Global Artificial Intelligence in Telecommunications Growth Opportunities
Artificial intelligence is a key disruptive technology for the telecommunications industry, enabling service providers to expand their service offerings. However, telecommunications companies (telcos) have yet to harness AI’s potential fully in their service offerings. Although it is in the nascent stage, telcos adopt AI to improve internal operations, such as optimizing networks, building future networks, and enhancing customer experience, marketing, and sales. Telcos currently embed AI analytics in customized IoT solutions instead of providing standalone AI-based tools, platforms, and services. Telecommunications operators are likely to move beyond service-level offerings to enterprise offerings integrating AI technology.
The report examines use cases and business opportunity areas for telecommunications operators, including edge infrastructure and analytics, data science services, and industry-specific solutions.
- Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top Three Strategic Imperatives on Artificial Intelligence (AI) in the Telecommunications Industry
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Growth Opportunity Analysis
- Key Insights
- AI Impact on the Telecommunications Industry - A Two-Pronged Strategy
- Growth Opportunity Analysis (Internal)
- AI Usage in Internal Operations
- AI Use Cases in Internal Operations
- Use Case 1 - Integrate AI with Next-Generation Technologies to Enhance Network Operations
- Use Case 2 - Invest in Conversational AI to Improve Customer Service Functions
- Use Case 3 - Use AI in Sales and Marketing to Remain Competitive and Create Customer Value
- Use Case 4 - Leverage AI to Increase the Efficiency of Business Support Functions
- Growth Opportunity Analysis (External)
- Telecommunications Providers' Offerings
- Telecommunications Providers' Emerging Offerings
- AI Usage in External Operations - AI and IoT Analytics
- AI Usage in External Operations - Enterprise Solutions
- Company Profile - Orange Business Services
- Company Profile - Telefonica
- Way Forward - Moving Up the Value Chain to Monetize AI Opportunities
- Way Forward - Critical Steps to Create AI-Driven Competitive Advantage
- Growth Opportunity Universe
- Growth Opportunity 1—Monetizing Data Insights
- Growth Opportunity 2—Edge Infrastructure and Analytics Services
- Growth Opportunity 3—Verticalized Enterprise AI Advisory Services and Solutions
- Next Steps
- Your Next Steps
- Why Frost, Why Now?
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