Artificial Intelligence (AI) in Call Center

Artificial Intelligence (AI) in Call Center

Global Artificial Intelligence (AI) in Call Center Market to Reach $4.9 Billion by 2027

Amid the COVID-19 crisis, the global market for Artificial Intelligence (AI) in Call Center estimated at US$995.6 Million in the year 2020, is projected to reach a revised size of US$4.9 Billion by 2027, growing at a CAGR of 25.4% over the analysis period 2020-2027. Compute Platforms, one of the segments analyzed in the report, is projected to record a 23.7% CAGR and reach US$1.9 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Solutions segment is readjusted to a revised 25.2% CAGR for the next 7-year period.

The U.S. Market is Estimated at $297.9 Million, While China is Forecast to Grow at 24.9% CAGR

The Artificial Intelligence (AI) in Call Center market in the U.S. is estimated at US$297.9 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$847.7 Million by the year 2027 trailing a CAGR of 24.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 23% and 21.8% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 17.9% CAGR.

Services Segment to Record 28.5% CAGR

In the global Services segment, USA, Canada, Japan, China and Europe will drive the 28.5% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$187.1 Million in the year 2020 will reach a projected size of US$1.1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$580.5 Million by the year 2027.

Select Competitors (Total 36 Featured) -

• Artificial Solutions
• Avaamo
• Avaya
• AWS
• Conversica
• Creative Virtual
• EdgeVerve Systems
• Google
• Haptik
• IBM
• Inbenta Technologies
• Kore.ai
• Microsoft
• NICE Incontact
• Nuance Communications
• Oracle
• Pypestream
• Rulai
• SAP
• Talkdesk
• Zendesk

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