New Roles for Voice and Unified Messaging in Enterprise Communications
Voice messaging has long been an important component of business communications. Long before email addresses appeared on business cards or icons denoted a user’s presence, workers took advantage of the offline convenience of voice messaging. As enterprise communications platforms migrated from dedicated copper lines to a shared existence with other apps on the corporate Internet Protocol (IP)–based data networks, voice mail platforms were among the first applications to embrace the new integration opportunities. Today, unified messaging platforms provide links to email and text messaging solutions, delivering notifications or voice messages to end-users’ inboxes.
Today, however, reliance on voice messaging is declining among business users. Email and text-based messaging have usurped the market of non-realtime communications, and increasingly, even voice communications are prescheduled or pre-empted by other forms of enterprise communications. This market insight will highlight both the opportunities and challenges that exist in the voice messaging market, as well as identify examples of unified communications suppliers addressing these challenges and evolving voice messaging platforms and their unified communications solutions to meet the needs of new generations of enterprise communications users.
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