Market Research Logo

Vietnam Contact Center Applications Market, 2015

Vietnam Contact Center Applications Market, 2015

The Vietnamese contact center applications market size is estimated to grow from $3.8 million in 2015 to $5.4 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:
• Market trends (market conditions, technology trends, pricing trends)
• Country trends
• Revenue forecast by solutions, applications, and technologies
• Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:
• Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in
the short and long terms?
• What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants
introduced to take advantage of market conditions?
• What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the
future?
• How will the market change over time? Will there be a shift in the business model/pricing strategy?
• Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
• Do the products and services offered meet customer needs or is additional development required?


1. Executive Summary
Executive Summary
Executive Summary
Executive Summary—Market Engineering Measurements
2. Market Definitions and Research Methodology
Market Definitions and Research Methodology
Market Overview
Research Methodology
Market Overview—Definitions
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
3. Forecasts and Trends
Forecasts and Trends
Vietnam Market—Market Engineering Measurements
Vietnam Market—Percent Revenue Breakdown by Application
Vietnam Market Overview—Key Trends
Vietnam Market—Revenue Forecast
Vietnam Market—Revenue Forecast Discussion
Vietnam Market Highlights by Application
Vietnam Market Highlights by Application Discussion
Vietnam Market Highlights by Horizontal and Vertical
Vietnam Market Highlights by Horizontal and Vertical (continued)
4. Market Share and Competitive Analysis
Market Share and Competitive Analysis
Vietnam Market—Vendor Market Share
Vietnam Market—Vendor Market Share by Application
Vietnam Market—Vendor Market Share by Application (continued)
Vietnam Market—Vendor Market Share by Application (continued)
Vietnam Market—Competitive Highlights
Legal Disclaimer
5. Appendix
Appendix
Market Engineering Methodology
Other Participants in Vietnam
Partial List of Companies Interviewed

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report