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The Future of Unified Communications in Latin America

The Future of Unified Communications in Latin America

Research Objectives

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail sectors: smartphones, tablets, mobile apps, cloud computing, video, audio, Web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, customer relationship management (CRM), headsets, machine-to-machine (M2M) communications, and mobile device management (MDM).

Specifically, Frost & Sullivan aims to do the following:

Analyze the IT-related challenges organizations face today

Assess the current and future use of enterprise communications technologies

Evaluate factors that drive investments in enterprise communications technologies

Gauge mobility, cloud computing, social media, and communications infrastructure trends

Appraise available IT budgets

Measure the impact the workforce has on IT


  • Research Objectives and Methodology
    • Research Objectives
    • Methodology
  • Executive Summary
  • Attitudes about Enterprise Communications in the Latin American Workplace
    • Major Challenges for IT
    • Top 5 Major Challenges for IT by Company Size
    • Top 5 Major Challenges for IT by Vertical
  • Influential Factors on IT Investments in the Latin American Workplace
    • Primary Drivers for IT Investments
    • Top 5 Primary Drivers for IT Investments by Company Size
    • Top 5 Primary Drivers for IT Investments by Vertical
  • Current and Future Use of Communications in the Latin American Workplace
    • Current Use of IT by Company Size
    • Current Use of IT by Vertical
    • Enterprise-wide Technology Deployment
    • Frequency of Technology Use within the Organization
    • Communications Infrastructure-Current and Future Use
    • Restraints for Not Using Certain IT Solutions
    • Highest Perceived Security Risks
  • IT and Cloud Computing in the Latin American Workplace
    • Criteria When Selecting a Cloud Provider
    • Top 5 Criteria When Selecting a Cloud Provider by Company Size
    • Top 5 Criteria When Selecting a Cloud Provider by Vertical
    • Attitudes toward the Use of Cloud Computing/Hosted Communications
    • Satisfaction with Cloud Computing Use by Company Size
    • Satisfaction with Cloud Computing Use by Vertical
    • Attitudes toward Cloud Computing by Non Users
    • IT Deployment in the Cloud
    • Current Deployment of IT in the Cloud by Company Size
    • Current Deployment of IT in the Cloud by Vertical
  • Social Media Strategies in the Latin American Workplace
    • Use of Customer-facing Social Media by Company Size
    • Use of Customer-facing Social Media by Vertical
    • Implementation of Customer-facing Social Media
    • Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue by Vertical
    • Use of Social Media for Internal Collaboration by Company Size
    • Use of Social Media for Internal Collaboration by Vertical
    • Strategies for Internal Employee Collaboration
    • Effectiveness of Internal Employee Collaboration to Improve Productivity by Company Size
    • Effectiveness of Internal Employee Collaboration to Improve Productivity by Vertical
    • Potential Benefits of Social Media within the Organization
    • Top 5 Potential Benefits of Social Media within the Organization by Company Size
    • Top 5 Potential Benefits of Social Media within the Organization by Vertical
  • Mobile Devices in the Latin American Workplace
    • Company-issued Devices
    • Company-supported Mobile Operating Systems
    • Personal Devices Allowed to Connect to the Company Network (BYOD)
    • BYOD Policy and Enforcement
  • Available IT Budgets for IT in the Latin American Workplace
    • The Big Picture of IT Budgets
      • Table The Big Picture of IT Budgets (in USD)-Averages and Mean Percent: Latin America, 2014
  • Impact of the Workforce on IT
    • Distribution of Worker Types by Industry
      • Table The Workforce Picture by Industry-Now and in the Future: North America, Europe, and Latin America, 2014
  • Profile
    • Country of Residence and Years in IT
    • IT Decision Making Role and Job Title
    • Companies' and Respondents' Geographic Reach
    • Company's Global Annual Revenue

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