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Future of Parts and Service Retailing in the Automotive Aftermarket

Future of Parts and Service Retailing in the Automotive Aftermarket

5 Big Predictions for Future of Automotive Parts and Service Retailing

Ten to 􂀀% of all global parts revenue will be generated online by 2025. Developed economies such as North America, as well as some developing economies such as China and Brazil, will see high growth in the next 􂀀 years.

OEMs and suppliers will increase direct retailing via digital platforms. Upstream participants are expected to position themselves better in downstream activities such as service, aggregation, and retailing, particularly in the BRIC markets.

Many pure eRetailers and aggregators will be acquired by traditional participants.

Aftermarket participants such as distributors, retailers, suppliers, and OEMs will acquire startups and competitive threats to secure and grow business.

China will be the most attractive market for revenue growth in digitization.

A perfect combination of high connectivity, strong VIO and aftermarket growth, and overall attitudes toward eCommerce will bring revenue opportunities through new business models.

By 2020, 􂀀out of every 􂀀 parts sold in North America will be a private label. OEMs, in particular, will use private labels and value brands to expand into the aftermarket as they face greater pressure to increase profitability through dealership channels.


  • Executive Summary
    • 5 Big Predictions for Future of Automotive Parts and Service Retailing
    • Aftermarket 2025—Key Impact Areas and Trends
    • Lifecycle Analysis of Aftermarket Trends
    • Key Country-level Indicators
      • Table Future of Automotive Parts & Service Retailing Aftermarket: Country-level Indicators, Global, 2014 and 2020
    • Parts eRetailing Key Transformative Trends Across Regions
    • OES Channel Evolution 2025
    • Key OES Channel Developments
    • Supplier Channel Evolution 2025
    • Key Supplier Developments
    • IAM Channel Evolution 2025
    • Key IAM Channel Developments
    • New Entrants and Disruptive Models in the Aftermarket
    • Aftermarket 2025—B2B eCommerce Transforming Channel
    • Aftermarket 2025—Emerging B2B eCommerce Business Models
    • Aftermarket 2025—The Future of Vehicle Service
    • Aftermarket 2025—Synergies Between Connected Cars and Tools
    • Aftermarket 2025—Future Urban Store Locations
    • Walmart Big Data and Aftermarket Application
    • Bosch Leveraging Connected Platforms
    • Pep Boys' Adoption of New Retail Concepts
    • Aftermarket 2025—Changing Digital Purchase Pathways
    • The Connected Parts Store in 2025
  • Research Scope, Objectives, Background, and Methodology
    • Research Scope
      • Table Future of Parts & Service Retailing: Passenger Vehicle Production Unit Shipments, Global, 2010–2020
    • Research Aims and Objectives
    • Key Questions This Study Will Answer
    • Research Background
    • Research Methodology
    • Key OEM/Participant Groups Compared in this Study
  • Top Transformational Shifts in Retailing and Their Impact on the Aftermarket
    • Top Transformational Shifts to Shape the Future of Retailing
    • Transformational Shift 1—Future Stores
    • Transformational Shift 2—Omnichannel Retailing
    • Transformational Shift 3—Connected Retailing
    • Transformational Shift 4—New Business Models of Retailing
    • Transformational Shift 5—Engaging Retailing
    • Transformational Shift 6—Last-Mile Retailing
    • Transformational Shift 7—Big Data Retailing
  • Aftermarket 2025 Impact Area—Channels
    • Channels Impact—Overview
    • Channels—Global eRetailing
    • BRIC Market eRetailing Case Study—JazzMyRide.com
    • Channels—Marketplaces in Operation
    • Marketplace Business Model Analysis
    • Channels—Part and Service Aggregators
    • Key Comparative Features of Service Aggregators
    • YourMechanic—New Direction in Service Aggregation
    • Connected Car Penetration
    • Future Channel—In-vehicle Sales
    • Impact of In-vehicle Sales on Market Participants
    • Aftermarket 2025—B2B eCommerce Transforming Channel
    • Aftermarket 2025—Emerging B2B eCommerce Business Models
    • Channels—Current to 2025
  • Aftermarket 2025 Impact Area—Technology
    • Technology Impact—Overview
    • Technology—Telematics/Connected Car Solutions
    • Aftermarket DIY OBD-II Hardware and Apps
    • Aftermarket Telematics—Key Business Models
    • Technology—Evolving In-Store Operations
    • Retailing and Sensor Technology
    • In-Store Technology in the Aftermarket
    • Technology—Augmented Reality
    • Augmented Reality and the Future of Aftermarket Service
    • Technology—3-D Printing of Parts
    • Current 3-D Printing Applications in Automotive
    • Technology—Big Data Influence
    • AutoZone's Use of Big Data
    • Walmart Big Data and Aftermarket Application
    • Technology Impact—Enabling New Modes of Fulfillment
    • Aftermarket 2025—Changing Digital Purchase Pathways
    • Technology Impact—Connected Parts and Service Store in 2025
    • Technology—Current to 2025
  • Aftermarket 2025 Impact Area—Service
    • Service Impact—Overview
    • Service—Remote Options
    • Service—AR and Participatory Service
    • Service—Mobile/Express Service Models
    • Service—Subscription Options
    • Service—Current to 2025
  • Aftermarket 2025 Impact Area—Customers
    • Customer Impact—Overview
    • Customers—Influence of Female Drivers on Automotive Aftermarket
    • Customer Trend—Female-Friendly Services
    • OEM and Independent Concepts
    • Customers—Gen Y Aftermarket Services
    • Customers—Current to 2025
  • Aftermarket 2025 Impact Area—Geography
    • Geographic Impact—Overview
    • Global Market Size Potential for Replacement Parts
      • Table Total Automotive Aftermarket: Manufacturer-level Replacement Parts Revenue by Category, Global, 2013–2020
    • Geographic Trend—Glocalization
    • Glocalization Scenario—UAE as Hub for Africa and Middle East
    • Geographic Trend—Global Retailing Groups
    • Geographic Trend—Urban Store Formats
    • Walmart and Canadian Tire Express Stores
    • Geographic Scenario—Urban Store Locations
    • Geographic Evolution—Current to 2025
  • Aftermarket 2025 Impact Area—Products
    • Products Impact—Overview
    • Products—Replacement Electronics and Software Updates
    • Private Label Position in the Aftermarket Retail Value Chain
    • Private Labeling in the Aftermarket
    • Private Label Opportunity Analysis in North America
    • Products—Current to 2025
  • OES Channel—Case Studies and Scenario Analysis
    • OES Channel Evolution 2025
    • OEM to Marketplace—BMW eBay Direct
    • OEMs and Value Parts/Private Labelling
    • Using Bricks and Clicks for OEM Value Label
    • GM's Use of Technology in Service Strategy
    • GM's Prognostic/In-vehicle Sales Capabilities
    • Future of Parts and Service Retail—OEM Engagement and Key Trends
    • Future of Parts and Service Retailing—OEM Benchmarking
  • Independent Aftermarket—Case Studies and Scenario Analysis
    • IAM Channel Evolution 2025
    • Halfords' Omnichannel Approach
    • Pep Boys' Adoption of Non-Automotive Retail Concepts
    • Future of Parts and Service Retail—IAM Engagement and Key Trends
    • Future of Parts and Service Retailing—IAM Benchmarking
  • Component Suppliers—Examples and Benchmarking
    • Supplier Channel Evolution 2025
    • Bosch Leveraging Connected Platforms
    • Delphi's Connected Car Ecosystem Development
    • Federal Mogul's Entry into Service Aggregation
    • Goodyear Opens up to eRetailing
    • Future of Parts and Service Retail—Supplier Engagement and Key Trends
    • Future of Parts and Service Retailing—Supplier Benchmarking
  • Conclusions and Future Outlook
    • Key Findings
    • Key Conclusions and Future Outlook
    • 5 Big Predictions for Future of Automotive Parts and Service Retailing
  • Appendix
    • Benefits/Challenges of Key Trends
    • OEM Opportunity Assessment Matrix
    • IAM Opportunity Assessment Matrix
    • Supplier Opportunity Assessment Matrix
    • Planned Research
    • Market Engineering Methodology

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