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The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

Excerpts from the study:

Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool. In three years, tablets could very well be the leading technology to be deployed in the enterprise.

Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles.

Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few companies rate any UCC technology as “not important.”


  • Research Objectives and Methodology
    • Research Objectives
    • Methodology
  • Executive Summary
  • Current and Future Use of Communications Tools
    • Pervasiveness of UC Technology Deployment
    • Frequency of UC Technology Use Within the Organization
  • Perceived Ucc Tools Benefits and Adoption Barriers
    • Importance of UCC Technology to the Organization
    • Perceived Benefits of UCC Technology
    • Communications Infrastructure, Current and Future
    • Reasons for Not Using Certain UC Solutions
    • Measuring the Return on Investment UCC
    • Measuring the Value of Video Conferencing
    • Measuring the Value of Web Conferencing
    • Measuring the Value of UC Clients
  • Use Case Scenarios for Social Media
    • How Companies Use Consumer Social Media
    • Implementation of Customer-Facing Social Media
    • Effectiveness of Social Media in Increasing Revenues
    • Perceived Benefits of Social Media
    • Use of Social Media Inside the Organization
    • Deployment of Social Media within the Organization
    • Value of Social Media for Improving Productivity
    • Benefits of Social Media within the Organization
  • Consumerization of It
    • Personal Use of Company-Issued Devices
    • Business Use of Company-Issued Devices
    • Personal Use of Company-Issued Devices
  • Available it Budgets
    • Expected Budgets for IT in 2016
    • Top IT Budget Allocations for 2016 and 2017
    • Top UCC Budget Priorities in 2016 and 2017
  • Impact of the Workforce on It
    • Distribution of Worker Types
    • Expected Change in the Nature of the Workforce
  • Survey Sample Profile
    • Decision-Making Role within the Organization
    • Company Revenues
    • Industry Sectors
    • Respondent Companies' Geographic Reach
    • Respondent's IT Experience
    • Respondent's Role in the Organization

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