UCC Opportunities in the Hospitality Industry

1. UCC Opportunities in the Hospitality Industry

 

Executive Summary

Executive Summary

 

State of the Market

State of the Market

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

 

Drivers and Restraints

Market Drivers

Market Restraints

 

Major Market Trends

Major Market Trends—Cloud Communications Gain Greater Penetration Among Hotel Facilities

Major Market Trends—Mobility Changes the Way Guests Expect to Receive Hospitality Services

Major Market Trends—Mobility Changes the Way Guests Expect to Receive Hospitality Services (continued)

Major Market Trends—Embedding UCC Elements into Hotel Workflows Becomes Key to Success

Major Market Trends—IP Media Phones Help Control In-room Features and Extend Services

Major Market Trends—IP Media Phones Help Control In-room Features and Extend Services

Major Market Trends—Biometrics, Meeting Spaces, Smart Room Keys, and Social Apps

 

Competitive Findings

Competitive Findings

Competitive Findings—Alcatel-Lucent Enterprise

Competitive Findings—Alcatel-Lucent Enterprise (continued)

Competitive Findings—Avaya

Competitive Findings—BroadSoft

Competitive Findings—Huawei

Competitive Findings—Mitel

Competitive Findings—Mitel (continued)

Competitive Findings—NEC

Competitive Findings—NEC (continued)

 

Strategic Recommendations for UCC Vendors

Strategic Recommendations for UCC Vendors

Legal Disclaimer

 

The Frost & Sullivan Story

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

UCC Opportunities in the Hospitality Industry

As organizations around the world embrace digital transformation, the hospitality industry is following suit, adopting advanced communications and collaboration technologies to gain operational efficiencies and improve the customer experience. This Frost & Sullivan market insight identifies key UCC opportunities in the hospitality vertical and discusses related enterprise communications vendor strategies. This analysis will provide communications vendors and channel partners with valuable insights to help them capitalize on growth opportunities in this market.