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India Unified Communications Applications and Services Market, CY 2016

India Unified Communications Applications and Services Market, CY 2016

In this rapidly changing business world, decision making and execution needs to be done at a fast pace. Enterprises cannot afford to delay on the process due to communication gap as businesses need to be connected round-the-clock, throughout the year. Hence, an arrangement needs to be made by companies that would empower them with the “instant connect” facility and cutting down on the turnaround time. To address such a specific yet important need of enterprises, Frost & Sullivan believes a right set of Unified Communications and Collaboration services within the IT infrastructure of enterprises would be helpful.

The market research study titled “Unified Communications Applications and Services CY 2016” analyzes the state of the Unified Communications market during CY 2016. The research team at Frost & Sullivan has followed a well-tested research methodology that is a mix of primary and secondary research with a deep dive into the internal knowledge repository. Before making sense of the collected data, each data point is being analyzed through a proprietary analytical tool and vetting is done against the local market trends while speaking with industry leaders, vendors and service providers.

The market research starts with categorically defining the Unified Communications Applications and Services market – the elements that are being included for a better scope clarification. The market/technology trends are being identified that have started to impact the growth of UC in India. Subsequently, Frost & Sullivan draws the impact of each driver and restraint in the market that is supposed to affect market growth in short, medium and long time.

The consumers of the report – corporate decision makers, strategy heads, product heads, executive management leaders, etc. – would be able to get a fair idea of the UC market and may think to re-strategize, re-engineer or re-structure their offerings in the market. Frost & Sullivan believes the market growth for hosted/cloud based services would be faster than the on-premise model in the years to come.

Key Issues Addressed
What is the state of the Unified Communications (UC) market in India for CY 2016?
What are the key Market Drivers and Restraints for UC in India and how are they expected to impact growth in the next 7 years?
What is the actual market revenue for UC in India by end of CY 2016?
Who are the key players for UC Applications and UC Services across each sub-segment? What are their current market shares?
Market revenue/share analysis by sub-segments, industry verticals and horizontals.
What are the Product & Solution launches from prominent companies in H2 CY 2016?
A quick view on the customer insights in India.


1. Executive Summary
Executive Summary
Key Findings
2. Research Methodology
Research Methodology
Research Methodology
3. Market Segmentation and Definitions
Market Segmentation and Definitions
Unified Communications Segmentation
Definitions—UC Applications
Definitions—UC Applications (continued)
Definitions—UC Applications: Video Conferencing Infrastructure
Definitions—UC Applications: Video Conferencing Endpoints
Definitions—UC Services: Audio Conferencing Services
Definitions—UC Services: Hosted/Managed Video Conferencing Services
Definitions—UC Services: Web Conferencing Services
Definitions—UC Services
Definitions—UC Services (continued)
Notes and Assumptions
UC Product And Services Stack Scope
4. Introduction to the Indian Unified Communications Applications and UC-as-a-Service (UCaaS) Market—Market Trends
Introduction to the Indian Unified Communications Applications and UC-as-a-Service (UCaaS) Market—Market Trends
Unified Communications Applications Trend in India
UCaaS Trends in India
5. Drivers and Restraints
Drivers and Restraints
Market Drivers
Drivers Explained
Drivers Explained (continued)
Market Restraints
Restraints Explained
Restraints Explained (continued)
6. Overall Market Highlights—UC Applications Versus UC Services
Overall Market Highlights—UC Applications Versus UC Services
Market Metrics—Understanding the State of the UC Market in India
Segment Share Analysis
UC Applications Segmentation Analysis
UC Services Segmentation Analysis
Revenue Segmentation Analysis
Vertical Analysis—UC Applications
Vertical Analysis—UC Services
Horizontal Analysis
7. Market Share Analysis by Participants
Market Share Analysis by Participants
UC Applications Market—Overall Market Share Analysis
UC Applications Market—Market Developments by Leading UC Vendors in CY 2016
UC Applications Market—Market Share Analysis by Segments
UC Applications Market—Market Share Analysis by Segments Discussion
UC Services Market—Overall Market Share Analysis
UC Services Market—Market Developments by Leading UC Service Providers in CY 2016
UC Services Market—Market Share Analysis by Segments
UC Services Market—Market Share Analysis by Segments Discussion
8. Product Launches and Updates—CY 2016
Product Launches and Updates—CY 2016
Avaya—Product and Solution Launches
Cisco and Microsoft—Product and Solution Launches
Facebook and Amazon—The New Entrants in the Global UC Market
Growth Opportunities for UC Applications Vendors and Service Providers
9. Customer Insights
Customer Insights
On-premise vs UCaaS—Making the Right Decision
Standalone or Integrated Solutions—What’s in Demand
10. Growth Opportunities and Companies to Action
Growth Opportunities and Companies to Action
Growth Opportunity 1: BYOD and Mobility
Growth Opportunity 2: Virtualization
Growth Opportunity 3: SIP Trunking
Strategic Imperatives for UC Vendors and Providers
11. The Last Word
The Last Word
The Last Word—3 Big Predictions
Legal Disclaimer
12. The Frost & Sullivan Story
The Frost & Sullivan Story
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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