Nearshore is All Grown Up
Enterprises with expansive care, billing and service/sales agents have come to understand just how important an asset the contact center has become. It is a critical conduit by which the company can grow the business, retain customers and protect the brand.
Frost & Sullivan believes that there is increased acceptance and trust, on the part of North American companies, to utilize outsourcing firms for customer care, technical support and sales. Service providers claim that companies can reduce their operating expenses by 30 to 40 percent by considering nearshore outsourcing options. The purpose of this is study is to explore the “how’s’ and ‘why’s” surrounding the investment in popular nearshore destinations for North American call volumes. This would include the Caribbean (Jamaica, the Dominican Republic, Puerto Rico and Trinidad/Barbados), Mexico, Central America and South America. Individual countries will be called out in the report.
In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies:
Computer Generated Solutions (CGS)
Expert Global Services (EGS)
Sutherland Global Services
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook