE Ltd.; Oracle Corporation; RingCentral, Inc; SAP SE; Solgari; Top Down Systems Corporation; Unify is part of Atos Group; Verizon Communications Inc.; Vocalcom Group; West Corporation; Zendesk, Inc.; ZTE Corporation

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I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Global Competitor Market Shares
Contact Center Software Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
TABLE 1: Contact Center Software Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
TABLE 2: Contact Center Software Global Retrospective Market Scenario in US$ Million by Region/Country: 2009-2017
TABLE 3: Contact Center Software Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025
TABLE 4: Software Solution (Component) World Market by Region/Country in US$ Million: 2018 to 2025
TABLE 5: Software Solution (Component) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017
TABLE 6: Software Solution (Component) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025
TABLE 7: Software Services (Component) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025
TABLE 8: Software Services (Component) Historic Market Perspective by Region/Country in US$ Million: 2009 to 2017
TABLE 9: Software Services (Component) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025
TABLE 10: BFSI (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025
TABLE 11: BFSI (Vertical) Retrospective Demand Analysis in US$ Million by Region/Country: 2009-2017
TABLE 12: BFSI (Vertical) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025
TABLE 13: Consumer Goods and retail (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025
TABLE 14: Consumer Goods and retail (Vertical) Historic Sales Analysis in US$ Million by Region/Country: 2009-2017
TABLE 15: Consumer Goods and retail (Vertical) Share Breakdown Review by Region/Country: 2009 VS 2019 VS 2025
TABLE 16: Healthcare (Vertical) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2018-2025
TABLE 17: Healthcare (Vertical) Global Historic Analysis in US$ Million by Region/Country: 2009-2017
TABLE 18: Healthcare (Vertical) Distribution of Global Sales by Region/Country: 2009 VS 2019 VS 2025
TABLE 19: IT and Telecom (Vertical) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2018 through 2025
TABLE 20: IT and Telecom (Vertical) Analysis of Historic Sales in US$ Million by Region/Country for the Years 2009 to 2017
TABLE 21: IT and Telecom (Vertical) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025
TABLE 22: Government (Vertical) Global Opportunity Assessment in US$ Million by Region/Country: 2018-2025
TABLE 23: Government (Vertical) Historic Sales Analysis in US$ Million by Region/Country: 2009-2017
TABLE 24: Government (Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2009 VS 2019 VS 2025
TABLE 25: Travel and Hospitality (Vertical) Worldwide Sales in US$ Million by Region/Country: 2018-2025
TABLE 26: Travel and Hospitality (Vertical) Historic Demand Patterns in US$ Million by Region/Country: 2009-2017
TABLE 27: Travel and Hospitality (Vertical) Market Share Shift across Key Geographies: 2009 VS 2019 VS 2025
TABLE 28: Media and Entertainment (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025
TABLE 29: Media and Entertainment (Vertical) Retrospective Demand Analysis in US$ Million by Region/Country: 2009-2017
TABLE 30: Media and Entertainment (Vertical) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025
TABLE 31: Other Verticals (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025
TABLE 32: Other Verticals (Vertical) Historic Sales Analysis in US$ Million by Region/Country: 2009-2017
TABLE 33: Other Verticals (Vertical) Share Breakdown Review by Region/Country: 2009 VS 2019 VS 2025
III. MARKET ANALYSIS
GEOGRAPHIC MARKET ANALYSIS
UNITED STATES
Market Facts & Figures
US Contact Center Software Market Share (in %) by Company: 2019 & 2025
TABLE 34: United States Contact Center Software Market Estimates and Projections in US$ Million by Component: 2018 to 2025
TABLE 35: Contact Center Software Market in the United States by Component: A Historic Review in US$ Million for 2009-2017
TABLE 36: United States Contact Center Software Market Share Breakdown by Component: 2009 VS 2019 VS 2025
TABLE 37: United States Contact Center Software Latent Demand Forecasts in US$ Million by Vertical: 2018 to 2025
TABLE 38: Contact Center Software Historic Demand Patterns in the United States by Vertical in US$ Million for 2009-2017
TABLE 39: Contact Center Software Market Share Breakdown in the United States by Vertical: 2009 VS 2019 VS 2025
CANADA
TABLE 40: Canadian Contact Center Software Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025
TABLE 41: Canadian Contact Center Software Historic Market Review by Component in US$ Million: 2009-2017
TABLE 42: Contact Center Software Market in Canada: Percentage Share Breakdown of Sales by Component for 2009, 2019, and 2025
TABLE 43: Canadian Contact Center Software Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025
TABLE 44: Contact Center Software Market in Canada: Summarization of Historic Demand Patterns in US$ Million by Vertical for 2009-2017
TABLE 45: Canadian Contact Center Software Market Share Analysis by Vertical: 2009 VS 2019 VS 2025
JAPAN
TABLE 46: Japanese Market for Contact Center Software: Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025
TABLE 47: Contact Center Software Market in Japan: Historic Sales Analysis in US$ Million by Component for the Period 2009-2017
TABLE 48: Japanese Contact Center Software Market Share Analysis by Component: 2009 VS 2019 VS 2025
TABLE 49: Japanese Demand Estimates and Forecasts for Contact Center Software in US$ Million by Vertical: 2018 to 2025
TABLE 50: Japanese Contact Center Software Market in US$ Million by Vertical: 2009-2017
TABLE 51: Contact Center Software Market Share Shift in Japan by Vertical: 2009 VS 2019 VS 2025
CHINA
TABLE 52: Chinese Contact Center Software Market Growth Prospects in US$ Million by Component for the Period 2018-2025
TABLE 53: Contact Center Software Historic Market Analysis in China in US$ Million by Component: 2009-2017
TABLE 54: Chinese Contact Center Software Market by Component: Percentage Breakdown of Sales for 2009, 2019, and 2025
TABLE 55: Chinese Demand for Contact Center Software in US$ Million by Vertical: 2018 to 2025
TABLE 56: Contact Center Software Market Review in China in US$ Million by Vertical: 2009-2017
TABLE 57: Chinese Contact Center Software Market Share Breakdown by Vertical: 2009 VS 2019 VS 2025
EUROPE
Market Facts & Figures
European Contact Center Software Market: Competitor Market Share Scenario (in %) for 2019 & 2025
TABLE 58: European Contact Center Software Market Demand Scenario in US$ Million by Region/Country: 2018-2025
TABLE 59: Contact Center Software Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2009-2017
TABLE 60: European Contact Center Software Market Share Shift by Region/Country: 2009 VS 2019 VS 2025
TABLE 61: European Contact Center Software Market Estimates and Forecasts in US$ Million by Component: 2018-2025
TABLE 62: Contact Center Software Market in Europe in US$ Million by Component: A Historic Review for the Period 2009-2017
TABLE 63: European Contact Center Software Market Share Breakdown by Component: 2009 VS 2019 VS 2025
TABLE 64: European Contact Center Software Addressable Market Opportunity in US$ Million by Vertical: 2018-2025
TABLE 65: Contact Center Software Market in Europe: Summarization of Historic Demand in US$ Million by Vertical for the Period 2009-2017
TABLE 66: European Contact Center Software Market Share Analysis by Vertical: 2009 VS 2019 VS 2025
FRANCE
TABLE 67: Contact Center Software Market in France by Component: Estimates and Projections in US$ Million for the Period 2018-2025
TABLE 68: French Contact Center Software Historic Market Scenario in US$ Million by Component: 2009-2017
TABLE 69: French Contact Center Software Market Share Analysis by Component: 2009 VS 2019 VS 2025
TABLE 70: Contact Center Software Quantitative Demand Analysis in France in US$ Million by Vertical: 2018-2025
TABLE 71: French Contact Center Software Historic Market Review in US$ Million by Vertical: 2009-2017
TABLE 72: French Contact Center Software Market Share Analysis: A 17-Year Perspective by Vertical for 2009, 2019, and 2025
GERMANY
TABLE 73: Contact Center Software Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Component for the Period 2018-2025
TABLE 74: German Contact Center Software Historic Market Analysis in US$ Million by Component: 2009-2017
TABLE 75: German Contact Center Software Market Share Breakdown by Component: 2009 VS 2019 VS 2025
TABLE 76: Contact Center Software Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Vertical for the Period 2018-2025
TABLE 77: German Contact Center Software Market in Retrospect in US$ Million by Vertical: 2009-2017
TABLE 78: Contact Center Software Market Share Distribution in Germany by Vertical: 2009 VS 2019 VS 2025
ITALY
TABLE 79: Italian Contact Center Software Market Growth Prospects in US$ Million by Component for the Period 2018-2025
TABLE 80: Contact Center Software Historic Market Analysis in Italy in US$ Million by Component: 2009-2017
TABLE 81: Italian Contact Center Software Market by Component: Percentage Breakdown of Sales for 2009, 2019, and 2025
TABLE 82: Italian Demand for Contact Center Software in US$ Million by Vertical: 2018 to 2025
TABLE 83: Contact Center Software Market Review in Italy in US$ Million by Vertical: 2009-2017
TABLE 84: Italian Contact Center Software Market Share Breakdown by Vertical: 2009 VS 2019 VS 2025
UNITED KINGDOM
TABLE 85: United Kingdom Market for Contact Center Software: Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025
TABLE 86: Contact Center Software Market in the United Kingdom: Historic Sales Analysis in US$ Million by Component for the Period 2009-2017
TABLE 87: United Kingdom Contact Center Software Market Share Analysis by Component: 2009 VS 2019 VS 2025
TABLE 88: United Kingdom Demand Estimates and Forecasts for Contact Center Software in US$ Million by Vertical: 2018 to 2025
TABLE 89: United Kingdom Contact Center Software Market in US$ Million by Vertical: 2009-2017
TABLE 90: Contact Center Software Market Share Shift in the United Kingdom by Vertical: 2009 VS 2019 VS 2025
REST OF EUROPE
TABLE 91: Rest of Europe Contact Center Software Market Estimates and Forecasts in US$ Million by Component: 2018-2025
TABLE 92: Contact Center Software Market in Rest of Europe in US$ Million by Component: A Historic Review for the Period 2009-2017
TABLE 93: Rest of Europe Contact Center Software Market Share Breakdown by Component: 2009 VS 2019 VS 2025
TABLE 94: Rest of Europe Contact Center Software Addressable Market Opportunity in US$ Million by Vertical: 2018-2025
TABLE 95: Contact Center Software Market in Rest of Europe: Summarization of Historic Demand in US$ Million by Vertical for the Period 2009-2017
TABLE 96: Rest of Europe Contact Center Software Market Share Analysis by Vertical: 2009 VS 2019 VS 2025
ASIA-PACIFIC
TABLE 97: Contact Center Software Market in Asia-Pacific by Component: Estimates and Projections in US$ Million for the Period 2018-2025
TABLE 98: Asia-Pacific Contact Center Software Historic Market Scenario in US$ Million by Component: 2009-2017
TABLE 99: Asia-Pacific Contact Center Software Market Share Analysis by Component: 2009 VS 2019 VS 2025
TABLE 100: Contact Center Software Quantitative Demand Analysis in Asia-Pacific in US$ Million by Vertical: 2018-2025
TABLE 101: Asia-Pacific Contact Center Software Historic Market Review in US$ Million by Vertical: 2009-2017
TABLE 102: Asia-Pacific Contact Center Software Market Share Analysis: A 17-Year Perspective by Vertical for 2009, 2019, and 2025
REST OF WORLD
TABLE 103: Rest of World Contact Center Software Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025
TABLE 104: Rest of World Contact Center Software Historic Market Review by Component in US$ Million: 2009-2017
TABLE 105: Contact Center Software Market in Rest of World: Percentage Share Breakdown of Sales by Component for 2009, 2019, and 2025
TABLE 106: Rest of World Contact Center Software Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025
TABLE 107: Contact Center Software Market in Rest of World: Summarization of Historic Demand Patterns in US$ Million by Vertical for 2009-2017
TABLE 108: Rest of World Contact Center Software Market Share Analysis by Vertical: 2009 VS 2019 VS 2025
IV. COMPETITION
3CLOGIC
8X8
ALCATEL-LUCENT ENTERPRISE
AMEYO (DRISHTI-SOFT SOLUTION PVT. LTD.)
ASPECT SOFTWARE
AVAYA
BT GROUP PLC
CISCO SYSTEMS
ENGHOUSE INTERACTIVE
FENERO
FIVE9
GENESYS
HUAWEI TECHNOLOGIES
IBM CORPORATION
MITEL NETWORKS CORPORATION
NEC CORPORATION
NICE
ORACLE CORPORATION
RINGCENTRAL
SAP SE
SOLGARI
TOP DOWN SYSTEMS CORPORATION
UNIFY SOFTWARE AND SOLUTIONS GMBH & CO. KG
VOCALCOM
VERIZON COMMUNICATIONS
WEST CORPORATION
ZTE CORPORATION
ZENDESK, INC.
V. CURATED RESEARCH

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