Unified Communications and Collaboration (UC&C) in the Cloud in Latin America
The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends, drivers and restraints, demands, and value chain. Furthermore, an updated profile is provided for those participants interviewed. This research deliverable is intended for UC&C vendors, service providers and partners offering or planning to offer UC&C via the cloud, and investors interested in the principle components of the Latin American market.
The UC&C in the cloud market in Latin America began around 2008 to 2009 with certain vendors developing private clouds for large enterprise customers.
These deployments were on-premises (not hosted in a third-party data center), designed for enterprises with distributed offices (branches).
The benefits included centralized management of business applications and cost savings pertinent to investing in 1 data center as opposed to rolling out many small data centers across multiple sites.
As enterprises began familiarizing themselves with this model, vendors and service providers started forming alliances to best capture this market.
Service providers invested in their data centers and started offering hosted Internet protocol (IP) telephony and later incorporated advanced UC&C applications—instant messaging, presence, and conferencing, among others.
In parallel, vendors developed solutions specific to the needs of the rising small and medium business (SMB) segment as well as made their solutions compatible for virtualized environments.
The first customers to adopt hosted UC&C were enterprises had already deployed private cloud architectures on-premises, giving rise to hybrid cloud models.
These organizations had some applications (mission critical) running on a private cloud and others (not mission critical) hosted in a third-party data center.
In 2013, the most common architecture was a hybrid cloud, a condition that will not change rapidly, as there are still corporate-culture inhibitors and technological limitations impeding the rise of pure hosting.
Moving forward, it is unclear if pure hosted is the direction the market is taking, as enterprises in some verticals (e.g., financial institutions and government) are legally bound to keep certain data on-premises.
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