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Navigating Digital Transformation in Wholesale, Distribution and Logistics

Navigating Digital Transformation in Wholesale, Distribution and Logistics

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.

Excerpts from study:
The wholesale, distribution, and logistics industries are embracing digital transformation. With regard to the phase of Internet of Things (IoT) deployment, 47% of the respondents completed internal deployments while 40% provided live IoT services and 35% implemented small trials with customers, distributors, and suppliers. Most of the other industries we covered in our study were primarily in the watch and learn phase.
Security risks and managing data protection and privacy requirements are the main restraints to deploying IoT. The drivers for investment in IoT include to collect customer usage data, boost customer service/marketing, and optimize field or on-site operations.
In general, dealing with security threats, ensuring network stability/ reliability, and aligning IT with business strategies are top IT challenges in the wholesale, distribution and logistics industries.
Gaining a competitive advantage and improving customer experience become more important factors in IT investment decisions over the next few years.
Companies with high margins found social media management and marketing tools to have a greater impact on revenues than those with modest or moderate margins.
Infrastructure and data centers, eCommerce/mCommerce, and social media management & marketing tools are the top three technologies that help manufacturing companies reduce costs.
Cyber-crime, malware, and cyber espionage are the top three security concerns in the wholesale, distribution, and logistics industries.


  • Research Objectives and Methods
    • Research Objectives
    • Survey Methodology
    • IT Decision Maker Profile
    • Respondent Job Titles
    • Organization's Revenues Growth and Margin
  • Executive Summary
    • Summary of Major Findings
  • How Wholesale, Distribution and Logistics is Using IT in an Era of Digital Transformation
    • Drivers, Challenges, Usage, Security Concerns, and Plans for Investment of IT Solutions
      • Top Challenges for IT
      • Top Challenges for IT by Size of Organization
      • Top Challenges for IT by Region
      • Top Challenges for IT by CEO and CIO
      • Top Challenges for IT by Organization's Revenue Growth
      • Top Challenges for IT by Organization's Margin
      • Top Drivers for IT Investment
      • Top Drivers for IT Investment in 2018 by Size of Organization
      • Top Drivers for IT Investment in 2018 by CEO and CIO
      • Top Drivers for IT Investment in 2018 by Organization's Revenue Growth
      • Top Drivers for IT Investment in 2018 by Organization's Margin
      • Plans for Investment in IT
      • Top Technologies Impact on Revenues
      • Top Technologies Impact on Revenues by Size of Organization
      • Top Technologies Impact on Revenues by Region
      • Top Technologies Impact on Revenues by Job Title
      • Top Technologies Impact on Revenues by Organization's Revenue Growth
      • Top Technologies Impact on Revenues by Organization's Margin
      • Top Technologies That Positively Impact Cost Reduction
      • Top Technologies That Positively Impact Cost Reduction by Size of Organization
      • Top Technologies That Positively Impact Cost Reduction by Region
      • Top Technologies That Positively Impact Cost Reduction by Job Title
      • Top Technologies That Positively Impact Cost Reduction by Organization's Revenue Growth
      • Top Technologies That Positively Impact Cost Reduction by Organization's Margin
      • Top Security Concerns
      • Top Security Concerns by Size of Organization
      • Top Security Concerns by Region
      • Top Security Concerns by Job Title
      • Top Security Concerns by Organization's Revenue Growth
      • Top Security Concerns by Organization's Margin
      • Importance of mCommerce
  • Opportunities for the Internet of Things
    • The Internet of Things Deployment Stages
    • Top Concerns About the Internet of Things
    • Drivers for Investment in Internet of Things
    • Best Chip/Module Vendor for the Internet of Things
    • Best Devices Vendors for the Internet of Things
    • Best Networking Provider for the Internet of Things
    • Best Platform Provider for the Internet of Things
    • Best Systems Integrator for the Internet of Things
  • Trends in Cloud
    • Influences for Selecting a Cloud Provider
    • Percentage of Storage Moved to the Cloud
    • Percentage of Applications Moved to the Cloud
    • Value of Cloud-Based Solutions Among Users
    • Satisfaction with Cloud-Based Solutions
    • Barriers to Adoption of Cloud-Based Solutions
  • Trends in Mobile & Wireless
    • Use of Mobile Devices
    • Support for Mobile Operating Systems
    • Enforcing BYOD Policies and Expectations for Future
  • Perception of Organizations' Success
    • Organization's Approach to IT Investments and its Competitive Assessment
    • Organization's Approach to IT Investments by Organization's Revenue Growth
    • Organization's Approach to IT Investments by Organization's Margin
    • IT Solutions Usage by Technology Adoption
  • Budget Allocation
    • 2015 IT Budget in Relation to Organization's Revenue
      • Table Navigating Digital Transformation in Wholesale, Distribution and Logistics: Average IT Budget, Global, 2015
    • 2015 vs 2016 IT Budget Allocation
    • Expected IT Budget Change in 2017
    • Percentage of IT Budget Consumed by Top Three Communications Suppliers
    • Percentage of IT Budget Consumed by Small to Medium Communications Suppliers
    • CAPEX Vs. OPEX Spending
    • Any Questions?

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