Market Research Logo

The Future of Unified Communications in the Workplace in Europe

The Future of Unified Communications in the Workplace in Europe

The overall research objective is to measure the current use of and future decision-making behaviour toward information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare and retail sectors for smart phones, tablets, mobile apps, cloud computing, video, audio, and Web conferencing, IP telephony, corporate and consumer social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business-grade and consumer softphones, customer relationship management (CRM), headsets, M2M communications, and mobile device management (MDM).

Specifically, this study has the following aims:

To understand the IT-related challenges organizations face today

To asses the current and future use of unified communications

To evaluate the factors that drive investments in unified communications

To gauge communications infrastructure trends

To appraise available IT budgets

To measure the impact of the workforce on IT

About this report

This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.


  • Research Objectives and Methodology
    • Research Objectives
    • Methodology
  • Executive Summary
  • Attitudes about Information Technology in the European Workplace
    • Major Challenges Facing IT
    • Major Challenges for IT by Company Size
    • Major Challenges for IT by Vertical
  • Influential Factors on IT Investments in the European Workplace
    • Primary Drivers for IT Investments
    • Primary Drivers for IT Investments by Company Size
    • Primary Drivers for IT Investments by Vertical
  • Current and Future Use of Unified Communications in the European Workplace
    • Current and Future Usage of IT in Europe
    • Current Usage of IT by Company Size
    • Current Usage of IT by Vertical
    • Technology Deployment across the Organization
    • Frequency of Technology Use within the Organization
    • Effectiveness of IT in Addressing Top Business Challenges
    • Business Challenges-Dealing with New Regulatory Requirements
    • Business Challenges-Training IT Staff on Advanced IT Tools
    • Business Challenges-Making Effective and Timely Investments in IT
  • Impact of Influential Factors on Unified Communications in the European Workplace
    • Technical Note-Understanding Perceptual Maps
    • Perceptual Map-IT and Influential Attributes
    • Communications Infrastructure-Current and Future Usage
    • Reasons for Not Using Certain IT Solutions
    • Highest Perceived Security Risks
  • IT and Cloud Computing in the European Workplace
    • Criteria When Selecting a Cloud Provider
    • Criteria When Selecting a Cloud Provider by Company Size
    • Criteria When Selecting a Cloud Provider by Vertical
    • Attitudes about the Use of Cloud Computing/Hosted Communications
    • Satisfaction with Cloud Computing Use by Company Size
    • Satisfaction with Cloud Computing Use by Vertical
    • Attitudes about Cloud Computing by Non Users
    • IT Tools Deployed in the Cloud-Today and Tomorrow
    • Current Deployment of IT in the Cloud by Company Size
    • Current Deployment of IT in the Cloud by Vertical
  • Social Media Strategies in the European Workplace
    • Use of Customer-Facing Social Media by Company Size
    • Use of Customer-Facing Social Media by Vertical
    • Implementation of Customer-Facing Social Media
    • Current Implementation of Customer-Facing Social Media by Company Size
    • Current Implementation of Customer-Facing Social Media by Vertical
    • Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue
    • Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by Vertical
    • Use of Social Media for Internal Collaboration by Company Size
    • Use of Social Media for Internal Collaboration by Vertical
    • Implementation of Internal Employee Collaboration Social Media Strategies
    • Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size
    • Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical
    • Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size
    • Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Vertical
    • Potential Benefits of Social Media Used Within the Organization
    • Potential Benefits of Social Media Used Within the Organization-Drill Down
    • Potential Benefits of Social Media Used Within the Organization by Company Size
    • Potential Benefits of Social Media Used Within the Organization by Vertical
  • Use of Mobile Devices in the European Workplace
    • Company-Issued Devices
    • Company-Supported Mobile Operating Systems
    • Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
    • BYOD Policy and Enforcement
  • Available IT Budgets for European Companies
    • The Big Picture on IT Budgets
      • Table The IT Budget Picture-Averages and Mean Per Cent, North America, Europe, and Latin America, 2014
  • Impact of the Workforce on IT
    • Distribution of Worker Types by Industry
      • Table The Workforce Picture by Industry-Now and in the Future, North America, Europe and Latin America, 2014
  • Profile
    • Country of Residence and Years in IT
    • IT Decision-Making Role and Job Title
    • Companies' and Respondents' Geographic Reach
    • Company's Global Annual Revenue

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report