Managed Services, one of the largest ICT cost components for South African enterprises, is an area that is poised for healthy growth over the next five years. However, the South African market is facing increased levels of competition with both local and global participants vying for key contracts.
The greatest chance of success in this highly competitive and changing landscape will come to enterprises that anticipate and change to meet the market expectations. This project set out to investigate the Managed Services market in South Africa with the objective of understanding the emerging trends and key customer requirements.
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