Market Research Logo

2016 Managed Unified Communications Services Buyers' Guide

2016 Managed Unified Communications Services Buyers' Guide

Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects.

This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.


  • Executive Summary
  • Introduction: Augmenting Internal IT Capabilities with Managed UC Services
  • Market Definitions
  • Market Highlights
  • Competitive Environment
  • Competitor Inclusion Criteria
  • Competitor Profiles
    • Alcatel-Lucent Enterprise
    • Arrow SI
    • AT&T
    • Avanade
    • Avaya
    • Bell Canada
    • Black Box
    • Continuant
    • Dimension Data
    • Logicalis
    • Mitel
    • Unify
    • Verizon
  • Conclusion
  • Appendix

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report