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Global Contact Center and Office Headset Market

Global Contact Center and Office Headset Market

The global contact center and office headset market earned revenue of $􂀀 billion in 2014, a healthy 􂀀 percent growth rate when compared to 2013.

Contact center and office headset sales are expected to follow a smooth growth curve with compound annual growth rates (CAGRs) of 􂀀 percent in terms of headset units sold and 􂀀 percent in terms of revenue for the 2014-2021 time period.

The proliferation of enterprise communications clients and the growing need for a productive work environment will be the main drivers of contact center and office headset demand.

Unified communications (UC) headset sales continued to grow, representing 􂀀 percent of total CC&O headset revenue.

Unified communications headset sales are expected to enjoy a CAGR of 􂀀 percent in terms of unit shipments and 􂀀 percent in terms of revenue.

The attachment rate of professional headsets in non-UC environment is also expected to increase due to greater recognition of CC&O headsets as productivity enablers in an evolving workplace.

As part of this analysis, Frost & Sullivan has identified market drivers, restraints, competitive trends, and growth opportunities within the global business headset market.

Through extensive primary and secondary research, this analysis provides telecommunications providers and manufacturers with an in-depth perspective on the dynamics of a changing market.

Frost & Sullivan expects that this analysis will provide vendors with valuable insights to accelerate their growth and expand their penetration opportunities within the headset marketplace.

About this report

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide vendors with valuable insights to increase their growth and penetration opportunities within the headset marketplace.


  • Executive Summary
    • Key Findings
    • Market Engineering Measurements
    • CEO's Perspective
  • Market Overview
    • Market Definitions
    • Key Questions This Study Will Answer
    • Market Distribution Channels
    • Market Distribution Channels Discussion
    • Market Overview-Segmentation
  • Drivers and Restraints-Total Contact Center and Office Headset Market
    • Market Drivers
    • Market Restraints
  • Forecasts and Trends-Total Contact Center and Office Headset Market
    • Forecast Assumptions
    • Total Contact Center and Office Headset Market-Unit Shipment and Revenue Forecast
      • Table Total Contact Center and Office Headset Market: Unit Shipment and Revenue Forecast, Global, 2011-2021
    • Total Contact Center and Office Headset Market-Corded versus Cordless Unit Shipment and Revenue Forecast
      • Table Total Office and Contact Center Headset Market: Corded versus Cordless Unit Shipment and Revenue Forecast, Global, 2011-2021
    • Total Contact Center and Office Headset Market-UC-enabled Headset Unit Shipment and Revenue Forecast
      • Table Total Contact Center and Office Headset Market: UC-enabled Headset Unit Shipment and Revenue Forecast, Global, 2011-2021
    • Unit Shipment and Revenue Forecast Discussion
    • Total Contact Center and Office Headset Market-Pricing Trends and Forecast
      • Table Total Office and Contact Center Headset Market: Average Revenue Per Unit, Global, 2011-2021
    • Pricing Trends and Forecast Discussion
    • Demand Analysis
      • Table Total Contact Center and Office Headset Market: Penetration Analysis, Global, 2011-2021
    • Demand Analysis Discussion
  • Market Share and Competitive Analysis-Total Contact Center and Office Headset Market
    • Market Share
    • Competitive Environment
    • Top Competitors
    • Competitive Factors and Assessment
  • Contact Center Headset Segment Analysis
    • Market Engineering Measurements
      • Table Contact Center Headset Segment: Market Engineering Measurements, Global, 2014
    • Unit Shipment and Revenue Forecast
      • Table Contact Center Headset Segment: Unit Shipment and Revenue Forecast, Global, 2011-2021
    • Unit Shipment and Revenue Forecast Discussion
  • Office Headset Segment Analysis
    • Market Engineering Measurements
      • Table Office Headset Segment: Market Engineering Measurements, Global, 2014
    • Unit Shipment and Revenue Forecast
      • Table Office Headset Segment: Unit Shipment and Revenue Forecast, Global, 2011-2021
    • Unit Shipment and Revenue Forecast Discussion
  • Regional Analysis
    • North America & Latin America Key Findings
    • Europe, Middle East, and Africa Key Findings
    • Asia-Pacific Key Findings
  • Mega Trends and Industry Convergence Implications
    • Mega Trend Impact on the Contact Center and Office Headset Market
  • The Last Word
    • The Last Word-Predictions
    • The Last Word-Recommendations
  • Appendix
    • Market Engineering Methodology
    • Market Engineering Measurements
      • Table Total Contact Center and Office Headset Market: Market Engineering Measurements, Global, 2014
    • Additional Sources of Information on Contact Center and Office Headsets
    • List of Companies Included in "Others"
    • Partial List of Companies Interviewed

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