North American Mobile Field Service Management Market, Forecast to 2022
This study examines the evolving mobile field service management (FSM) market in North America. Mobile field service management applications are software solutions that use wireless, location, and other technologies to locate, manage, automate, and optimize remote field service workers and their work processes. These solutions are accessed in real time via a field worker's smartphone, tablet, ruggedized mobile device, and/or wearable. Capabilities can range from simple worker location tracking to more complex assistance such as data capture, work order management, dispatching, mobile payments, reporting and analyics, etc. Key trends, adoption dynamics, the competitive landscape, potential growth opportunities, and revenue and user forecasts are defined and discussed.
The North American Mobile Field Service Management market remains dynamic and growing. Mobilization brings the benefits of real-time information and guidance to field service technicians and their management teams. This sector is leveraging new technologies to respond to heightened customer and employee expectations around service, enhance the quality of their mobile apps, and increase revenues and profits. At the same time, adoption barriers are becoming significantly more muted. Field organizations and vendors of field service management solutions that are lagging on mobilization run the risk of being at a competitive disadvantage in today's high-pressure marketplace. Stakeholders that want to thrive in this market need to invest in the right tech trends, forge the right strategic partnerships, and design solutions that are easy to use and administer.
Stakeholder challenges include 1) determining when and how to incorporate new technologies, 2) selecting the right partners (channel and solution), 3) anticipating the evolving role of field service workers, 4) satisfying demanding end-customers, and 5) maintaining a strong emphasis on ease of use.
Key Issues Addressed
What developments are disrupting the mobile field service management industry and what growth opportunities will they spark as a result?
What are the major types of companies participating in this market? What key trends are driving this market? What challenges are FSM vendors facing when promoting mobile access to today's field service organizations?
How is the mobile field service management solution category evolving? Are today's offerings meeting customer needs? How can providers establish a competitive advantage?
Are participant roles -- vendor, channel, technology partner -- changing? How?
What are the most effective distribution methods in this market, and are they expected to continue to dominate? Are vendors in this space able to go it alone or do they need partnerships to succeed?
What is the forecasted level of expansion, if any, during the next four to five years?
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