Market Research Logo

North American Hosted IP Telephony and UCaaS Market

North American Hosted IP Telephony and UCaaS Market

The North American hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is approaching mass adoption in the small and medium-size business (SMB) segment and experiencing accelerated growth in the mid-market and large-enterprise segments. Businesses are undergoing profound transformation as they adopt advanced information technologies (IT) and innovative communications solutions to improve worker productivity, business agility and overall competitive positioning. To address new market challenges, businesses must embrace new technology consumption models and engage with trusted technology providers. This creates considerable opportunities for service providers and vendors to diversify their portfolio, generate new revenues, differentiate from the competition and sustain profitable growth in the future.


  • Executive Summary
    • Key Findings
    • Market Engineering Measurements
    • Executive Summary-CEO's Perspective
  • Market Overview
    • Market Definitions and Methodology Overview
    • Key Questions this Study will Answer
    • Market Distribution Channels
    • Market Distribution Channels-Selected Participants
    • Market Distribution Channels Discussion
    • Channel SWOT
    • Market Readiness
    • Market Overview-Hosted IP Telephony and UcaaS Ecosystem
    • Market Overview-Segmentation by Country
    • Market Overview-Segmentation by Customer Size
    • Market Overview-Segmentation by Type of Access
  • Drivers and Restraints-Total Hosted IP Telephony and UCaaS Market
    • Market Drivers
    • Top Challenges for IT by Region
      • Table Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016 to 2018
    • Top Drivers for IT Investment
    • Value of Cloud-Based Solutions Among Users
    • Satisfaction with Cloud-Based Solutions
    • Market Restraints
    • Barriers to Adoption of Cloud-Based Solutions
  • Forecasts and Trends-Total Hosted IP Telephony and UCaaS Market
    • Forecast Assumptions
    • Total Hosted IP Telephony and UCaaS Market-Installed Users and Revenue Forecast
      • Table Total Hosted IP Telephony and UCaaS Market: Installed Users and Revenue Forecast, North America, 2014-2022
    • Installed Users and Revenue Forecast Discussion
    • Total Hosted IP Telephony and UCaaS Market-Pricing Trends and Forecast
      • Table Total Hosted IP Telephony and UCaaS Market: Average Revenue per User per Month (Without Access), North America, 2014-2022
    • Pricing Trends and Forecast Discussion
    • Typical Hosted IP Telephony and UCaaS Offerings
    • Percent Installed Users Forecast by Country
      • Table Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Forecast by Country, North America, 2015 and 2022
    • Percent Installed Users Forecast Discussion by Country
  • Demand Analysis-Total Hosted IP Telephony and UCaaS Market
    • Demand Analysis
      • Table Total Hosted IP Telephony and UCaaS Market: Penetration Analysis, North America, 2014-2022
    • Plans for Moving Applications to the Cloud
    • Demand Analysis Discussion
    • Demand Analysis-Soft and Mobile Clients
  • Visioning Scenarios
    • Macro to Micro Visioning
    • Visioning Scenarios for the Hosted IP Telephony and UCaaS Market
    • Top Predictions for the Hosted IP Telephony and UcaaS Market
  • Market Share and Competitive Analysis-Total Hosted IP Telephony and UCaaS Market
    • Competitive Analysis-Market Share
    • Competitive Environment
    • Top Competitors
    • Competitive Factors and Assessment
    • What Do Providers Bring to the Game?
    • Competitive Factors and Assessment
    • Criteria for Selecting a Cloud Provider
  • Growth Opportunities and Companies to Action
    • Transformation in the UCaaS Industry Ecosystem-2016
    • Growth Opportunity 1-Cloud Contact Center
    • Growth Opportunity 2-Mobile-first Strategy
    • Growth Opportunity 3-Advanced Collaboration
    • Growth Opportunity 4-Open APIs and cPaaS
    • Growth Opportunity 5-Mid-Market and Large Enterprise
    • Growth Opportunity 6-Channel Development
    • Growth Opportunity 7-International Expansion
    • Growth Opportunity 8-Analytics Tools
    • Growth Opportunity 9-Customer Portal
    • Growth Opportunity 10-Tailored Packaging & Pricing
    • Growth Opportunity 11-Improved Customer Retention
    • Growth Opportunity 12-Hybrid Architectures
    • Growth Opportunity 13-Adjacencies/Up-sell/Cross-sell
    • Growth Opportunity 14-Digital Customer Engagement
    • Growth Opportunity 15-Vertical Strategies
    • Growth Opportunity 16-Freemium Offers and Free Trials
  • Appendix
    • Market Engineering Methodology
    • Market Engineering Measurements
      • Table Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2015
    • Additional Sources of Information on Hosted IP Telephony and UCaaS

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report