Global Contact Center Systems Market
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by product segment, and regional forecasts for North America, EMEA, Asia Pacific, and Latin America. The study also provides vendor market shares for each of the product segments, and the total market.
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