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Mobile Supply Chain Management Solutions Market Insight

Mobile Supply Chain Management Solutions Market Insight

Mobile supply chain management (MSCM) is a dynamic enterprise solution category that injects mobile technology into various aspects of today’s supply chain management (SCM) effort. Customer interest in MSCM has increased significantly during the past two years, with 􂀀 percent of surveyed businesses now deploying or planning to deploy compared to only 􂀀 percent in 2013.

U.S. companies are further along the MSCM adoption curve than their Canadian counterparts. This lag can probably be attributed to two factors: 1) A stronger small and mid-sized business (SMB) presence in Canada, and 2) A weaker overall marketing effort around mobile business apps by Canadian vendors and resellers.

Over one-half of current MSCM user companies intend to expand their deployments during the 2015-2016 time period, signaling a high level of customer satisfaction and reinforcing the need for vendors to maintain a proactive post-sales relationship with their customers.

Fully customized MSCM solutions are preferred by only a small portion (􂀀 percent) of today’s businesses, with most MSCM users gravitating to prepackaged offerings (solutions that are typically at least 􂀀 percent standardized). This dynamic remains consistent across all company sizes and across both countries.

Customers prefer to keep tight control over their supply chain management mobilization efforts. A significant majority of user companies handle any required MSCM customization and/or integration requirements in-house.

About this report

This market insight summarizes and analyzes survey respondents' preferences and plans regarding mobilized supply chain management (MSCM) offerings. The Frost & Sullivan survey was conducted in mid-2015 and asked mobile and wireless decision-makers in the U.S. and Canadian companies about their MSCM deployment plans and barriers to adoption. Current MSCM users were queried about their preferred implementation process, satisfaction with the solution, and positive business impacts. This insight also includes a macro view of the North American mobile worker application market and current preferences regarding strategic mobility partners.


  • Executive Summary
    • Key Findings
  • 2015 Survey Design
    • 2015 Mobile Enterprise Applications Survey
  • A Macro View of the North American Mobile Worker App Market
    • Mobile Worker Applications-Current Deployment Levels in the North American Business Sector
      • Table Mobile Worker Applications Market: Current Deployment Levels, North America, 2015
    • Mobile Worker Applications-Current Deployment Levels by Company Size
      • Table Mobile Worker Applications Market: Current Deployment Levels by Company Size, North America, 2015
    • Mobile Worker Applications-Current Deployment Levels by Country
      • Table Mobile Worker Applications Market: Current Deployment Levels by Country, North America, 2015
    • Mobile Worker Applications-Planned New Deployments During 2015-2016
      • Table Mobile Worker Applications Market: Planned New Deployments, North America, 2015-2016
    • Mobile Worker Applications-Planned New Deployments by Company Size
      • Table Mobile Worker Applications Market: Planned New Deployments by Company Size, North America, 2015-2016
    • Mobile Worker Applications-Current Deployment Levels by Country
      • Table Mobile Worker Applications Market: Planned New Deployment Levels by Country, North America, 2015-2016
    • Mobile Employee-facing Software Applications Discussion
  • Current and Planned Deployment of Mobile Supply Chain Management Solutions
    • Mobile Supply Chain Management-Current Deployment Plans in the North American Business Sector
    • Mobile Supply Chain Management-Current Deployment Plans by Company Size
    • Mobile Supply Chain Management-Current Deployment Plans by Country
    • Deployment Plans Discussion
    • Current and Planned Implementations
  • Barriers to MSCM Implementation
    • Barriers to Implementation for Disinterested Businesses
    • Barriers to Implementation for Disinterested Businesses, by Country and Company Size
    • Barriers to Implementation for "Planners"
    • Barriers to Implementation for Planners, by Country and Company Size
    • Barriers to Implementation Discussion
  • The MSCM Implementation Process
    • Degree of Implementation Complexity
    • Degree of Implementation Complexity, by Country
    • Degree of Implementation Complexity, by Company Size
    • Implementation Complexity Discussion
  • Current User Satisfaction and MSCM Business Impacts
    • Current User Satisfaction with Mobile SFA Solutions
    • Customer Satisfaction, by Country
    • Customer Satisfaction, by Company Size
    • Top Business Impacts by Country and Company Size
    • Business Impacts Discussion
  • Choosing a Strategic Mobility Partner
    • Preferred Strategic Mobility Partners
    • Preferred Mobility Partners, by Company Size
    • Preferred Mobile Applications Partner Discussion
    • Mobile Applications Partner Selection Criteria
    • Mobile Applications Partner Selection Criteria, 2014 versus 2015 Rankings
    • Mobility Partner Selection Criteria by Company Size
    • Mobility Partner Selection Criteria Discussion
  • The Last Word

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