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UCC Opportunities in the Hospitality Industry

UCC Opportunities in the Hospitality Industry

As organizations around the world embrace digital transformation, the hospitality industry is following suit, adopting advanced communications and collaboration technologies to gain operational efficiencies and improve the customer experience. This Frost & Sullivan market insight identifies key UCC opportunities in the hospitality vertical and discusses related enterprise communications vendor strategies. This analysis will provide communications vendors and channel partners with valuable insights to help them capitalize on growth opportunities in this market.


1. UCC Opportunities in the Hospitality Industry
 
Executive Summary
Executive Summary
 
State of the Market
State of the Market
State of the Market (continued)
State of the Market (continued)
State of the Market (continued)
State of the Market (continued)
State of the Market (continued)
State of the Market (continued)
State of the Market (continued)
 
Drivers and Restraints
Market Drivers
Market Restraints
 
Major Market Trends
Major Market Trends—Cloud Communications Gain Greater Penetration Among Hotel Facilities
Major Market Trends—Mobility Changes the Way Guests Expect to Receive Hospitality Services
Major Market Trends—Mobility Changes the Way Guests Expect to Receive Hospitality Services (continued)
Major Market Trends—Embedding UCC Elements into Hotel Workflows Becomes Key to Success
Major Market Trends—IP Media Phones Help Control In-room Features and Extend Services
Major Market Trends—IP Media Phones Help Control In-room Features and Extend Services
Major Market Trends—Biometrics, Meeting Spaces, Smart Room Keys, and Social Apps
 
Competitive Findings
Competitive Findings
Competitive Findings—Alcatel-Lucent Enterprise
Competitive Findings—Alcatel-Lucent Enterprise (continued)
Competitive Findings—Avaya
Competitive Findings—BroadSoft
Competitive Findings—Huawei
Competitive Findings—Mitel
Competitive Findings—Mitel (continued)
Competitive Findings—NEC
Competitive Findings—NEC (continued)
 
Strategic Recommendations for UCC Vendors
Strategic Recommendations for UCC Vendors
Legal Disclaimer
 
The Frost & Sullivan Story
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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