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Analysis of the North American VoIP Access and SIP Trunking Services Market

Analysis of the North American VoIP Access and SIP Trunking Services Market

The voice over Internet protocol (VoIP) access and session initiation protocol (SIP) trunking services market continues its march to replace legacy services linking business customers’ premises to service providers’ networks.

The North American market grew by 􂀀percent in terms of installed users, and by 􂀀percent in terms of revenue. Revenue growth is forecast at 􂀀 percent over the period 2014–2021.

SIP trunking services are well positioned to ride the often rocky unified communications market. SIP trunking is the logical choice for businesses deploying modern unified communications platforms. However, it also offers flexibility and cost savings for businesses extending their legacy PBX platforms.

Adoption rates trended slightly higher in 2014 among large enterprises (businesses greater than 􂀀 employees), accounting for 􂀀 percent of the revenues for the year, with small and medium-sized businesses (SMBs) making up the remaining 􂀀 percent of the customer base. The ratio between enterprise and SMB reflects continued mainstream adoption.

SIP trunking services are a key component of hybrid communications deployments. A mix of on-premises and cloud-based communications applications and services is often the best approach for businesses to deliver unified communications (UC) to their users.

Through web portals and increasingly through application programming interfaces (APIs), SIP trunking services are putting businesses in control of their own enterprise communications infrastructure, rather than relying on their service providers.

About this report

The VoIP access and SIP trunking market continues to displace legacy telecommunications services as the link between on-premises customer platforms and the public switched telephone network (PSTN). SIP trunking services are being used in a number of new ways, including automated program control and the emerging trend of hybrid cloud communications. The study discusses market drivers, restraints, trends, market share analysis, and competitor assessment. Finally, the study provides a market forecast in terms of users and revenue, covering the North American market for 2014–2021. The analysis can help service providers, technology vendors, resellers, and other market participants identify growth opportunities and develop more sustainable business strategies.


  • Executive Summary
    • Key Findings
    • Market Engineering Measurements
    • CEO's Perspective
  • Market Overview
    • Market Definitions
    • Key Questions this Study will Answer
    • Market Distribution Channels
    • Market Distribution Channels Discussion
  • Drivers and Restraints-Total VoIP Access and SIP Trunking Services Market
    • Market Drivers
    • Drivers Explained
    • Market Restraints
    • Restraints Explained
  • Forecasts and Trends-Total VoIP Access and SIP Trunking Services Market
    • Forecast Assumptions
    • User and Revenue Forecast
      • Table Total VoIP Access and SIP Trunking Services Market: User and Revenue Forecast, North America, 2013-2021
    • Unit Shipment and Revenue Forecast Discussion
    • Percent of User Forecasts by Type of Implementation
      • Table Total VoIP Access and SIP Trunking Services Market: Percent of Users with Native SIP Trunking and VoIP Access with Protocol Conversion, North America, 2013-2021
    • Percent of Revenue by Customer Size
    • Percent of Users by Service Implementation
    • Pricing Trends and Forecast
      • Table Total VoIP Access and SIP Trunking Services Market: Average Annual Revenue Per User Forecast, North America, 2013-2021
    • Pricing Trends and Forecast Discussion
    • Demand Analysis
      • Table Total VoIP Access and SIP Trunking Services Market: Penetration Analysis, North America, 2013-2021
    • Demand Analysis Discussion
  • Market Share and Competitive Analysis-Total VoIP Access and SIP Trunking Services Market
    • Market Share
    • Competitive Environment
    • Top Competitors
    • Competitive Factors and Assessment
  • The Last Word
    • The Last Word-Predictions
    • The Last Word-Recommendations
  • Appendix
    • Market Engineering Methodology
    • Market Engineering Measurements
      • Table Total VoIP Access and SIP Trunking Services Market: Market Engineering Measurements, North America, 2014
    • Additional Sources of Information on Enterprise Communications
    • List of Companies Included in "Others"
    • Partial List of Companies Interviewed

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