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Services 2.0: The New Business Frontier for Profitability

Services 2.0: The New Business Frontier for Profitability

The current services model is set to evolve into a totally integrated service system. Extensive interoperability and visibility can be witnessed across multiple business operations.

The landscape of business opportunities in the manufacturing services sector is expected to increase by 􂀀times by the end of 2021. Growth can be attributed to an influx of technology-oriented service categories such as cyber security services, industrial data services, and advanced maintenance services.

Big Data analytics is poised to change the maintenance services models across the manufacturing sector. A paradigm shift of revenue generation from corrective maintenance services to preventive and predictive maintenance services is expected to take place over the next 5 years.

Precision product and batch manufacturing industries are the highest adaptors of Internet of Industrial Things (IoIT)-based manufacturing services models.

About this report

As part of the Internet of Industrial Things (IoIT) research portfolio from the industrial automation and process control practice, this study offers a detailed assessment of key opportunities for Services 2.0 in manufacturing from an application, technology, and market standpoint. Furthermore, the concept of managed services is set to transform the services methodology. The study strategically examines the transition of services models and explores the different applications of IoIT technologies for services including niche segments such as plant, industrial data, security, and asset/process optimisation. The study period is 2014–2021.


  • Executive Summary
    • Key Findings
  • Internet of Industrial Things-A Research Perspective
    • Internet of Industrial Things-The 4 Functional Facets
    • Frost & Sullivan's Offering
    • Research Scope and Objective
    • Key Questions this Study will Answer
  • Transition of Services Models
    • Evolution of Services
    • Outlook of Totally Integrated Services
    • Unplugged Gaps in Totally Integrated Services Model
    • Mapping of Technologies, Application and Service Segments
  • Exploring IoIT Influenced Manufacturing Services Architecture
    • Manufacturing Sector Architecture
    • Rebranding of Service Segments in Manufacturing Sector
    • Paradigm Shift towards Managed Services
    • Impact of Converging ICT and OT on Services Models
    • Application of Big Data Analytics in Manufacturing Services
    • Predictive Analysis-Opportunity Analysis
    • Future of Clouds-The Services Perspective
    • Solving the Smart Services Puzzle
  • Services 2.0-A Gold Mine in Manufacturing
    • Growth of Technology Oriented Services
    • Lucrative Future Technological Pillars
    • Outlook of Niche Service Segments
    • Opportunity Analysis Across Industry Verticals
    • Adoption of IoIT Supported Service Modules
    • Revenue Snap Shot of the Services Markets
    • Manufacturing Services Market-Revenue Metrics
    • The Last Word-3 Big Predictions
  • Appendix
    • Abbreviations Used

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