Market Research Logo

Unified Communications (UC) Market in the Gulf Cooperation Council (GCC), 2016–2021

Unified Communications (UC) Market in the Gulf Cooperation Council (GCC), 2016–2021

Globally, enterprises are working together to create a connected world. This comes at a time when concepts such as employee mobility, Bring Your Own Device (BYOD) and work from home are seeping fast into the corporate ecosystem. Employees are given flexibility of work, so as to avoid the regular travelling to office. Simultaneously, businesses remain connected with customers across multiple geographies over conferencing services, email, and Internet Protocol (IP) telephone networks to bridge the communication gap while avoiding physical travel. In a nutshell, collaboration solutions play a key role in binding stakeholders in business: customers, employees, suppliers, and decision makers, by making communication seamless across channels, devices, and touchpoints.

This research service analyses the state of the collaboration (unified communications applications and services) market in the GCC region. As this part of the world is among the emerging markets, it offers substantial growth opportunities for UC vendors and services providers. Governments in Saudi Arabia, UAE, and Bahrain are making high investments in digitalization and economic development which, as a result, would help the acceptance of collaboration solutions.

This Frost & Sullivan study starts with defining the various UC applications and services segments, the Mega Trends affecting growth, a look into how these trends have changed over the years, and their impact on the overall development of UC in the GCC. Various market drivers and restraints are identified. These are expected to shape the future of collaboration. In-depth market sizing and estimations are done till 2021 for UC applications and services separately and an understanding is created around major industry verticals and horizontals. Finally, the research provides an analysis of the UC market across each of the six GCC nations that are expected to grow substantially. The study is expected to be helpful for UC application vendors, service providers, investors, market evangelists, and government bodies in gauging the current market scenario and future potential till 2021.

Key Questions This Study Will Answer:
(1) What is the current state of the overall UC applications and services market across GCC countries?
(2) What are the specific drivers and challenges to growth for UC in GCC?
(3) What is the market size of UC applications and services. How is the vertical split and what are the trends?
(4) What would the market look like by the end of 2021?
(5) How are each of the countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman) currently performing and what potential do they hold till 2021?
(6) What are the top growth opportunities for companies in the GCC?


  • Executive Summary
    • Key Findings
    • Market Engineering Measurements
    • CEO's Perspective
  • Market Overview
    • Scope
    • Unified Communications Segmentation
    • Definitions of UC Applications
    • Definitions of UC Services
    • Research Objectives
    • Key Notes and Assumptions
    • Key Questions This Study Will Answer
  • Mega Trends and Industry Convergence Implications
    • Mega Trends-Industry Verticals Impacting UC Adoption in the Region
    • Market Trends-UC Segmentation by Applications and Services and by Countries
    • Market Trends Discussion
    • Market Trends-UC Segmentation by Industry Vertical
    • Mega Trends-Unified Communications Market in GCC, Past Versus Present
    • Mega Trends-Impact on the UC Applications and Services Market, Present to Future
    • UC Applications Market-Key Success Factors, Past Versus Present
    • UC Services Market-Key Success Factors, Past Versus Present
    • OEM Trends for Offering UC Applications in GCC
    • Service Provider Trends for Offering UC Services in GCC
    • UC Adoption as a Part of Smart Cities Initiative in the GCC
    • UC Applications-Distribution Channel and Value Chain Analysis
    • UC Services-Distribution Channel and Value Chain Analysis
  • Drivers and Restraints-Total UC Applications and Services Market
    • Market Drivers
    • Drivers Explained
    • Market Restraints
    • Restraints Explained
  • Forecasts and Trends-Total UC Applications and Services Market
    • Forecast Assumptions
    • Market Engineering Measurements
      • Table Total UC Applications and Services Market: Market Engineering Measurements, GCC, 2016
    • Revenue Forecast
      • Table Total UC Applications and Services Market: Revenue Forecast, GCC, 2015-2021
    • Revenue Forecast Discussion
  • Unified Communications Applications Market
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications Market: Market Engineering Measurements, GCC, 2016
    • Revenue Forecast
      • Table UC Applications Market: Revenue Forecast, GCC, 2015-2021
    • Revenue Forecast Discussion
    • Percent Revenue Forecast by Country
    • Percent Revenue Forecast Discussion by Country
    • Market Share Analysis by Vertical
    • Market Share Analysis by Horizontal
  • Unified Communications Services Market
    • Market Overview
    • Market Engineering Measurements
      • Table UC Services Market: Market Engineering Measurements, GCC, 2016
    • Revenue Forecast
      • Table UC Services Market: Revenue Forecast, GCC, 2015-2021
    • Revenue Forecast Discussion
    • Percent Revenue Forecast by Country
    • Percent Revenue Forecast Discussion by Country
    • Market Share Analysis by Vertical
    • Market Share Analysis by Horizontal
  • Saudi Arabia UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, Saudi Arabia, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, Saudi Arabia, 2015-2021
    • Revenue Forecast Discussion
  • UAE UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, UAE, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, UAE, 2015-2021
    • Revenue Forecast Discussion
  • Qatar UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, Qatar, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, Qatar, 2015-2021
    • Revenue Forecast Discussion
  • Bahrain UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, Bahrain, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, Bahrain, 2015-2021
    • Revenue Forecast Discussion
  • Oman UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, Oman, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, Oman, 2015-2021
    • Revenue Forecast Discussion
  • Kuwait UC Applications and Services Market Analysis
    • Market Overview
    • Market Engineering Measurements
      • Table UC Applications and Services Market: Market Engineering Measurements, Kuwait, 2016
    • Revenue Forecast
      • Table UC Applications and Services Market: Revenue Forecast, Kuwait, 2015-2021
    • Revenue Forecast Discussion
  • Growth Opportunities and Companies to Action
    • Growth Opportunity 1: BYOD and Mobility
    • Growth Opportunity 2: Virtualization
    • Growth Opportunity 3: SIP Trunking
    • Strategic Imperatives for Unified Communication Vendors and Providers
  • The Last Word
    • The Last Word-Predictions
    • The Last Word-Recommendations
  • Appendix
    • Additional Sources of Information on UC Applications and Services Market in GCC

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report