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2016 Managed Unified Communications Services Buyers' Guide

2016 Managed Unified Communications Services Buyers' Guide

Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects.

This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.

  • Executive Summary
  • Introduction: Augmenting Internal IT Capabilities with Managed UC Services
  • Market Definitions
  • Market Highlights
  • Competitive Environment
  • Competitor Inclusion Criteria
  • Competitor Profiles
    • Alcatel-Lucent Enterprise
    • Arrow SI
    • AT&T
    • Avanade
    • Avaya
    • Bell Canada
    • Black Box
    • Continuant
    • Dimension Data
    • Logicalis
    • Mitel
    • Unify
    • Verizon
  • Conclusion
  • Appendix

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