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Managed Services Market in South Africa

Managed Services Market in South Africa

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.


  • Executive Summary
    • Managed Services Have Undergone a Significant Evolution
    • Breakdown of Current Managed Services Pending
    • Key Enablers Include Access to Expertise and Cost Reduction
  • Project Overview
    • Solutions Must Evolve to Meet Changing Customer Requirements
    • Managed Services were Analysed across 8 Key Industries
    • Definitions
  • The Global Managed Services Landscape
    • The Provision of Managed Services Is Expected to Grow Significantly
    • Managed Services Have Undergone a Significant Evolution
    • New Benefits Include Accountability, Scalability, and Access to Skills
    • Managing the Customer Journey Is a Key Requirement
  • Research Findings
    • Industry Comparisons Reveal Key Growth Opportunities
    • Applications are Recognised as the Key Area of Growth
    • Competition in the Managed Services Market has Exploded
    • Service Providers are Separated by Segment Expertise
    • Customers have Voiced Widespread Dissatisfaction with their Providers
    • Breakdown of Current Managed Services Spending
    • Growth in Managed Services Spending
    • Comparing Different Service Areas per Industry
    • Key Enablers Include Access to Expertise and Cost Reduction
  • Conclusions
    • Consulting Providers Provided the Best Customer Experience
    • Customers Value Service Providers that Offer Strategic Input
    • Enterprises are Reluctant to Entrust All ICT Needs to One Provider
  • Appendix
    • Customer Experience Matrix Methodology

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