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Service Lifecycle Management Application Market: Global Industry Analysis and Opportunity Assessment, 2016-2026

Service Lifecycle Management Application Market: Global Industry Analysis and Opportunity Assessment, 2016-2026

Service Lifecycle Management Application is a holistic approach that covers the complete service lifecycle of a product throughout its life as a continuous process, thereby enabling a single view of service for better decision making. Every step in the service lifecycle process from initial customer interaction to invoicing, closing of orders to aftermarket services provides an opportunity for an organisation to improve customer satisfaction and increase its revenue. It incorporates traditional aftermarket services with growing technology innovations such as 3rd platform technologies, connected technology, and analytics for faster adoption of service based models by end use customers. Moreover, a service oriented approach through the SLM application also streamlines the product manufacturing process and operations of the organisation.

The global service lifecycle management application market is anticipated to register a CAGR of 7.8% during the forecast period. The global service lifecycle management application market is estimated to be valued at US$ 1288.9 Mn by 2016 end and is expected to reach US$ 2730.8 Mn by 2026, projecting a CAGR of 7.8% between 2016 and 2026.

Global implementation of service lifecycle management solutions likely to boost market growth

Factors such as increasing value proposition through increasing profit margins and revenue of end users, improving customer satisfaction and relationship and saving of operational and service costs of the organisation by implementing an SLM application are expected to fuel the growth of the global service lifecycle management application market. Moreover, SLM applications provide competitive advantage over the disconnected approach of non-integrated processes and also streamline the production process through timely updates of field service information to production and design teams. Growth of 3rd platform technologies such as cloud, mobile, social, and big data drives innovation in service management by implementing these technologies in the development of service lifecycle management applications.

The global service lifecycle management application market is showcasing a growing trend of market consolidation through mergers and acquisitions and partnerships of key software players in the market. Many product launches by software vendors have provided end-use industries with the best breed of service lifecycle management applications. Moreover, the market is witnessing a growing trend of servicing heavy equipment and large capital intensive assets used in manufacturing and high technology industries. Cloud based technologies represent the biggest disruptive trend in the overall global service lifecycle management application market.

Market segmentation

The global service lifecycle management application market is segmented on the basis of Software Type (Cloud-Based Software, Web-Based Software); Service Based Models (Dealer-Based Model, Performance-Based Model, Depot-Based Model, Field-Based Model); Solutions (Customer Contact & Support, Field Service Management, Warranty & Service Management, Service Parts Information Management); End Use Industry (Automotive & Transportation, Aerospace & Defence, Medical Equipment, High Technology, Industrial Machinery & Equipment, Telecommunication); and Region (North America, Western Europe, APEJ, Latin America, Eastern Europe, Japan, MEA).

Cloud-Based Software type expected to register a high CAGR over the forecast period

The Web-Based Software type segment is estimated to account for a significantly high value share of 86.6% in 2016 while the Cloud-Based Software type segment is expected to account for a market value share of 35.5% by 2026 end.

Depot-Based Service Model expected to witness faster growth in terms of value over the forecast period

In the service based models category, the Depot-Based Model segment is expected to account for a significantly higher CAGR of 8.2% over the forecast period while the Dealer-Based model is estimated to account for a significantly larger market value share of 30.4% in 2016.

Field Service Management estimated to be the fastest growing solutions segment between 2016 and 2026

The Field Service Management solutions segment is expected to account for a significantly high CAGR of 8.0% in terms of value over the forecast period. The Customer Contact & Support solutions segment is expected to register a CAGR of 7.8% with a Y-o-Y growth rate ranging from 6.5% to 8.8% over the forecast period.

Medical Equipment end use industry expected to exhibit relatively faster growth from 2016 to 2026

The Medical Equipment end use industry segment is estimated to be valued at US$ 243.7 Mn by 2016 end and is projected to witness a CAGR of 8.7% over the forecast period. The Automotive & Transportation end use industry segment is estimated to account for a significantly high value share of 22.6% and be valued at US$ 291.2 Mn by 2016 end.

Asia Pacific service lifecycle management application market projected to witness high revenue growth by 2026 end

The Asia Pacific service lifecycle management application market is estimated to be valued at US$ 248.1 Mn by 2016 and is likely to increase to US$ 631.1 Mn by 2026, registering a significantly high CAGR of 9.8% during the forecast period. The market in North America is expected to register a CAGR of 7.5% over the forecast period, reaching a market valuation of US$ 930.8 Mn by 2026.

service- ifecycle management application market

Top market leaders are making strategic investments in new service lines and are focussing on new product launches to increase market visibility

PTC Inc., Tech Mahindra Limited, Wipro Limited, Siemens AG, Atos SE, Tata Consultancy Services Limited, Oracle Corporation, Astea International Inc., IBM Corporation, and Dessault Systems are some of the main players operating in the global service lifecycle management application market. These companies are consolidating their market position by enhancing their existing SLM solutions portfolio and are launching new digital and cloud-based technology products to increase market share.


1. Research Methodology
2. Assumption & Acronyms Used
3. Executive Summary
4. Service Lifecycle Management Application Market Overview
4.1. Introduction
4.1.1. Market Description
4.1.2. Market Taxonomy
5. Market Dynamics
5.1. Drivers
5.2. Restrains
5.3. Opportunities
5.4. Trends
6. Service Lifecycle Management Application Market Analysis
6.1. Introduction
6.1.1. Market Value & Y-o-Y Growth
6.1.2. Absolute $ Opportunity
7. Service Lifecycle Management Application Market Analysis and Forecast, By Software Type
7.1. Introduction
7.1.1. Market Value & Y-o-Y Growth
7.1.2. Market Value Share & BPS Analysis
7.2. Cloud Based Software type
7.2.1. Absolute $ Opportunity
7.2.2. Market Value
7.3. Web Based Software type
7.3.1. Absolute $ Opportunity
7.3.2. Market Value
7.4 Global Service Life Cycle Management Application Market Attractiveness, By Software type
8. Service Life Cycle Management Application Market Analysis and Forecast, By End Use Industry
8.1. Introduction
8.1.1. Market Value & Y-o-Y Growth
8.1.2. Market Value Share & BPS Analysis
8.2. Automotive and Transportation
8.2.1. Absolute $ Opportunity
8.2.2. Market Value
8.3. Aerospace & Defense
8.3.1. Absolute $ Opportunity
8.3.2. Market Value
8.4. Medical Equipment
8.4.1. Absolute $ Opportunity
8.4.2. Market Value
8.5. High Technology
8.5.1. Absolute $ Opportunity
8.5.2. Market Value
8.6. Telecommunications
8.6.1. Absolute $ Opportunity
8.6.2. Market Value
8.7. Industrial Machinery & Equipment
8.7.1. Absolute $ Opportunity
8.7.2. Market Value
9. Service Life Cycle Management Application Market Analysis and Forecast, By Service Based Model
9.1. Introduction
9.1.1. Market Value & Y-o-Y Growth
9.1.2. Market Value Share & BPS Analysis
9.2. Field Based Model
9.2.1. Absolute $ Opportunity
9.2.2. Market Value
9.3. Depot Based Model
9.3.1. Absolute $ Opportunity
9.3.2. Market Value
9.4. Dealer Based Model
9.4.1. Absolute $ Opportunity
9.4.2. Market Value
9.5. Performance Based Model
9.5.1. Absolute $ Opportunity
9.5.2. Market Value
10. Service Life Cycle Management Application Market Analysis and Forecast, By Solutions
10.1. Introduction
10.1.1. Market Value & Y-o-Y Growth
10.1.2. Market Value Share & BPS Analysis
10.2. Warranty & Service Management
10.2.1. Absolute $ Opportunity
10.2.2. Market Value
10.3. Service Parts Information Management
10.3.1. Absolute $ Opportunity
10.3.2. Market Value
10.4. Field Service Management
10.4.1. Absolute $ Opportunity
10.4.2. Market Value
10.5. Customer Contact & Support
10.5.1. Absolute $ Opportunity
10.5.2. Market Value
11. Global Service Lifecycle Management Application Market Analysis and Forecast, By Regions
11.1. Introduction
11.1.1. Market Value & Y-o-Y Growth
11.1.2. Market Value Share & BPS Analysis
11.2. Global Service Lifecycle Management Application Market Attractiveness Index, By Region
12. North America Service Lifecycle Management Application Market
12.1. Introduction
12.1.1. Market Value Forecast, By Country
12.1.2. Y-o-Y Growth Projections, By Country
12.1.3. Basis Point Share (BPS) Analysis, By Country
12.2. North America Market Forecast, By Software Type
12.2.1. Cloud Based Software
12.2.2. Web Based Software
12.3. North America Market Forecast, By End Use Industry
12.3.1. Automotive and Transportation
12.3.2 Aerospace & Defense
12.3.3. Medical Equipment
12.3.4. High Technology
12.3.5. Telecommunications
12.3.6. Industrial Machinery & Equipment
12.4. North America Market Forecast, By Service Based Model
12.4.1. Field Based Model
12.4.2 Depot Based Model
12.4.3. Dealer Based Model
12.4.4. Performance Based Model
12.5. North America Market Forecast, By Solutions
12.5.1. Warranty & Service Management
12.5.2 Service Parts Information Management
12.5.3. Field Service Management
12.5.4. Customer Contact & Support
12.6. Market Attractiveness Analysis
12.6.1. By Country
12.6.2. By Software Type
12.6.3. By End Use Industry
12.6.4. By Software Model Type
12.6.5. By Solutions
12.7. Drivers and Restraints: Impact Analysis
13. Latin America Service Lifecycle Management Application Market
13.1. Introduction
13.1.1. Market Value, By Country
13.1.2. Y-o-Y Growth Projections, By Country
13.1.3. Basis Point Share (BPS) Analysis, By Country
13.2. Latin America Market Forecast, By Software Type
13.2.1. Cloud Based Software
13.2.2. Web Based Software
13.3. Latin America Market Forecast, By End Use Industry
13.3.1. Automotive and Transportation
13.3.2 Aerospace & Defense
13.3.3. Medical Equipment
13.3.4. High Technology
13.3.5. Telecommunications
13.3.6. Industrial Machinery & Equipment
13.4. Latin America Market Forecast, By Software Model Type
13.4.1. Field Based Model
13.4.2 Depot Based Model
13.4.3. Dealer Based Model
13.4.4. Performance Based Model
13.5. Latin America Market Forecast, By Solutions
13.5.1. Warranty & Service Management
13.5.2 Service Parts Information Management
13.5.3. Field Service Management
13.5.4. Customer Contact & Support
13.6. Market Attractiveness Analysis
13.6.1. By Country
13.6.2. By Software Type
13.6.3. By End Use Industry
13.6.4. By Software Model Type
13.6.5. By Solutions
13.7. Drivers and Restraints: Impact Analysis
14. Western Europe Service Lifecycle Management Application Market
14.1. Introduction
14.1.1. Market Value, By Country
14.1.2. Y-o-Y Growth Projections, By Country
14.1.3. Basis Point Share (BPS) Analysis, By Country
14.2. Western Europe Market Forecast, By Software Type
14.2.1. Cloud Based Software
14.2.2. Web Based Software
14.3. Western Europe Market Forecast, By End Use Industry
14.3.1. Automotive and Transportation
14.3.2 Aerospace & Defense
14.3.3. Medical Equipment
14.3.4. High Technology
14.3.5. Telecommunications
14.3.6. Industrial Machinery & Equipment
14.4. Western Europe Market Forecast, By Service Based Model
14.4.1. Field Based Model
14.4.2 Depot Based Model
14.4.3. Dealer Based Model
14.4.4. Performance Based Model
14.5. Western Europe Market Forecast, By Solutions
14.5.1. Warranty & Service Management
14.5.2 Service Parts Information Management
14.5.3. Field Service Management
14.5.4. Customer Contact & Support
14.6. Market Attractiveness Analysis
14.6.1. By Country
14.6.2. By Software Type
14.6.3. By End Use Industry
14.6.4. By Software Model Type
14.6.5. By Solutions
14.7. Drivers and Restraints: Impact Analysis
15. Eastern Europe Service Lifecycle Management Application Market
15.1. Introduction
15.1.1. Market Value, By Country
15.1.2. Y-o-Y Growth Projections, By Country
15.1.3. Basis Point Share (BPS) Analysis, By Country
15.2. Eastern Europe Market Forecast, By Software Type
15.2.1. Cloud Based Software
15.2.2. Web Based Software
15.3. Eastern Europe Market Forecast, By End Use Industry
15.3.1. Automotive and Transportation
15.3.2 Aerospace & Defense
15.3.3. Medical Equipment
15.3.4. High Technology
15.3.5. Telecommunications
15.3.6. Industrial Machinery & Equipment
15.4. Eastern Europe Market Forecast, By Service Based Model
15.4.1. Field Based Model
15.4.2 Depot Based Model
15.4.3. Dealer Based Model
15.4.4. Performance Based Model
15.5. Eastern Europe Market Forecast, By Solutions
15.5.1. Warranty & Service Management
15.5.2 Service Parts Information Management
15.5.3. Field Service Management
15.5.4. Customer Contact & Support
15.6. Market Attractiveness Analysis
15.6.1. By Country
15.6.2. By Software Type
15.6.3. By End Use Industry
15.6.4. By Service Based Model
15.6.5. By Solutions
15.7. Drivers and Restraints: Impact Analysis

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