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Navigating Digital Transformation in Education

Navigating Digital Transformation in Education

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones. Discover opportunities in different regions, verticals, and institution size. See the differences between CEO and CIO perceptions.

Excerpts from study:
Millennials and Gen Z are the key targets in the education industry. These two generations are highly tech-savvy, less brand loyal, and the younger ones are more involved in family life and decisions than previous generations. Gen Z uses technology for almost everything, and they are quick learners of anything digital. They will be a generation that is accustomed to artificial intelligence and robotics, self-driving cars, and smarter cities. 
Results from the study reveal that the top IT challenges for the education industry include dealing with security threats, ensuring network stability and reliability, and aligning IT with business strategies.
The K to 12 segment is concerned about migrating to the cloud. Vocation training businesses are far more concerned about security threats, network stability/reliability, and aligning IT with business strategies.
Over the next few years, there will be a major shift in IT investment drivers – from cost reduction to improving collaboration, gaining a competitive advantage, and accelerating decision making. This is an important trend in education, where there is often much bureaucracy and many stakeholders. The industry is seeking ways to be more agile as costs rise and competition increases.
UCC, infrastructure and data centers, and enterprise mobility management are the top technologies reported to positively impact cost reduction efforts.
mCommerce is considered critical or very critical to 56% of organizations. Seventy percent of vocation training respondents find mCommerce a very critical investment for their organization.
Cybersecurity is the top investment today, but big data  and analytics, enterprise mobility management, and infrastructure and data centers will be top of mind when planning for IT investment over the next few years.
Social media, UCC and digital marketing are the top technologies to impact revenues in the education industry. Social media is an effective tool for reaching the millennials.
Security risks and cost of integration are the main barriers to IoT deployment.


  • Survey Methodology
    • IT Decision Maker Profile
    • Respondent Job Titles
  • Executive Summary
    • State of the Industry
    • Research Objectives
    • Summary of Major Findings
  • How Education is Using IT in an Era of Digital Transformation
    • Drivers, Challenges, Usage, Security Concerns, and Plans for Investment of IT Solutions
      • Top Challenges for IT
      • Top Challenges for IT by Size of Organization
      • Top Challenges for IT by Region
      • Top Challenges for IT by Industry Sector
      • Top Challenges for IT by CEO and CIO
      • Top Drivers for IT Investment
      • Top Drivers for IT Investment in 2018 by Size of Organization
      • Top Drivers for IT Investment in 2018 by CEO and CIO
      • Plans for Investment in IT
      • Top Technologies Impact on Revenues
      • Top Technologies Impact on Revenues by Size of Organization
      • Top Technologies Impact on Revenues by Region
      • Top Technologies Impact on Revenues by Education Type
      • Top Technologies Impact on Revenues by Job Title
      • Top Technologies That Positively Impact Cost Reduction
      • Top Technologies That Positively Impact Cost Reduction by Size of Organization
      • Top Technologies That Positively Impact Cost Reduction by Region
      • Top Technologies That Positively Impact Cost Reduction by Education Type
      • Top Technologies That Positively Impact Cost Reduction by Job Title
      • Top Security Concerns
      • Top Security Concerns by Size of Organization
      • Top Security Concerns by Region
      • Top Security Concerns by Education Type
      • Top Security Concerns by Job Title
      • Importance of mCommerce
  • Opportunities for the Internet of Things
    • The Internet of Things Deployment Stages
    • The Internet of Things Deployment Stages by Education Type
    • Top Concerns About the Internet of Things
    • Drivers for Investment in Internet of Things
    • Best Chip/Module Vendor for the Internet of Things
    • Best Devices Vendors for the Internet of Things
    • Best Networking Provider for the Internet of Things
    • Best Platform Provider for the Internet of Things
    • Best Systems Integrator for the Internet of Things
  • Trends in Cloud
    • Influences for Selecting a Cloud Provider
    • Percentage of Storage Moved to the Cloud
    • Percentage of Applications Moved to the Cloud
    • Value of Cloud-Based Solutions Among Users
    • Satisfaction with Cloud-Based Solutions
    • Barriers to Adoption of Cloud-Based Solutions
  • Trends in Mobile & Wireless
    • Use of Mobile Devices
    • Support for Mobile Operating Systems
    • Enforcing BYOD Policies and Expectations for Future
  • Perception of Organizations' Success
    • Organization's Approach to IT Investments and its Competitive Assessment
    • IT Solutions Usage by Technology Adoption
  • Budget Allocation
    • 2015 IT Budget in Relation to Organization's Revenue
    • 2015 vs 2016 IT Budget Allocation
    • Expected IT Budget Change in 2017
    • Percentage of IT Budget Consumed by Top Three Communications Suppliers
    • Percentage of IT Budget Consumed by Small to Medium Communications Suppliers
    • CAPEX Vs. OPEX Spending

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