Managed Unified Communications (UC) Services in Asia-Pacific
This market insight covers the managed UC services in the Asia-Pacific region. It includes an executive summary, market overview, and analysis of market participants as well as the analyst recommendations. Though the growth of UC has slowed down since 2009–2010, there is still demand. This demand, however, is not for the in-silo components of UC but for the bundles that are delivered via hosted and managed platforms.
Though the growth of UC has slowed down since 2009–2010, there is definitely a demand. This demand is not for the in-silo components of UC, but for the bundles that are delivered via hosted and managed platforms.
While the foundation is well laid, items such as network and infrastructure are also being extended to deliver. In addition, there is a willingness to explore and invest from both the demand and supply side.
Evolving trends, processes, and businesses based on the high-speed networks are the key enablers and drivers to managed UC services, while concerns such as security and interoperability issues are hindering this market.
The customer has gauged the “extra” potential benefit of deploying managed UC services in comparison to the on-premises UC deployment. Service reliability, customized solutions, the seller’s consultative approach, and relationship are some of the key considerations for customers while evaluating a managed UC service provider.
While the market is quite competitive, participants can succeed by building niche, proprietary products, strong channels, and customer value.
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