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Front Office BPO Services Market: North America to Remain Largest Market for Front Office BPO Services: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)

Front Office BPO Services Market: North America to Remain Largest Market for Front Office BPO Services: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)

Future Market Insights (FMI) has delivered a comprehensive evaluation of the global front office BPO services market for the forecast period (2017-2022). FMI’s report, titled “Front Office BPO Services Market: Global Industry Analysis (2012-2016) & Opportunity Assessment (2017-2022)”, provides an all-inclusive analysis on growth of the front office BPO services market across key regional segments, coupled with a five-year forecast on the basis of global perspective. Leading companies in the front office BPO services market are profiled in this report. Product portfolio and market standings of these global leaders are reviewed by the analysts at FMI, to attain accurate information related to their market revenue shares during 2012-2016. By using advanced formulas and calculations, FMI’s analysts have used this historical data gathered as a datum for evaluating estimations on market size for the assessment period.

Report Structure

In order to provide future prospects of the global front office BPO services market, an executive summary of the market has been offered in the first chapter of the report. This chapter highlights regional growth of the market during 2017 to 2022, and summarizes forecast on the market value with the aid of metrics including Year-on-Year growth rates, compound annual growth rates, revenue share percentages, and absolute dollar opportunities.

An in-depth analysis of various causative factors influencing growth of the front office BPO services market globally has also been rendered in the report. The report further provides analysis of the market on each parameter, ranging from industry trends & macroeconomics factors to market-specific drivers & restraints. Cost structure and pricing trends in the market are also included in the report, coupled with insights on raw material sourcing strategies, distribution network, and supply chain management. Presence of the market participants has been marked by the report across particular regions by using an intensity map.

In succeeding chapters of the report, a segmentation analysis & forecast on the global front office BPO services market has been provided. The report has precisely segmented the market, by considering the front office BPO services’ wide scope in the IT and Telecommunication sector. Company profiles of the market participants are offered in the report’s concluding chapters, with information about recent developments made by these market participants. Illustrating present market scenario of the market participants, the report offers information about how these players are boosting their presence across the globe by adopting distinguished expansion strategies.

Research Methodology

A robust & systematic methodology has been used by analysts at FMI for developing the report on global front-office BPO services market. An in-depth primary as well as secondary research has been performed by FMI’s analysts to achieve accurate insights on the market share analysis, and the revenue generation of companies included in the report. Conversions of the regional market evaluations have been done by referring to the present currency exchange rates, and these evaluations are further universalised into “US$”. The scope of FMI’s report is making the market participants understand the front office BPO services market’s competition landscape, and help them in developing key strategies for tapping into potential markets by overcoming their drawbacks.


1. Global Front Office BPO Services Market - Executive Summary
2. Global Front Office BPO Services Market Overview
2.1. Introduction
2.1.1. Global Front Office BPO Services Market Taxonomy
2.1.2. Global Front Office BPO Services Market Definition
2.2. Global Front Office BPO Services Market Size (US$ Mn) and Forecast, 2012-2022
2.2.1. Global Front Office BPO Services Market Y-o-Y Growth
2.3. Global Front Office BPO Services Market Dynamics
2.4. Vendor Analysis
2.5. IT Priorities-BPO Services
2.6. ICT BPO Spending
2.7. Value Chain Analysis
2.8. Regulations in BPO Industry
2.9. Key Participants Market Presence(Intensity Map)
3. Global Front Office BPO Services Market Analysis and Forecast By Service Type
3.1. Global Front Office BPO Services Market Size and Forecast By Service Type, 2012-2022
3.1.1. Customer Management Services Market Size and Forecast, 2012-2022
3.1.1.1. Revenue (US$ Mn) Comparison, By Region
3.1.1.2. Market Share Comparison, By Region
3.1.1.3. Y-o-Y growth Comparison, By Region
3.1.2. Document Management Services Market Size and Forecast, 2012-2022
3.1.2.1. Revenue (US$ Mn) Comparison, By Region
3.1.2.2. Market Share Comparison, By Region
3.1.2.3. Y-o-Y growth Comparison, By Region
4. Global Front Office BPO Services Market Analysis and Forecast By Vertical
4.1. Global Front Office BPO Services Market Size and Forecast By Vertical, 2012-2022
4.1.1. BFSI Market Size and Forecast, 2012-2022
4.1.1.1. Revenue (US$ Mn) Comparison, By Region
4.1.1.2. Market Share Comparison, By Region
4.1.1.3. Y-o-Y growth Comparison, By Region
4.1.2. Manufacturing Market Size and Forecast, 2012-2022
4.1.2.1. Revenue (US$ Mn) Comparison, By Region
4.1.2.2. Market Share Comparison, By Region
4.1.2.3. Y-o-Y growth Comparison, By Region
4.1.3. Healthcare & Pharmaceuticals Market Size and Forecast, 2012-2022
4.1.3.1. Revenue (US$ Mn) Comparison, By Region
4.1.3.2. Market Share Comparison, By Region
4.1.3.3. Y-o-Y growth Comparison, By Region
4.1.4. Retail & Consumer Goods Market Size and Forecast, 2012-2022
4.1.4.1. Revenue (US$ Mn) Comparison, By Region
4.1.4.2. Market Share Comparison, By Region
4.1.4.3. Y-o-Y growth Comparison, By Region
4.1.5. IT & Telecommunication Market Size and Forecast, 2012-2022
4.1.5.1. Revenue (US$ Mn) Comparison, By Region
4.1.5.2. Market Share Comparison, By Region
4.1.5.3. Y-o-Y growth Comparison, By Region
4.1.6. Aerospace & Defense Market Size and Forecast, 2012-2022
4.1.6.1. Revenue (US$ Mn) Comparison, By Region
4.1.6.2. Market Share Comparison, By Region
4.1.6.3. Y-o-Y growth Comparison, By Region
4.1.7. Education Market Size and Forecast, 2012-2022
4.1.7.1. Revenue (US$ Mn) Comparison, By Region
4.1.7.2. Market Share Comparison, By Region
4.1.7.3. Y-o-Y growth Comparison, By Region
4.1.8. Services & Logistics Market Size and Forecast, 2012-2022
4.1.8.1. Revenue (US$ Mn) Comparison, By Region
4.1.8.2. Market Share Comparison, By Region
4.1.8.3. Y-o-Y growth Comparison, By Region
4.1.9. Other Vertical Market Size and Forecast, 2012-2022
4.1.9.1. Revenue (US$ Mn) Comparison, By Region
4.1.9.2. Market Share Comparison, By Region
4.1.9.3. Y-o-Y growth Comparison, By Region
5. Global Front Office BPO Services Market Analysis and Forecast By Region
5.1. Global Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.1. North America Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.1.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.1.2. Revenue (US$ Mn) Comparison, By Vertical
5.1.2. Latin America Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.2.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.2.2. Revenue (US$ Mn) Comparison, By Vertical
5.1.3. Europe Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.3.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.3.2. Revenue (US$ Mn) Comparison, By Vertical
5.1.4. Japan Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.4.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.4.2. Revenue (US$ Mn) Comparison, By Vertical
5.1.5. APEJ Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.5.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.5.2. Revenue (US$ Mn) Comparison, By Vertical
5.1.6. MEA Front Office BPO Services Market Size and Forecast, 2012-2022
5.1.6.1. Revenue (US$ Mn) Comparison, By Service Type
5.1.6.2. Revenue (US$ Mn) Comparison, By Vertical
6. North America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
6.1. US Front Office BPO Services Market Size and Forecast, 2012-2022
6.1.1. Revenue (US$ Mn) Comparison, By Service Type
6.1.2. Revenue (US$ Mn) Comparison, By Vertical
6.2. Canada Front Office BPO Services Market Size and Forecast, 2012-2022
6.2.1. Revenue (US$ Mn) Comparison, By Service Type
6.2.2. Revenue (US$ Mn) Comparison, By Vertical
7. Latin America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
7.1. Brazil Front Office BPO Services Market Size and Forecast, 2012-2022
7.1.1. Revenue (US$ Mn) Comparison, By Service Type
7.1.2. Revenue (US$ Mn) Comparison, By Vertical
7.2. Mexico Front Office BPO Services Market Size and Forecast, 2012-2022
7.2.1. Revenue (US$ Mn) Comparison, By Service Type
7.2.2. Revenue (US$ Mn) Comparison, By Vertical
7.3. Argentina Front Office BPO Services Market Size and Forecast, 2012-2022
7.3.1. Revenue (US$ Mn) Comparison, By Service Type
7.3.2. Revenue (US$ Mn) Comparison, By Vertical
8. Europe Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
8.1. Germany Front Office BPO Services Market Size and Forecast, 2012-2022
8.1.1. Revenue (US$ Mn) Comparison, By Service Type
8.1.2. Revenue (US$ Mn) Comparison, By Vertical
8.2. UK Front Office BPO Services Market Size and Forecast, 2012-2022
8.2.1. Revenue (US$ Mn) Comparison, By Service Type
8.2.2. Revenue (US$ Mn) Comparison, By Vertical
8.3. France Front Office BPO Services Market Size and Forecast, 2012-2022
8.3.1. Revenue (US$ Mn) Comparison, By Service Type
8.3.2. Revenue (US$ Mn) Comparison, By Vertical
8.4. Spain Front Office BPO Services Market Size and Forecast, 2012-2022
8.4.1. Revenue (US$ Mn) Comparison, By Service Type
8.4.2. Revenue (US$ Mn) Comparison, By Vertical
8.5. Italy Front Office BPO Services Market Size and Forecast, 2012-2022
8.5.1. Revenue (US$ Mn) Comparison, By Service Type
8.5.2. Revenue (US$ Mn) Comparison, By Vertical
8.6. Nordic Front Office BPO Services Market Size and Forecast, 2012-2022
8.6.1. Revenue (US$ Mn) Comparison, By Service Type
8.6.2. Revenue (US$ Mn) Comparison, By Vertical
9. Japan Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
9.1. Japan Front Office BPO Services Market Size and Forecast, 2012-2022
9.1.1. Revenue (US$ Mn) Comparison, By Service Type
9.1.2. Revenue (US$ Mn) Comparison, By Vertical
10. APEJ Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
10.1. China Front Office BPO Services Market Size and Forecast, 2012-2022
10.1.1. Revenue (US$ Mn) Comparison, By Service Type
10.1.2. Revenue (US$ Mn) Comparison, By Vertical
10.2. India Front Office BPO Services Market Size and Forecast, 2012-2022
10.2.1. Revenue (US$ Mn) Comparison, By Service Type
10.2.2. Revenue (US$ Mn) Comparison, By Vertical
10.3. Malaysia Front Office BPO Services Market Size and Forecast, 2012-2022
10.3.1. Revenue (US$ Mn) Comparison, By Service Type
10.3.2. Revenue (US$ Mn) Comparison, By Vertical
10.4. Thailand Front Office BPO Services Market Size and Forecast, 2012-2022
10.4.1. Revenue (US$ Mn) Comparison, By Service Type
10.4.2. Revenue (US$ Mn) Comparison, By Vertical
10.5. Singapore Front Office BPO Services Market Size and Forecast, 2012-2022
10.5.1. Revenue (US$ Mn) Comparison, By Service Type
10.5.2. Revenue (US$ Mn) Comparison, By Vertical
10.6. Australia Front Office BPO Services Market Size and Forecast, 2012-2022
10.6.1. Revenue (US$ Mn) Comparison, By Service Type
10.6.2. Revenue (US$ Mn) Comparison, By Vertical
11. MEA Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022
11.1. GCC Countries Front Office BPO Services Market Size and Forecast, 2012-2022
11.1.1. Revenue (US$ Mn) Comparison, By Service Type
11.1.2. Revenue (US$ Mn) Comparison, By Vertical
11.2. South Africa Front Office BPO Services Market Size and Forecast, 2012-2022
11.2.1. Revenue (US$ Mn) Comparison, By Service Type
11.2.2. Revenue (US$ Mn) Comparison, By Vertical
11.3. Nigeria Front Office BPO Services Market Size and Forecast, 2012-2022
11.3.1. Revenue (US$ Mn) Comparison, By Service Type
11.3.2. Revenue (US$ Mn) Comparison, By Vertical
11.4. Israel Front Office BPO Services Market Size and Forecast, 2012-2022
11.4.1. Revenue (US$ Mn) Comparison, By Service Type
11.4.2. Revenue (US$ Mn) Comparison, By Vertical
12. Global Front Office BPO Services Market Company Share, Competition Landscape and Company Profiles
12.1. Company Share Analysis
12.2. Competition Landscape
12.3. Company Profiles
12.3.1. Xerox Global Services
12.3.2. Hewlett Packard Enterprise Co.
12.3.3. Convergys Corp.
12.3.4. Sitel Worldwide Corporation
12.3.5. IBM Global Services
12.3.6. Williams Lea Group Limited
12.3.7. Ricoh Company, Ltd.
12.3.8. Atento S.A.
12.3.9. Alliance Data Systems Corporation
12.3.10. TeleTech Holdings, Inc.
13. Research Methodology
14. Secondary and Primary Sources
15. Assumptions and Acronyms
16. Disclaimer

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