Analysis of the North American VoIP Access and SIP Trunking Services Market
The voice over Internet protocol (VoIP) access and session initiation protocol (SIP) trunking services market continues its march to replace legacy services linking business customers’ premises to service providers’ networks.
The North American market grew by percent in terms of installed users, and by percent in terms of revenue. Revenue growth is forecast at percent over the period 2014–2021.
SIP trunking services are well positioned to ride the often rocky unified communications market. SIP trunking is the logical choice for businesses deploying modern unified communications platforms. However, it also offers flexibility and cost savings for businesses extending their legacy PBX platforms.
Adoption rates trended slightly higher in 2014 among large enterprises (businesses greater than employees), accounting for percent of the revenues for the year, with small and medium-sized businesses (SMBs) making up the remaining percent of the customer base. The ratio between enterprise and SMB reflects continued mainstream adoption.
SIP trunking services are a key component of hybrid communications deployments. A mix of on-premises and cloud-based communications applications and services is often the best approach for businesses to deliver unified communications (UC) to their users.
Through web portals and increasingly through application programming interfaces (APIs), SIP trunking services are putting businesses in control of their own enterprise communications infrastructure, rather than relying on their service providers.
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