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2016 Global UCC Industry Outlook

2016 Global UCC Industry Outlook

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.


  • Executive Summary
    • Executive Summary-CEO's Perspective
    • Premises-based Communications Platforms Market Key Findings
    • Communications Endpoints Market Key Findings
    • Messaging and Connectivity Device Markets Key Findings
    • Hosted IP Telephony and UCC Services Market Key Findings
    • Conferencing Services Market Key Findings
    • Web and Video Conferencing Market Key Findings
    • New Unified Communications Product and Service Highlights, 2015
    • 2015 Global UCC Market-Actuals vs Forecast
    • Future Outlook
  • Research Scope, Methodology and Objectives
    • Research Scope
    • Research Methodology
    • Research Objectives
  • Market Definitions and Segmentation
    • Global UCC Market Definitions
    • Telephony and Collaboration Market Segmentation
    • Messaging Market Segmentation
    • Social Business and Conferencing Market Segmentation
    • Communications Endpoints Market Segmentation
    • Conferencing Endpoints Market Segmentation
    • Communications Infrastructure Market Segmentation
    • Connectivity and Services Market Segmentation
  • Global Sales Trends Overview
    • Total UCC Market: Sales by Platforms, Endpoints and Services, Global 2014 and 2015
    • Global UCC Market Sales by Region in 2014 and 2016-A Snapshot
  • Key Mega Trends Impacting the UCC Market
    • Mega Trends Impact on the Global UCC Market
    • Mega Cities and Regions Impact on the Global UCC Market
    • Business Globalization and Virtual Organization Impact on the Global UCC Market
    • Generation Y Impact on the Global UCC Market
    • Increasing IT Importance and Technology Complexity Impact on the Global UCC Market
    • Connected Living Impact on the Global UCC Market
    • Social Trends Impact on the Global UCC Market
    • Connected Device Growth Impact on the Global UCC Market
    • Consumerization, BYOT and Personalization Impact on the Global UCC Market
  • Key Trends to Watch-UCC Market
    • Key 2016 UCC Market Trends
    • Team Collaboration Integration with UCC Suites
    • M&A Activity Surging
    • Microsoft Effect
    • UCC Tool Fatigue
    • Rapid Cloud-Based UCC Growth
    • Endpoint Diversity
    • Video for the Masses
    • Converged Conferencing
    • Further 2016 UCC Trends to Watch
  • Regional UCC Trends
    • Major Challenges Facing IT in Europe
    • Primary Drivers for IT Investments in Europe
    • Current and Future IT Usage in Europe
    • Current and Future Usage: Communications Infrastructure, Europe
    • Major Challenges for IT in LATAM
    • Primary Drivers for IT Investments in LATAM
    • Communications Infrastructure: Current and Future Usage, LATAM
    • Major Challenges for IT in North America
    • Primary Drivers for IT Investments in North America
    • Communications Tools: Current and Future Usage, North America
    • Current and Future Usage: Communications Infrastructure, North America
  • Technology Outlook
    • New Product, Technology and Service Launches, 2016
    • Key Technology Trends 2015 and 2016
    • UCC Gives Way to Connected Work
    • Connected Work - Market Dashboard
  • Conclusions and Future Outlook-Total Market
    • Key Conclusions
    • Outlook: 2016 UCC Market, Global
    • UCC Future Outlook and Key Conclusions
  • Appendix
    • Market Engineering Methodology
    • Abbreviations and Acronyms Used
    • Additional Sources of Information on UCC

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