Hosted IP Telephony and Unified Communications Including Video Conferencing and Tele-presence in South Africa
This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a number of years, hosted solutions were introduced recently with the increasing prominence of cloud computing. The study further examines the key market drivers and restraints, key trends, competitive environment, industry best practices, and the key ITC Mega Trends that will impact the market. The base year is 2012 and forecasts run through 2018.
Unified communications (UC) as a key component of IT* services is likely to be driven by the recovery of the ICT* industry after the recent economic slowdown, as well as by the on-going developments in infrastructure that have increased bandwidth availability.
At the same time, the increasing prominence of cloud computing has given enterprises the option of buying IT infrastructure on a pay-as-you-go basis. This method enables enterprises to invest in infrastructure as an operational expenditure (OPEX) model and not as a capital expenditure (CAPEX) model.
The South African hosted IP telephony and UC services market is in the initial growth stage. The early adopters are large corporate customers, including the telecommunications, financial services, and public sectors.
With increasing bandwidth, fixed-line broadband penetration is expected to improve significantly in the next to years, substantially opening up the market to SME* participants.
With the increasing prominence of UC deployment in large organisations, SMEs will also be more inclined to adopt UC solutions in the future in order to restructure their business processes and improve their operating efficiency.
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