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ICT Spend in South Africa: Retail Sector

ICT Spend in South Africa: Retail Sector

The technological developments of the past two decades, notably the growth of the Internet and the rapid adoption of mobile phones, have transformed the world.

The information and communication technologies (ICT) sector has become increasingly influential across multiple facets of society, affecting the way consumers spend their time, access information, and, ultimately, pay for goods and services.

In Africa, the traditional model of retail involving face-to-face interactions between individuals negotiating the terms of trade is still pervasive in informal markets. However, as ICT access continues to grow, retail models will have to adapt to a changing environment.

Changes in the retail sector are being driven both by retail companies themselves as they seek to take advantage of new technologies, and by ICT providers as they look to improve their service offerings to retailers and expand their own value-added services.

ICT spend in the South African retail sector is expected to grow from $􂀀million in 2014 to $􂀀 million in 2019 at a compound annual growth rate (CAGR) of 􂀀%.

About this report

This research service provides an analysis of ICT spend by the retail sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 7 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, and systems integration. The analysis includes an overview of the retail sector, drivers and restraints, and technology trends driving investment in ICT, highlighting both the current and future spend from 2015 to 2019. The base year for analysis is 2014.


  • Executive Summary
    • Key Findings
  • Research Overview
    • Research Aim and Objectives
    • Research Scope
  • Market Definitions
    • Key Definitions Used in the Study
  • Overview of the Retail Sector
    • Global Retail Sector at a Glance
    • South Africa's Retail Sector at a Glance
    • Overview of the Retail Value Chain
  • ICT in the Retail Sector
    • ICT Applications in Retailers
    • ICT in Retail-The Impact of Connectivity
    • ICT in Retail-Mobile Commerce
    • ICT in Retail-The Explosion of Data
  • ICT Spend in the Retail Sector
    • Overview of Enterprise ICT Spend by Sector
    • ICT Spend in the Retail Sector
    • ICT Spend in the Retail Sector-5-year Forecast
    • ICT Spend in the Retail Sector-Key Takeaways
  • Drivers and Restraints
    • Market Drivers
    • Drivers Explained
    • Market Restraints
    • Restraints Explained
  • The Last Word
  • Appendix
    • Abbreviations
    • ICT Spend in South Africa by Sector

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