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North American Businesses Evaluate Mobile Workforce Management Solutions

North American Businesses Evaluate Mobile Workforce Management Solutions

Mobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related information on a real-time basis via his or her mobile device--smartphone, tablet, ruggedized mobile computing device. MWM-specific responses to the 2016 Frost & Sullivan Mobile Enterprise Applications survey, an annual survey of 313 North American businesses, are explored in this market insight. Specific responses regarding MWM deployments, preferences, and plans are summarized and analyzed. Customer satisfaction levels, specific business impacts, and adoption barriers around mobile workforce management are also tabulated and discussed.


  • Executive Summary
    • Key Findings
  • 2016 Survey Design
    • 2016 Mobile Enterprise Applications Survey
  • A Macro View of the North American Mobile Worker App Market
    • Mobile Worker Applications-Current Deployment Levels in the North American Business Sector
    • Mobile Worker Applications-Current Deployment Levels by Company Size
    • Mobile Worker Applications-Current Deployment Levels by Country
    • Mobile Worker Applications-Planned New Deployments During 2016-2017
    • Mobile Worker Applications-Planned New Deployments by Company Size
    • Mobile Worker Applications-Planned New Deployment Levels by Country
    • Mobile Worker Applications Discussion
  • Current and Planned Deployment of Mobile Workforce Management Solutions
    • Current Mobile Workforce Management Solution Deployment Plans in the North American Business Sector
    • Current Mobile Workforce Management Solution Deployment Plans by Company Size
    • Current Mobile Workforce Management Solution Deployment Plans by Country
    • Deployment Plans Discussion
    • Current and Planned Implementations
  • Mobile Workforce Management Implementation Barriers
    • Barriers to Mobile Workforce Management Implementation for Disinterested Businesses
    • MWM Implementation Barriers for Disinterested Businesses by Country and Company Size
    • Barriers to Mobile Workforce Management Implementation for "Planners"
    • MWM Implementation Barriers for Planners by Country and Company Size
    • MWM Implementation Barriers Discussion
  • Mobile Workforce Management Implementation Complexity
    • Degree of Mobile Workforce Management Implementation Complexity
    • Degree of Mobile Workforce Management Implementation Complexity by Country
    • Degree of Mobile Workforce Management Implementation Complexity by Company Size
    • Implementation Complexity Discussion
    • Mobile Devices Used with Mobile Workforce Management Solutions
  • Mobile Workforce Management User Satisfaction and Business Impacts
    • Current User Satisfaction with Mobile Workforce Management Solutions
    • Mobile Workforce Management Customer Satisfaction by Country
    • Mobile Workforce Management Customer Satisfaction by Company Size
    • Customer Satisfaction Discussion
    • Top Mobile Workforce Management Business Impacts
    • Top Mobile Workforce Management Business Impacts by Country and Company Size
    • Business Impacts Discussion
    • "Best" Mobile Workforce Management Brand
  • Choosing a Strategic Mobility Partner
    • Preferred Strategic Mobility Partners
    • Preferred Mobility Partners by Company Size
    • Preferred Mobile Applications Partner Discussion
    • Mobile Applications Partner Selection Criteria
    • Mobile Applications Partner Selection Criteria, 2015 versus 2016 Rankings
    • Mobility Partner Selection Criteria by Company Size
    • Mobility Partner Selection Criteria Discussion
  • The Last Word

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